Opiniones del Hotel Urania 3 estrellas

Buen dia! Lamentamos sinceramente la situación tan desagradable que vivió durante su estancia. Entendemos que usted contactó directamente con la policía y colaboramos en todo momento para que sus pertenencias fueran recuperadas. Sentimos que este incidente haya afectado a su comodidad y sensación de seguridad. Le aseguramos que estamos realizando una revisión interna exhaustiva y tomando medidas inmediatas para evitar que algo así vuelva a ocurrir. Agradecemos sus comentarios y le pedimos disculpas por el impacto que esto tuvo en su visita. Atentamente, Zena Yvonne

Buen dia! Lamentamos sinceramente la situación tan desagradable que vivió durante su estancia. Entendemos que usted contactó directamente con la policía y colaboramos en todo momento para que sus pertenencias fueran recuperadas. Sentimos … Mostrar más

Dear Javier, Thank you very much for your detailed feedback and for choosing our hotel! We are glad to hear that you enjoyed the central location, cleanliness, and comfort of our rooms, and that our team left a positive impression on you. Your kind words are truly appreciated. We also thank you for your constructive comments regarding the breakfast and the condition of the facilities. We are continuously working to improve our services, and your observations help us identify areas that need attention. We will take your suggestions into consideration as we plan upcoming renovations. We hope to have the pleasure of welcoming you again in the future. Best regards, Zena Yvonne

Dear Javier, Thank you very much for your detailed feedback and for choosing our hotel! We are glad to hear that you enjoyed the central location, cleanliness, and comfort of our rooms, and that our team left a positive impression on you.… Mostrar más

Dear Guest! Thank you for your kind feedback. We are glad we were able to resolve the reservation error to your satisfaction, and we appreciate your recognition of the quick and professional service! It was our pleasure to accommodate you, and we hope to welcome you again in the future! Warm regards, Zena Yvonne

Dear Guest! Thank you for your kind feedback. We are glad we were able to resolve the reservation error to your satisfaction, and we appreciate your recognition of the quick and professional service! It was our pleasure to accommodate you,… Mostrar más

Dear Lozdan, Thank you for your feedback. We appreciate you taking the time to share your experience. We are glad to hear that you found the room spacious. However, we regret that some aspects of your stay did not meet your expectations. Our housekeeping service follows a set schedule, and we sincerely apologize if there was any misunderstanding regarding room cleaning and towel changes. Regarding the safe and other ammenities, we are sorry for any inconvenience and will review this matter internally to ensure a better experience for our guests in the future. Your feedback is invaluable in helping us improve, and we truly hope to have the opportunity to welcome you again for a more enjoyable stay. Best regards, Zena Yvonne

Dear Lozdan, Thank you for your feedback. We appreciate you taking the time to share your experience. We are glad to hear that you found the room spacious. However, we regret that some aspects of your stay did not meet your expectations. Ou… Mostrar más

Dear Guest! Thank you for your feedback! We are pleased to hear that you enjoyed the location and hot water in your room. Regarding the cleaning, we ensure that all rooms are thoroughly cleaned upon check out. For returning guests, we perform basic cleaning to maintain a pleasant environment. Additionally, please note that if the 'Do not Disturb# sign is active, our housekeeping team will respect your privacy and not enter the room. We are also happy to confirm that the issue with the clogged sink has been addressed. We hope to welcome you again soon. Best regards, Zena Yvonne

Dear Guest! Thank you for your feedback! We are pleased to hear that you enjoyed the location and hot water in your room. Regarding the cleaning, we ensure that all rooms are thoroughly cleaned upon check out. For returning guests, we perf… Mostrar más

Dear Guest, Thank you for your kind words. We are thrilled to hear that you had a perfect stay and enjoyed both our staff and accomodation. Your recommendation means a lot to us, and we are glad our location and comfort met your expectations. We look forward to welcoming you back in the future! Best regards, Zena Yvonne

Dear Guest, Thank you for your kind words. We are thrilled to hear that you had a perfect stay and enjoyed both our staff and accomodation. Your recommendation means a lot to us, and we are glad our location and comfort met your expectation… Mostrar más

Dear Guest, Thank you for your feedback. We are glad you appreciated our hotel's unique decor and excellent location near tram and train connections. Each of our rooms is designed with a different theme to create a distinctive experience for our guests. We're especially pleased that the rock-style theme, known for its relaxing and nature-inspired atmosphere, is well received. Additionally, we are happy to offer complimentary luggage storage for our guests convenience. We look forward to welcoming you again soon. Best regards, Zena Yvonne

Dear Guest, Thank you for your feedback. We are glad you appreciated our hotel's unique decor and excellent location near tram and train connections. Each of our rooms is designed with a different theme to create a distinctive experie… Mostrar más

Dear Guest! We are sorry to hear that your stay did not meet your expectations. As a 3 star hotel, we strive to provide a comfprtable experience for our guests. We appreciate your feedback and will take into consideration to improve our services. If you have any further concerns, please feel free to reach out to us directly. Best regards, Zena Yvonne

Dear Guest! We are sorry to hear that your stay did not meet your expectations. As a 3 star hotel, we strive to provide a comfprtable experience for our guests. We appreciate your feedback and will take into consideration to improve our ser… Mostrar más