Reviews of Hotel Königsblick by keyone
Gröbenweg 19, 6166 Fulpmes, Austria
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Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewGood location. The beds were really comfortable. Good value for the price in high season. Breakfast was ok
There is no staff to help you when there is something wrong. There was no hot water at arrival and the water turned cold again after 2 days. The wifi kept dropping out. Breakfast was ok but the eggs were cold and it was always fighting to get a croissant. The sauna was really small and the usage was unclear (it was turned off when we tried to use it)
Dear Frederik, Thank you for your feedback. We’re glad you appreciated the location, comfortable beds, and value for money during high season. However, we sincerely apologize for the issues you experienced with the hot water, Wi-Fi, and the sauna. We also regret that breakfast did not meet your expectations. Your comments are important to us, and we will work on improving these aspects to provide a better experience for future guests. Best regards, Your Keyone Team
Dear Frederik, Thank you for your feedback. We’re glad you appreciated the location, comfortable beds, and value for money during high season. However, we sincerely apologize for the issues you experienced with the hot water, Wi-Fi, and the… Show more
Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewReviewed: 2 March 2025 · Stayed in February 2025
Verified reviewLocation was good, walking distance to the village and a short drive to Schlick 2000 ski resort.
Overall the hotel is rundown and not cared for. All the radiators in the room and the bathroom lights did not work, some areas of the room had dust/dirt/straw. We stayed for 7 days and no room service was provided, we had to ask the breakfast staff for toilet paper several times. We were told to use a paper located on the back of the door to ask for room service, but there was no such paper on the door.
Dear Emma,Thank you very much for your feedback. We are very sorry to hear that your stay did not live up to expectations. We sincerely apologize for the technical shortcomings in the room, such as the broken radiators and the light in the bathroom, as well as for the cleanliness, which was not up to the standard we strive for. Also, the lack of room service and the inconvenience in getting toilet paper are totally unacceptable and we understand your frustration. We will ensure that such incidents do not occur in the future and that communication with our guests is improved. However, we are pleased that you enjoyed the location of the hotel and were able to take advantage of the proximity to the village and ski area. We hope that despite these problems you still had some enjoyable moments and thank you for your valuable feedback which helps us to improve our service.kind regrds keyone
Dear Emma,Thank you very much for your feedback. We are very sorry to hear that your stay did not live up to expectations. We sincerely apologize for the technical shortcomings in the room, such as the broken radiators and the light in the … Show more
Reviewed: 26 February 2025 · Stayed in January 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewThe view from the balcony was amazing
Was a bit cold for kids
Reviewed: 15 January 2025 · Stayed in December 2024
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewBreakfast was limited but ok, location is fine, if you want to stay in the area for little money it is an option.
No reception, not clean, outdated and some stuff falling apart (tiles coming off), self service option is not explained w
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewVery nice welcome thanks a lotttt :)
Reviewed: 23 December 2024 · Stayed in December 2024
Verified reviewReviewed: 21 December 2024 · Stayed in December 2024
Verified reviewWe didnt have time to use sauna, but from parking via room equipment up to breakfast, everything was perfect
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified reviewWe've really enjoyed our time on this fabulous hotel in Fulpmes! A wonderfull place to appreciate a snowed city! The hotel was very easy to access. During our stay, we've really appreciated all the team member of the hotek who were very kind and helpful. They have welcomed very well especially Margareta who was a lovely one. She is a good listener, and welcomed us with the best manner that can exist. We will recommand this hotel without hesitation to our family and friends and we will not miss to back to this magical place.
Everything was well and beautiful.
