Skip to main content
  1. Hotel reviews homepage
  2. Australia hotel reviews
  3. Queensland hotel reviews
  4. Cairns hotel reviews
  5. Reviews of Crystalbrook Bailey

Reviews of Crystalbrook Bailey 5 stars

163 Abbott Street, 4870 Cairns, Australia

#8 of 75 hotels in Cairns

Guests' Choice

Review score

Based on 2894 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    9.0

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 3 September 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Urban King
    • Stayed 1 night
    • Submitted via mobile

    The pool was a bit small. But loved the room and would stay again.

    Loved the rooms. So new and stylish. Better than the photos. Bed was comfy, great lighting, and great location!

    Stayed in August 2025

  • Reviewed: 3 September 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Urban King
    • Stayed 4 nights
    • Submitted via mobile

    The bar did close a little early, but other than that, we were happy with everything about our stay

    The location and staff made our staff perfect

    Stayed in August 2025

  • Reviewed: 2 September 2025

    10
    We stayed twice in the 10 days because we enjoyed it so much.
    • Leisure trip
    • Couple
    • Urban Twin
    • Stayed 2 nights
    • Submitted via mobile

    We didn’t have water for about 3 hrs due to road works but no fault of the property.

    It was central clean and the staff were very friendly and helpful.

    Stayed in September 2025

  • Reviewed: 1 September 2025

    8.0
    Was a very relaxing stay
    • Leisure trip
    • Couple
    • Urban Balcony Queen
    • Stayed 3 nights
    • Submitted via mobile

    There wasn’t a bath tub only shower Toilet should be separate to bathroom

    Location Staff accomodating and well mannered

    Stayed in August 2025

  • Reviewed: 1 September 2025

    10
    Perfect weather for a perfect weekend getaway
    • Leisure trip
    • Couple
    • Urban King
    • Stayed 3 nights
    • Submitted via mobile

    Staff are always welcoming, rooms are tidy and clean, love the shower head, and location is perfect for a short stay weekend

    Stayed in August 2025

  • Reviewed: 31 August 2025

    10
    Beautiful Place to Stay
    • Leisure trip
    • Family with young children
    • Urban Twin
    • Stayed 2 nights
    • Submitted via mobile

    Couldn't work out how to order room service. The spp didn't work when scanned. And there is no ipad in room that we could see?

    From the moment you walk into the foyer. The visual appearance has a beautiful resort style feel. The staff are so lovely. I stayed in a twin room. The beds were super comfy and we were lucky to have a view of the beautiful sunrise every morning. The pool area was beautiful with the restaurant there.

    Stayed in August 2025

  • Reviewed: 31 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Urban King
    • Stayed 1 night
    • Submitted via mobile

    Double charge for 1 night stay

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Great location, stylish modern hotel
    • Leisure trip
    • Couple
    • Urban Queen
    • Stayed 2 nights

    Room was small and there was only one mirror which was behind the vanity in the bathroom and difficult to get close to. I was disappointed to discover the bathroom products (body wash, shampoo, etc.) were not Australian made!

    Lovely modern decor and good sized bathroom with all amenities, nice outlook to the park and secure undercover parking. CC's Bar & Grill was exceptional.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Loved it, will definitely be back
    • Leisure trip
    • Couple
    • Urban King
    • Stayed 4 nights
    • Submitted via mobile

    Paid for parking but when arriving in the parking lot it was full, so we had to go around to the residence parking which was a little annoying with lots to carry (not the end of the world though). Also wish more thought was put into the placement of the pool, it gets absolutely no sun in the afternoon frustratingly!

    Staff were helpful, hotel was extremely clean, the location was fantastic and after a nightmare stay elsewhere in Cairns that we had to leave after night one, this place saved our holiday!

    Stayed in August 2025

  • Reviewed: 26 August 2025

    8.0
    Great location & comfortable in modern setting.
    • Leisure trip
    • Family with young children
    • Urban Twin
    • Stayed 1 night
    • Submitted via mobile

    We struggled with the QR codes for the room service. Not sure if it was due to our older technology.

