The upstairs toilet didn't stop filling water so was very noisy. The room was hard to find through several doors. There were no tea towels or face cloths on arrival.

Location, close to transport and restaurants. Clean and plenty of room for a group.

Stayed in August 2025

Definitely not what is pictured. Lifts were often down, during my 7 day stay. Got in at 9:30, asked if I could get even a noon check in, willing to pay. Absolutely not! Then, at 2:00 while checking in, the gentleman asked, why didn’t you check in early 🤦‍♀️ But, for the fare, it was good place!

Location

Stayed in August 2025

Where to start

The only thing I liked about staying at Arrow on Swanston was convenient shops nearby, and that's it.

Stayed in August 2025

Run down

Location

Stayed in August 2025

We had a mouse and room was tiny

Location

Stayed in June 2025

Room very basic, old and run-down.

Cheap. 24 hr check in. Helpful staff. Great location

Stayed in June 2025

Room was passable. Honestly not worth what we paid, I don't mind booking and paying for budget when I know its budget. this place doesn't look budget in the photos and is not really marketed as such. We booked for 5 people, which was 2 double beds and the fold out couch, we did not get linen for the fold out couch but had a spare pillow and doona in one of the cupboards which was fine for my 13 year old. TV was in the strangest position and not in front of any seats? Also only have the basic channels. Like I said, passable. was fine to sleep at for 2 nights when we were out and about most of the time. Would not want to have to spend any significant time in the room.

Location was perfect.

Stayed in August 2025

Bugs were climbing on the walls and in the kettle, the bed sheets were loud to move around in, and felt crunchy. The room looked nothing like online, and was borderline claustrophobic. Certainly wasn't a room to sit around and socialise in.

It was reasonably priced. The balcony was a good addition to an otherwise tiny room. The staff were friendly and gave good instructions on finding our room.

Stayed in August 2025

Mattresses were very hard, no extra blankets, minimal pillows.

Staff were friendly and accommodating,, location was great.

Stayed in August 2025

You can hear the trams all night as window in hotels were not double paned, room very different from picture, very tiny , beds very tiny, my husband is tall but could not fit on bed at all

Great location , right outside a tram stop,

Stayed in August 2025

Was too small

Stayed in August 2025

It wasn’t as clean as it should be. But could see that effort was put in.

Location and cheap price! Fantastic for single parent from regional area.

Stayed in August 2025

First night our room was not ready so had a studio instead of 2 bedrooms. The first room was very noisy. It was better once we moved rooms on 2nd day.

Location was good. Close to tram, supermarket, restaurants and easy to walk into the city. Staff were very helpful booking taxis etc.

Stayed in July 2025

Elevator situation was stressful; the main building is down to one elevator that was packed full of people and really struggling with the increased load. The lift is shared by 8 floors' worth of guests, residents, and cleaning staff who have large cleaning and garbage trolleys. It felt like it was on the verge of breaking down a few times. While the Hotel is 100% at the whim of the elevator maintenance company to get this fixed, they could at least point people to the stairwells as an alternative to reduce congestion on the lifts and to leave them available for people who can't access stairs as easily. We would've been happy using the stairs to reduce waiting times on the lifts but were reluctant to use them in case it set off an alarm. Staff, please have this as an alternative option!

Great location, friendly staff. Room was comfortable and extra blankets were provided upon request from reception. Great little café in the lobby for a quick pick me up coffee in the morning. Tram stop directly outside the hotel, or just a 5 minute walk down to Melbourne Central / State Library. Lygon Street eateries are about a 10 minute walk in the opposite direction. Great place to stay if you're wanting to explore the most of Melbourne.

Stayed in August 2025

Sold as a penthouse apartment which is very small and run down.

It was a value for money property

Stayed in August 2025

Dual lift was confusing to begin with. Tv in room didn’t work. Room very small. Bed not very confortable.

Breakfast was lovely. Staff were very friendly.

Stayed in August 2025

The area is noisy

It’s close to the city and fully equipped room

Stayed in August 2025

Building was showing wear and tear. Bathroom cupboards held together with duct tape. Although had kitchen there were no cooking pans. Paint peeling off walls. One of the elevators was not working. Air Conditioner remote did not have any numbers on it - couldn't tell temperature.

Location and a good price for somewhere to sleep

Stayed in August 2025

Place was smaller than perceived from the online photos, it could do with some freshening up. Lifts were a bit of a nuisance, the day we arrived there was only one running and people were lined up waiting to use the available one. No access to the stairs from the ground floor, only available to come down not up.

It was convenient for the activities we had planned and not far from food places,

Stayed in August 2025

All good

The location

Stayed in July 2025

They seriously need to update the rooms and bathrooms. They're old and I know for a fact they're always busy so they're making plenty of money to afford the renovations. I usually stay at the liberty one in Footscray and it's cheaper and also includes two massive bedrooms and two bathrooms along with a dishwasher and washing machine and dryer. The only reason I didn't stay there that time is because they had bumped up their damage fee and also wouldn't reply to emails but what I'm getting at is that it's a brand new building yes but it's very modern

Location is obviously great it's close to everything and parking is secure staff are wonderful wonderful, there's a convenience store right next door and being able to pay the bond with cash and then having to just wait 10 minutes after somebody quickly goes to check the room to receive the bond back is great they also were brilliant with communication and replying to emails very very prompt which I love

Stayed in July 2025

1. The images on the website were completely unlike what we anticipated. 2. Some of the kitchen utensils/appliances are all covered in grease and have not been washed. 3. We need to visit the lobby two times to request some amenities from the receptionist. 4. Hope the receptionist could be more accommodating and friendly.

It is merely acceptable; it is not good or bad in its current state. The location is quite excellent as it is easily reachable by tram.

Stayed in August 2025

Didn't look like the images portrayed. The window was broken and very draughty. The heat pump didn't work, though a staff member came and worked on it til it functioned ok.

Appreciated the location and ease of access. The staff were always available when needed.

Stayed in July 2025

Wasn’t enough pillows. Very small and crammed in. Balcony tiny and view was a dirty carpark

Bed was comfortable

Stayed in August 2025