Schloßstraße 32, 5710 Kaprun, Austria
#11 of 25 hotels in Kaprun
Guests' ChoiceBased on 131 hotel reviews
8.8Cleanliness
9.1
Comfort
9.3
Location
9.1
Facilities
9.0
Staff
9.4
Value for money
8.6
Free Wifi
9.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 14, 2025
Richard
United KingdomAmazing hotel with fab staff and incredible moto museum - perfect stopover for starting the Grossglockner Pass - must do stay for motorcycle touring
Stayed in August 2025
Reviewed: July 7, 2025
Pruett
United StatesClean, helpful staff
Stayed in July 2025
Reviewed: July 7, 2025
Doug
United KingdomNothing not to like
Very comfortable well-run hotel. Undercover parking for motorcycles, comfortable bed with a great mountain view from the room. Added bonus of a motor museum in the huge hotel basement.
Stayed in June 2025
Reviewed: April 13, 2025
Ali
OmanNil
One of the best hotel i ever stay in the area. Nice staff very helpful always welcome you. Front desk reception Gely nice lady helping with lots of info. Nice location of the hotel very quiet. Very good breakfast fantastic. Lots of free car parking.
Stayed in April 2025
Reviewed: March 1, 2025
Ioan
RomaniaQuiet location, facilities (restaurant, bar, spa, etc), staff, close to the ski lift (10-12 min walk), cleanliness
Stayed in February 2025
Reviewed: February 22, 2025
Jan
Czech RepublicVery nice and friendly staff, absolute satisfaction with their communication prior to and during the stay. Really these people make the place… and the hotel and vintage car museum
Stayed in February 2025
Reviewed: February 19, 2025
Marija
GermanyThere could be more food to choose at breakfast. The sauna-towels should be bigger.
The room is spacious- very important if you come for a ski-vacay :) it was warm (maybe a bit too warm at night) and very clean. The sauna ist great (3 different temperatures and a steam room) and it was not too busy. We also really enjoyed the "silent room". The stuff is polite, kind and ready to help. The local white wine we had for dinner was top, so until the next time 🥂
Stayed in February 2025
Reviewed: February 11, 2025
Simoin
United KingdomActually only about 10mins walk from lifts but would be a pain with skis
Great hotel, nice bar too
Stayed in February 2025
Reviewed: January 24, 2025
Jonathan
United KingdomSuper friendly staff, lovely clean rooms, handy to ski bus and close to restaurants
Stayed in January 2025
Reviewed: January 7, 2025
Ramona
RomaniaEverything
Stayed in January 2025
Reviewed: January 6, 2025
Joško
CroatiaPoor breakfast choice for 4 star hotel
Very comfortable and spacious room, good shower pressure, spa area, hospitality,
Stayed in January 2025
Reviewed: December 23, 2024
Stanislav
SlovakiaIt's a shame there wasn't more snow in Kaprun, it would have been perfect. But that's not related to the hotel :-)
Visited the hotel outside the high season. Despite this, the staff was very helpful, all services worked 100%. And if someone loves old cars. The hotel has a wonderful, surprisingly large museum of cars, motorbikes. That is a must see.
Stayed in December 2024
Reviewed: August 10, 2024
Michal
Czech RepublicLittle disappoinment with staff in restaurant. Feedback was shares immediatelly.
It was perfect. Very kind service on reception. A lot of usefull instructions were given by receptionist. Thanks:-) Perfect breakfasts using local sources and farmers and kind service on morning shifts. Clean swimming pool and wellness spaces. Good hotel equipment. Good location. Nice experience with Kaprun-Zell am See summer card.
Stayed in August 2024
Reviewed: August 6, 2024
Laura
CroatiaIt was very hot in the room (there was no ac in room). Our room was on the last floor (4th) and elevator was not working from 10pm til 6am.
Good breakfast, spacious room with nice view.
Stayed in June 2024
Reviewed: July 30, 2024
Mazin
OmanNo heater in swimming pool
Weather is cool, the hotel’s garden. Breakfast is available +free parking
Stayed in July 2024
Reviewed: July 9, 2024
Mohammed
BahrainAll perfect
Location Staff Breakfast
Stayed in July 2024
Reviewed: July 6, 2024
Khalid
OmanNo thing to mention
The room was a good size and managed to accommodate two adults and a 13-year-old child comfortably. It was clean and furnished with comfortable furniture. The hotel is in a very good location. The reception staff were friendly and hospitable, always greeting us with a smile.
Stayed in July 2024
Reviewed: May 15, 2024
Blöe
NorwayTo few busses, and noen directky from the Hotel.
I like that busses is included in the liftcard. But one of the busdrivers was very unfriendly. A forening guy.
Stayed in March 2024
Reviewed: April 28, 2024
Marijan
Sloveniax
breakfast was very good, dinner not very wide coises
Stayed in April 2024
Reviewed: April 19, 2024
Lucie
Czech RepublicThe food is amazing there. Also a cozy bar in the evening if you want to sit there and relax. People in the reception were very nice and kind. We had the departure after the reception closing times, so we had a call with one girl - Arina and she let us the keys on the reception so we could go to our room later - thank you very much for the gesture! Very nice rooms. The bus stops really close to the hotel and you are in 10 min aprox. near to the lifts to Kitzsteinhorn. Also you can park close to the hotel. It was also perfekt for dogs. It was no problem to have her in the room.
Stayed in March 2024
Reviewed: March 11, 2024
Tudor
United StatesThe hotel was excellent, room was big and very clean. The hotel is a 10 min walk from the ski lift. The breakfast was delicious and very convenient. The staff was friendly and helpful, and they were able to help us with late check-in and early check-out.
Stayed in March 2024
Reviewed: March 11, 2024
Peter
United KingdomNothing
Excellent and good choice
Stayed in March 2024
Reviewed: February 28, 2024
Cristina
RomaniaFew suggestions for improvement: better pillows free slippers in the room a kettle for tea in the room
We appreciated the spacious room, the variety of breakfast and the cleanness of the hotel.
Stayed in February 2024
Reviewed: February 20, 2024
Myers
GermanyReally enjoyed my stay here! Great location-short walk to downtown Kaprun and the gondola. Very friendly staff. Large rooms. Good breakfast. Was traveling with my dog and they were very accommodating and even excited that she was with me!
Stayed in February 2024
Montluçon, France
Istanbul, Turkey
Airlie Beach, Australia
Belgrade, Serbia
Donovaly, Slovakia
Hualien City, Taiwan
Split, Croatia
Prague, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content