Hodnocení – Berg & Golf Resort Westendorf by ALPS RESORTS

Dear Tomáš, Thank you for your feedback! We are glad to hear that you enjoyed the dinner, breakfast, and wellness facilities. We apologize for the issues you mentioned regarding the breakfast. We will review the variety of fresh fruit and the scrambled eggs and bacon to ensure they meet our guests' expectations. Additionally, we will address the salad selection at dinner to improve the options available. Regarding the cleanliness, we are sorry that areas like under the bed were missed. We will ensure that our housekeeping team pays more attention to these details. As for the cleaning schedule, our apartments are cleaned once a week, but we will take your feedback into consideration for potential improvements. We hope to welcome you again in the future! Resort Manager Artur Musaelean and Team

Dear Tomáš, Thank you for your feedback! We are glad to hear that you enjoyed the dinner, breakfast, and wellness facilities. We apologize for the issues you mentioned regarding the breakfast. We will review the variety of fresh fruit and… Zobrazit více

Dear Mr. Matousek, Thank you very much for your great review and positive feedback! We are delighted that you were satisfied with our staff, cleanliness, facilities, and comfort. We regret that the room temperature was too high for you. We appreciate your feedback and will make sure to check and improve temperature regulation for a more comfortable stay in the future. We hope to welcome you again soon! Resort Manager Artur Musaelean and Team APART Resort Westendorf

Dear Mr. Matousek, Thank you very much for your great review and positive feedback! We are delighted that you were satisfied with our staff, cleanliness, facilities, and comfort. We regret that the room temperature was too high for you. W… Zobrazit více

Dear Marie, Thank you for your detailed feedback. We are glad to hear that you found the food selection sufficient and enjoyed the view from the window. We apologize for any inconvenience regarding the access issue with the adjacent apartment. It seems there might have been a miscommunication, and we regret any inconvenience this caused. We're sorry to hear that the mattress did not meet your expectations. We understand the importance of a good night's sleep and will look into ways to improve our bedding options. Regarding the dinner condition, we apologize if it fell short of your expectations. We will address this with our kitchen staff to ensure a more satisfying dining experience for our guests. Regarding the coffee machine issue during breakfast, we apologize for the inconvenience. We will investigate this matter and take steps to prevent similar occurrences in the future. We appreciate your feedback as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Best regards, Resort Manager Artur Musaelean and Team APART Resort Westendorf

Dear Marie, Thank you for your detailed feedback. We are glad to hear that you found the food selection sufficient and enjoyed the view from the window. We apologize for any inconvenience regarding the access issue with the adjacent apartm… Zobrazit více