Franz-Josef-Straße 27, 5020 Salzburg, Austria
#49 of 134 hotels in Salzburg
Guests' ChoiceBased on 893 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.7
Staff
7.6
Value for money
8.0
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 September 2025
Michelle
United KingdomI didn't like the lack of staff and no communal area.
The room was very clean.
Stayed in August 2025
Reviewed: 2 September 2025
Catherine
AustraliaGreat there is access to luggage storage! But there aren't a lot of storage lockers, so you have to get in early!
Great sized room, classically styled with everything you need, super central location, short walk to all main areas of Salzburg!
Stayed in August 2025
Reviewed: 1 September 2025
Ronald
United StatesDon't order the breakfast. I asked for eggs on the last day and they didn't have eggs
Good location
Stayed in September 2025
Reviewed: 25 August 2025
Ee
MalaysiaThere are a few steps at the entrance of the hotel, so if there’s heavy luggages or guests with mobility difficulties, it might be a slight inconvenience. The room felt a little small for us, but it wasn’t a misrepresentation on their part. Perhaps people traveling with more than 2 luggages might consider getting a bigger room size. Something that threw us off before we arrived was that the hotel sent us an email saying that there has been a security breach on their site and that guest information has been impacted. It wasn’t ideal as we had just done the check-in online prior to arrival and had to upload sensitive information like our passports on their site as well. The email also stated that guests’ booking info such as dates of stay, etc were compromised. This made us a little worried at night especially because the rooms can’t be further secured from the inside. There aren’t any latches from the inside of the room on the door. And all rooms are opened solely from the outside via the PIN provided to us via email. To be honest, it made us feel a little paranoid.
Love that it’s on the quieter side of Salzburg away from the main tourist sites, but near Mirabell Garden which was perfect for us. Relatively easy check-in and check-out process digitally even though there’s no human staff on site or reception. Location from the inner city and main train station isn’t too far either. We walked from Salzburg Hpf with 3 luggages between the 2 of us. It’s very doable. The room is exactly as shown in the pictures. Love that they have a coffee machine in the room. Towels were abundant and available in the self-service closet. (We had heard from friends who stayed at the other Numa hotel in Salzburg that they couldn’t get fresh towels because it was constantly taken up quickly, but we didn’t have that issue here) The restaurant downstairs allowed us to bring our drinks up to the room. He was very relaxed about the glassware, just told us to return it when we left the next day or when we checked out of the hotel. My partner enjoyed unwinding the day with a cold glass of local draft beer.
Stayed in August 2025
Reviewed: 20 August 2025
Fang
GermanyRoom had a strange smell. The breakfast was bad. For €44 for two, we had just bread & coffee & 2 boiled eggs. Yogurt was finished already at 9am.
The location is good, close to the city centre. We were allowed early check-in around 11:30.
Stayed in August 2025
Reviewed: 15 August 2025
Lindsey-clark
United KingdomCheck in and out was super easy, impeccable decor, very comfortable, super clean, location was good for where I wanted to be.
Stayed in August 2025
Reviewed: 9 August 2025
Tamta
GeorgiaIt is not hotel type with stars it is more like apartment. I
Property is very nice and very good location.
Stayed in July 2025
Reviewed: 8 August 2025
Mike
United KingdomCoffee machine at breakfast didn’t work properly
Excellent location for exploring Salzburg.
Stayed in August 2025
Reviewed: 3 August 2025
Jude
United KingdomCommunication via What’s App was frustrating on occasions.
Clean and comfortable. We particularly liked the heated bathroom floor and the mini fridge.
Stayed in August 2025
Reviewed: 2 August 2025
Amanda
United StatesI felt like the a/c didn’t keep up well with the heat wave that was coming through.
The room was super cute and comfortable. Perfect size for one person. Everything was clean. Easy access to bus stop. The area was relatively quiet.
Stayed in June 2025
Reviewed: 2 August 2025
Claudia
South AfricaMarks on the walls. Coffee stains in the bathroom. I feel these could have been cleaned but otherwise the room was lovely.
I liked the room which felt cozy with a lovely shower with rosehead. I loved the details around the room and bathroom which gave it a more unique feel than the average hotel bedroom. A Nespresso coffee machine was a added bonus.
Stayed in June 2025
Reviewed: 27 July 2025
Olivia
New ZealandIt was clean, but the floor in my room was a little dirty. Was disappointed with breakfast options.
My room was great, the bed placement was very close to the bathroom door but was manageable. The bathroom was great, shower head amazing! Great location and so easy with digital pin!
Stayed in July 2025
Reviewed: 18 July 2025
Steve
Australianothing to add
Room was great comfortable bed, clean and tidy
Stayed in July 2025
Reviewed: 17 July 2025
Vikram
SingaporeInsufficient luggage storage space. No daily room clean up without charges.
Great location. Comfortable room and bathroom.
Stayed in July 2025
Reviewed: 17 July 2025
Alina
RussiaThe cleanliness is modest. I found a wet towel from a previous guest. There was a torn packet of sugar in the drawer
The stay at the hotel was wonderful, it is located in the city center. Breakfast was good. The style of rooms is cool. There is a coffee machine in the room and a capsules, so you can make a coffee at any time you would like to.
Stayed in July 2025
Reviewed: 14 July 2025
Lucia
CanadaVery clean and beds were extremely comfortable !
Stayed in July 2025
Reviewed: 14 July 2025
Artemis
Australiabreakfast is not recommended. verly little choce and the ham was not fresh. only AI,no staff to get answers to questions.
location, self check in is good and easy.
Stayed in July 2025
Reviewed: 12 July 2025
Mate
IrelandI filtered for A/C, but there was only a fan in the room. Fortunately the weather was colder, we did not need it, but still I think that this is a huge misleading caused either by the hotel (providing misleading details) or by booking.com (having malfunctioning filtering).
Stayed in July 2025
Reviewed: 25 June 2025
Akshat
IndiaThere should be some cutlery like plates, bowls and spoons in the room for use which was not available
Apartment was very clean, check-in was seamless and so is the plus point of having no keys and just a pass code to access the room.
Stayed in May 2025
Reviewed: 17 June 2025
Frédéric
AustriaThe breakfast is not worth it. It was very basic ( 3 types of chesses and 3 types of cold cuts), coffee and a croissant.
Nice location. The room was comfy.
Stayed in June 2025
Reviewed: 16 June 2025
Valeria
United KingdomN/a
Very easy to get to from the airport (bus stop one minute away), and close to the main train station. The area is quiet but with plenty of restaurants nearby, and with the centre of Salzburg being relatively compact, this is within walking distance of the main sights. No staff on site but we communicated easily via messages. Would definitely return.
Stayed in June 2025
Reviewed: 11 June 2025
Caroline
United KingdomClean & comfortable with nice furnishings
Stayed in June 2025
Reviewed: 9 June 2025
Irena
United KingdomIt was clean and comfortable and very easy to self-check in.
Stayed in May 2025
Reviewed: 31 May 2025
Deborah
United KingdomBoth shower heads needed either replacing or descaling. I did report the small shower heads needed either not working and it was looked at but it was still not very good.
Convenient location, room generally clean, although glass shelving very dusty. Easy check in and out.
Stayed in May 2025
Bad Salzungen, Germany
Logaras, Greece
Bangkok, Thailand
Oxford, UK
Rome, Italy
Sasbach in der Ortenau, Germany
Michamvi, Tanzania
Saint Augustine Beach, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content