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewlocation and simple down to earth room and service
electric heating with small radiators
Hello Xavier. Thank you for your feedback. We will be happy to pass on your concerns to the owners. Hopefully you were still able to enjoy your stay. We would be delighted to welcome you again in the future in accommodation managed by keyone. Best wishes, Nadine from KeyOne
Hello Xavier. Thank you for your feedback. We will be happy to pass on your concerns to the owners. Hopefully you were still able to enjoy your stay. We would be delighted to welcome you again in the future in accommodation managed by keyon… Show more
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewThe location was great. Breakfast is good and is varied. Parking space
It was not clean: - spider webs in the rooms and in the hallway - the walls in the room dirty - hair on the bedding from bed and in the bathroom There was no heat in the room at all, in November in the mountains, it was warmer in the hotel lobby than in the room. Theere is no one at the hotel to solve problems, the hotel is managed by some people who are not in the hotel, and if you have a problem and write to them, they answer very hard, as a result the first night I slept with my hiking clothes on. They said that we have a "guest card" included in the price, but there was no one at the hotel to hand it to us when we were there. Beautiful location, it's a pity that there is no one to take care of the cleanliness and the problems of the customers directly
Dear Dora, Thank you for your review. We’re pleased to hear that you enjoyed our location, the breakfast, and the convenience of the parking, but we regret that your stay was impacted by several issues that fell below our usual standards. First and foremost, we are truly sorry for the cleanliness concerns you experienced. The presence of spider webs, stains on the walls, and hair in the bedding are not acceptable, and we understand how disappointing this must have been. We’ve already addressed this with our housekeeping team to ensure these issues are thoroughly checked and rectified. We also deeply regret the problems you encountered with the room temperature. Given the chilly mountain weather in November, we understand how uncomfortable it must have been without proper heating. Additionally, we apologize for the lack of immediate assistance during your stay. The guest card has been send to your email address after registering the guests. Finally, we are sorry for the confusion regarding the guest card. This should have been provided at check-in, and we will ensure that all guests receive theirs upon arrival moving forward. Best regards, The Keyone Team
Dear Dora, Thank you for your review. We’re pleased to hear that you enjoyed our location, the breakfast, and the convenience of the parking, but we regret that your stay was impacted by several issues that fell below our usual standards. … Show more
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewTo start, the fire alarm was triggered without any apparent reason right on the first night. The firemen did not come to check what happened and the only thing we heard from someone from the hotel was that we could go back, that SEEMS that everything is ok. The room itself, what can I say... one light did not work, the shower cabin let all the water come out, the TV, despite trying auto-tuning, had no working channels and to finish the second night the heating started leaking. The reception, either I had very bad luck, or no one seemed to work there. The only people from the hotel I saw, were the members that prepared the breakfast.
Dear Andre, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you encountered during your stay, and we truly appreciate the opportunity to address your concerns. Regarding the fire alarm, we understand how unsettling this situation must have been. We apologize for the lack of clarity in communication during this event. The safety and well-being of our guests are our top priority, and we will review our procedures to ensure that guests are better informed in similar situations moving forward. We also regret the technical and maintenance issues you experienced in your room. It is certainly not the standard we aim to provide, and we sincerely apologize for any inconvenience caused. Our maintenance team will address the problems you mentioned, including the shower, the TV, and the heating system, to prevent similar occurrences for future guests. As for your experience with the reception, we apologize if our team was not readily available during your stay. We understand how important it is to feel supported throughout your visit, and we will take steps to ensure that our front desk is better staffed and more responsive to guest needs at all times. We value your feedback, as it helps us identify areas where we can improve. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future. Warm regards, The Keyone Team
Dear Andre, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you encountered during your stay, and we truly appreciate the opportunity to address your concerns. Regarding the fire alarm… Show more
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 September 2024 · Stayed in August 2024
Verified reviewBreakfast was awesome, the views from the balcony are spectacular. Not far from Bus Stop & Train station. Room was quite spacious for a family of 4. Surrounded by mountains, farms, greenery, farm animals, village kind of atmosphere. Could find a staff who helped for some medicine, she was very helpful. It was self checkin. It took some time to figure out how to take the keys from box. Nice provision to take drinks on our own and pay accordingly.
May be more specific instructions or pictures to do the self checkin and how to get the keys.
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewExtremely comfortable place with everything you need. The breakfast was excellent.
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewComfortable room
No coffee machines in the room No one at the reception except the morning The fact there is no one at the reception during working hours, makes it difficult to leave some stuff in case you do a multi day hike in the area.
Reviewed: 28 August 2024 · Stayed in July 2024
Verified reviewReviewed: 25 August 2024 · Stayed in August 2024
Verified reviewNice small hotel. The room was simple, quite big and clean, with a balcony. We were unlucky with the view, it was not interesting. Self-check-in. The staff is present only at breakfast. The breakfast was good and included in the price. Free parking. 10 minutes walk from the hotel the city center with restaurants and shops. Nice sauna, you need to wait 20 min to heat. A good option for a not high price.
There is no refrigerator or kettle in the room.