163 Abbott Street, 4870 Cairns, Australia
#8 of 75 hotels in Cairns
Guests' ChoiceBased on 2894 hotel reviews
8.7Cleanliness
9.3
Comfort
9.3
Location
9.5
Facilities
9.0
Staff
9.2
Value for money
8.5
Free WiFi
9.0
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End of dialog contentReviewed: 3 September 2025
Fiona
AustraliaThe pool was a bit small. But loved the room and would stay again.
Loved the rooms. So new and stylish. Better than the photos. Bed was comfy, great lighting, and great location!
Stayed in August 2025
Reviewed: 3 September 2025
Paula
New ZealandThe bar did close a little early, but other than that, we were happy with everything about our stay
The location and staff made our staff perfect
Stayed in August 2025
Reviewed: 2 September 2025
Adrienne
New ZealandWe didn’t have water for about 3 hrs due to road works but no fault of the property.
It was central clean and the staff were very friendly and helpful.
Stayed in September 2025
Reviewed: 1 September 2025
Beth
AustraliaThere wasn’t a bath tub only shower Toilet should be separate to bathroom
Location Staff accomodating and well mannered
Stayed in August 2025
Reviewed: 1 September 2025
Karen
AustraliaStaff are always welcoming, rooms are tidy and clean, love the shower head, and location is perfect for a short stay weekend
Stayed in August 2025
Reviewed: 31 August 2025
Marcia
AustraliaCouldn't work out how to order room service. The spp didn't work when scanned. And there is no ipad in room that we could see?
From the moment you walk into the foyer. The visual appearance has a beautiful resort style feel. The staff are so lovely. I stayed in a twin room. The beds were super comfy and we were lucky to have a view of the beautiful sunrise every morning. The pool area was beautiful with the restaurant there.
Stayed in August 2025
Reviewed: 31 August 2025
Samowa
AustraliaDouble charge for 1 night stay
Stayed in August 2025
Reviewed: 29 August 2025
Penelope
AustraliaRoom was small and there was only one mirror which was behind the vanity in the bathroom and difficult to get close to. I was disappointed to discover the bathroom products (body wash, shampoo, etc.) were not Australian made!
Lovely modern decor and good sized bathroom with all amenities, nice outlook to the park and secure undercover parking. CC's Bar & Grill was exceptional.
Stayed in August 2025
Reviewed: 29 August 2025
Jack
AustraliaPaid for parking but when arriving in the parking lot it was full, so we had to go around to the residence parking which was a little annoying with lots to carry (not the end of the world though). Also wish more thought was put into the placement of the pool, it gets absolutely no sun in the afternoon frustratingly!
Staff were helpful, hotel was extremely clean, the location was fantastic and after a nightmare stay elsewhere in Cairns that we had to leave after night one, this place saved our holiday!
Stayed in August 2025
Reviewed: 26 August 2025
Karen
AustraliaWe struggled with the QR codes for the room service. Not sure if it was due to our older technology.
Great location, lovely decor and comfortable bed & pillows. Staff were friendly and helpful.
Stayed in August 2025
Reviewed: 26 August 2025
Paula
AustraliaLocation, was Central to everything we needed.
Stayed in August 2025
Reviewed: 25 August 2025
Maree
AustraliaNothing would stay again
Centrally located Hotel in the heart of Cairns. Easy walking distance to attractions and restaurants on the Esplanade.
Stayed in August 2025
Reviewed: 25 August 2025
Tina
AustraliaQuality of toilet paper
Stayed in August 2025
Reviewed: 25 August 2025
Larissa
AustraliaRooms a tad small, but you don't spend much time in them. No bedside PowerPoint or table... very minimal, yet nicely decorated.
Happy Hour! $9 margaritas and tacos to start the evening off on the right foot. Located pool side only accessible by hotel guests. Location is perfect to access the best of the city, all within walking distance. Free movies on demand! Great pod coffee.
Stayed in August 2025
Reviewed: 24 August 2025
Rachel
United KingdomHousekeeping often missed things - bed not pushed back against the wall, insufficient loo paper. I question why, for a supposed ‘green’ hotel, the towels were changed every day.
Excellent location, contemporary, calm, quiet and clean. The room was a perfect size with a wonderful view over the inlet. Loved the variety of art too.
Stayed in August 2025
Reviewed: 24 August 2025
Vandana
United Arab EmiratesWish the rooms were cleaned regularly every day
Lovely modern clean appartments. Fantastic location and super helpful staff
Stayed in August 2025
Reviewed: 24 August 2025
Serge
LuxembourgThe regular coffee during breakfast was not good
Central location, very clean, breakfast
Stayed in August 2025
Reviewed: 24 August 2025
Sheryl
AustraliaNothing to mention
Location was excellent for getting to the esplanade restaurants, etc. Beds were comfortable and room was quiet for a good night's sleep.
Stayed in August 2025
Reviewed: 22 August 2025
Jason
United StatesPool was freezing cold.
Nice staff and spacious rooms.
Stayed in August 2025
Reviewed: 21 August 2025
Marissa
AustraliaStaff were extremely friendly and welcoming. Room was cosy and very clean. Great location and good price.
Stayed in August 2025
Reviewed: 19 August 2025
Shawn
United StatesThe staff gave us different answers to the same question and one staff member lied to us about a request and said there was nothing we could do. When we asked a second staff member he told us the complete opposite and was confused by the first answer we received. The pool is far smaller than in the pictures, and tucked away in the shade. Not really as nice as the pictures make it seem. The Mexican restaurant on the 3rd floor is pretty awful. I’ve been served better guacamole in a premade airplane meal.
The hotel is very modern and clean, the reception area takes advantage of the great weather in Cairns by being half inside half outside. The location is perfectly close to the beach and many restaurants. The beds were VERY comfy, I slept like a baby every night. The shower was perfect temperature and pressure, couldn’t ask for anything more. While there are a couple small complaints, the room itself was 10/10 perfect and there was nothing more than we needed.
Stayed in August 2025
Reviewed: 17 August 2025
Rachel
AustraliaA
Beautiful hotel rooms are clean and comfy. Will definitely be back. Breakfast was really good also
Stayed in August 2025
Reviewed: 15 August 2025
Rachel
AustraliaNA
Great location and amenities! Lovely staff!
Stayed in August 2025
Reviewed: 15 August 2025
Fleur
AustraliaGreat staff and location. Rooms clean and spacious. We had a 3 bedroom - great for families. Loved sitting out on the balcony. Close to restaurants and shops. Would stay again.
Stayed in July 2025
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