Charging almost €5 for water at the dinner table a bit irritating.

Staff very friendly and helpful. Food great for adults and kids. Lovely spa facilities.

Stayed in April 2025

Paying extra for water at dinner and extra for parking, given the overall cost, was quite difficult to accept.

Lovely family room Great food every night for dinner Comfortable and spacious spa The hotel was busy but never felt crowded Very friendly staff and attentive

Stayed in March 2025

Pool area

Location, food

Stayed in February 2025

The cost of the rooms from 2024 to 2025 have gone up by £2000.. last year they had afternoon tea and cakes served which were included but now they don’t.. The biggest issue being in a large group with 8 children, the kids club didn’t have supervision!!! Last year it did and we booked again following the same description on booking.com… if you type in hotels with kids clubs into booking.com it will still show as having one, it’s a kids play room!..

The location is very good, easy access to the town, bus stop and lift. The boot room and hire shop being in the hotel are very convenient..We have two children’s so the pool was a very good addition but was too cold, the outdoor pool was warmer but small..

Stayed in February 2025

No room service

Lovely hotel

Stayed in January 2025

Could do more for a Christmas atmosphere

Ski-in/out. Rental on the property, quality of the food.

Stayed in December 2024

No drinks included during dinner, not even tap water. This is unusual for a half board reservation. Not much to do in the evening.

Spacious and nicely furnished room. Nice spa area with warm outdoor pool and indoor sauna.

Stayed in August 2024

We are a family of 5 and we stayed in the two-floors suite. In spite there are beds for 5 people it is definitely too small (or not well spaced). There is one double bed on the upper floor and two sofa beds on the lower floor. When the sofa beds are open it is difficult to move and not a table or a chair was there in. On the upper floor there is much empty space, why don't place a sofa bed upstairs? Blackout curtanins are not... blackout so you get up early (in the summer)

the hotel is located at the entrance of the village and it is one of the biggest (and probably cheapest) in Obergurgl. Breakfast is regular but the dinner is really good. There are only one starter, one soup and the choice of one main course out of three options (so the quantity is not too much) but the quality is excellent. Nice also the heated outdoor pool, remarkable the free indoor parking garage.

Stayed in July 2024

Good option in Obergurgl. Very friendly and helpful staff. Extensive spa facility. Good breakfast and dinner options.

Stayed in April 2024

Amazing overall!

Stayed in April 2024

Nothing

The staff were so friendly and the service was excellent.

Stayed in April 2024

Breakfast was busy and bowls needed to be replenished more swiftly. There was a surprising lack of egg cups but I can't say this really affected my holiday!

location. proximity to ski rental and lift. Good boot room. Spa and swimming pool.

Stayed in March 2024

The food was good, but not amazing and not very traditional so depends on your preference. Was right next to a lift, but check it's the lift you want to get. Hotel split in two parts so bit of a confusing layout and walk to dinner and breakfast. Bar had little atmosphere Room was a bit cold at times, couldn't get thermostat to work, on the other hand restaurant area boiling. For a luxury hotel no conditioner Soft mattress

Very friendly staff, nice big room Bus service right outside hotel and shop Good selection of TV channels in English, could upgrade TV to Netflix though Great breakfast selection, helpful waiting staff

Stayed in March 2024

Only one pillow per person. Not good enough. Afternoon tea was good but we had to pay for tea and coffee then. Why was that? Surely “afternoon tea” includes drinks. Very strange. Wine list poor, unless you want to pay ridiculous prices.

Excellent breakfast. Location couldn’t be better. Excellent room with loads of space and cupboards.

Stayed in March 2024

Spa had no massage oil without nuts?

Amazing spa and lovely staff

Stayed in March 2024

I can't think of anything I didn't like! I will definitely go back.

The hotel is large but doesn't feel impersonal, and the staff are very friendly. The location could not be better - the bubble is literally up some steps from the boot room! We stayed on half-board and enjoyed the food both at breakfast (the juicing machine was great) and at dinner, where there was a good choice and lots of courses.

Stayed in March 2024

No room service.

All in all great. But we couldn’t get any food on checkout at 6.30am and the reception wouldn’t let us in to take some snacks from the buffet.

Stayed in February 2024

Location, great pools, everything. Great vacation!

Stayed in February 2024

Facilities are superb. Lovely spa and the boot room with its direct access to the lifts is a definite plus.

Stayed in January 2024

Food somewhat variable in the evening. Great breakfast but evening meals would benefit from being simpler! Lots of little courses which either very good or not (and nothing in between).

Probably the best spa facilities we have sampled. Wonderful after a day on the slopes. Location next to lift with direct access to ski shop and ski storage. Staff very friendly and helpful.

Stayed in January 2024

The restaurant had some issues with organisation and staff, there didn’t seem to be a chain of command so you didn’t know who was serving you. It spoilt New Year’s Eve.

It’s very clean and all the staff are friendly. It’s a good ski resort near gondola with good boot room and apres ski. Bar and wine lodge are lovely. The staff really go above and beyond. Bespoke cocktails and service. Fabulous!

Stayed in January 2024

Massage/treatments was not great or worth the money but it’s a very small issue as everything else was excellent. If they good up the game for those I would give a 10/10

Great location for ski and access to boot room. Great staff. Wonderful food at half board and a great spa area.

Stayed in December 2023

Enchanting location, delicious meals, staff polite and attentive, SPA is super relaxing

Stayed in August 2023

There wasn’t anything we didn’t like

The hotel was very stylish, clean and had great facilities

Stayed in July 2023