    Great location, lovely decor and comfortable bed & pillows. Staff were friendly and helpful.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Urban King
    • Stayed 1 night
    • Submitted via mobile

    Location, was Central to everything we needed.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Beautiful Hotel with central location and modern facilities.
    • Leisure trip
    • Group
    • Urban Master
    • Stayed 1 night

    Nothing would stay again

    Centrally located Hotel in the heart of Cairns. Easy walking distance to attractions and restaurants on the Esplanade.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Urban King
    • Stayed 1 night
    • Submitted via mobile

    Quality of toilet paper

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Fab weekend away! 🍹
    • Leisure trip
    • People with friends
    • Urban Queen
    • Stayed 2 nights
    • Submitted via mobile

    Rooms a tad small, but you don't spend much time in them. No bedside PowerPoint or table... very minimal, yet nicely decorated.

    Happy Hour! $9 margaritas and tacos to start the evening off on the right foot. Located pool side only accessible by hotel guests. Location is perfect to access the best of the city, all within walking distance. Free movies on demand! Great pod coffee.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    9.0
    Crystalbrook Bailey is a stylish, contemporary and comfortable hotel in central Cairns, which I wouldn’t hesitate to ret
    • Leisure trip
    • Couple
    • Urban King
    • Stayed 5 nights
    • Submitted via mobile

    Housekeeping often missed things - bed not pushed back against the wall, insufficient loo paper. I question why, for a supposed ‘green’ hotel, the towels were changed every day.

    Excellent location, contemporary, calm, quiet and clean. The room was a perfect size with a wonderful view over the inlet. Loved the variety of art too.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    9.0
    Fantastic hotel with beautiful rooms
    • Leisure trip
    • Family with young children
    • Two Bedroom Residence
    • Stayed 4 nights
    • Submitted via mobile

    Wish the rooms were cleaned regularly every day

    Lovely modern clean appartments. Fantastic location and super helpful staff

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Urban Twin
    • Stayed 2 nights
    • Submitted via mobile

    The regular coffee during breakfast was not good

    Central location, very clean, breakfast

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Urban Twin
    • Stayed 1 night

    Nothing to mention

    Location was excellent for getting to the esplanade restaurants, etc. Beds were comfortable and room was quiet for a good night's sleep.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    Comfortable and spacious.
    • Couple
    • Urban King
    • Stayed 1 night
    • Submitted via mobile

    Pool was freezing cold.

    Nice staff and spacious rooms.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Urban King
    • Stayed 2 nights
    • Submitted via mobile

    Staff were extremely friendly and welcoming. Room was cosy and very clean. Great location and good price.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    We spent a few nights here while touring the Great Barrier Reef. Came across this hotel at random on Booking.com and eve
    • Leisure trip
    • Couple
    • Urban King
    • Stayed 3 nights
    • Submitted via mobile

    The staff gave us different answers to the same question and one staff member lied to us about a request and said there was nothing we could do. When we asked a second staff member he told us the complete opposite and was confused by the first answer we received. The pool is far smaller than in the pictures, and tucked away in the shade. Not really as nice as the pictures make it seem. The Mexican restaurant on the 3rd floor is pretty awful. I’ve been served better guacamole in a premade airplane meal.

    The hotel is very modern and clean, the reception area takes advantage of the great weather in Cairns by being half inside half outside. The location is perfectly close to the beach and many restaurants. The beds were VERY comfy, I slept like a baby every night. The shower was perfect temperature and pressure, couldn’t ask for anything more. While there are a couple small complaints, the room itself was 10/10 perfect and there was nothing more than we needed.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Urban King
    • Stayed 2 nights
    • Submitted via mobile

    A

    Beautiful hotel rooms are clean and comfy. Will definitely be back. Breakfast was really good also

    Stayed in August 2025

  • Reviewed: 15 August 2025

    10
    A lovely hotel that’s central to everything!
    • Leisure trip
    • Couple
    • One Bedroom Residence
    • Stayed 8 nights
    • Submitted via mobile

    NA

    Great location and amenities! Lovely staff!

    Stayed in August 2025

  • Reviewed: 15 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Three Bedroom Residence
    • Stayed 1 night
    • Submitted via mobile

    Great staff and location. Rooms clean and spacious. We had a 3 bedroom - great for families. Loved sitting out on the balcony. Close to restaurants and shops. Would stay again.

    Stayed in July 2025

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!