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Reviews of Hotel Victoria by VAYA

Krapfstraße 6, 5710 Kaprun, Austria

#22 of 25 hotels in Kaprun

Guests' Choice

Review score

Based on 46 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.6

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 2 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room I
    • Stayed 1 night
    • Submitted via mobile

    A little worn down and not as clean as other hotels for the price and seems silly to charge for parking if not using the garage. We wanted to have breakfast in the sun room but it had been reserved for all the bus people which was disappointing.

    Nice to have a balcony and a pool. Near the Brilla grocery store. Know that this hotel caters to buses of all inclusive people. There is no bar or coffee for guests who do not do all inclusive and you may have to drive to restaurants. We did have breakfast included which was nice but unfortunately came to eat right when a whole bus load of people were there and had to wait in line for food which was weird. Good for a night but not comfortable overall for us.

    Stayed in August 2025

  • Reviewed: 12 May 2025

    8.0
    Nice choice for short term stay.
    • Leisure trip
    • Family with young children
    • Superior Room I
    • Stayed 2 nights
    • Submitted via mobile

    Parking fee around 9€/night even when it’s only open air parking and half of the parking lot was free. It seems in the high season, it’s even more expensive - like 18 €/night

    Location - 10 minutes walk to the downtown, good breakfast, coffee / tea available 24/7 in lobby

    Stayed in May 2025

  • Reviewed: 19 April 2025

    9.0
    Great holiday for family
    • Leisure trip
    • Family with young children
    • Family Room Superior
    • Stayed 3 nights
    • Submitted via mobile

    Short interval for lunch, only 1 type of food served.

    Great pool, very new. The whole property was recently renovated and had a pleasant interior.

    Stayed in April 2025

  • Reviewed: 2 November 2024

    9.0
    Very tranquil place!
    • Leisure trip
    • Family with young children
    • Superior Room I
    • Stayed 1 night

    Decent sized suites, awesome breakfast, friendly and very professional staff at lobby, ample parking.

    Stayed in August 2024

  • Reviewed: 29 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room I
    • Stayed 1 night
    • Submitted via mobile

    Only wished the room had a view.

    Good place, great food.

    Stayed in October 2024

  • Reviewed: 29 October 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room I
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was very nice big selection

    Stayed in October 2024

  • Reviewed: 28 October 2024

    8.0
    It was short, but nice. See you soon.😉
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Sauna have not Ruhe zimmer.

    Good location, very nice staff

    Stayed in October 2024

  • Reviewed: 24 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room I
    • Stayed 3 nights
    • Submitted via mobile

    Dinner was a bit weird, it wasn’t bad or anything, just weird choices of food. The water from the pool was cold, couldn’t even get in to take a swim.

    I really liked the staff, they were great.

    Stayed in October 2024

  • Reviewed: 12 August 2024

    8.0
    good for young and active families
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 5 nights
    • Submitted via mobile

    the rooms could be a bit more clean. (a bit more vacuum cleaning under the bed would already do it). bathroom though was very clean

    the price/value was perfect. good location for day trips, enough space in the rooms. very good basics standards with a fair and rich offer of foods and drinks. friendly and helpful staff. clean pool and sauna area.

    Stayed in August 2024

  • Reviewed: 13 June 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    Everything fine. There was a hottub in the bathroom - which is unusual.. but OK..

    Got a last minute free upgrade on booking site, so we had all - inclusive meals for the price of breakfast. So that was excellent deal. All inclusive is including beer, wine, even some alcoholic spirits.. Meals were tasty,lot of healthy food was there. Motorbikes were parked in the garage for free

    Stayed in June 2024

  • Reviewed: 23 May 2024

    9.0
    excellent
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Excellent price, excellent value for the price

    Stayed in May 2024

  • Reviewed: 1 March 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior Room I
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant was crowded, guests made a big mess.

    Good selection of breakfast and dinner. Wellness was nice, including sauna and small pool.

    Stayed in March 2024

  • Reviewed: 18 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room I
    • Stayed 3 nights
    • Submitted via mobile

    The restaurant was crowded with people queuing for breakfast and dinner alike.

    The rooms are spacious and clean, our room had a terrace with a table and chairs. We liked the all inclusive option with drinks available all day long. The food was plentiful and of very good quality, with enough choices for vegetarians.

    Stayed in February 2024

  • Reviewed: 18 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    Included wine - served from tap. Fruit at breakfast was quickly depleted. Dinner menu could have been more local.

    Good location for ski bus, sauna facilities, hot chocolate and coffees in the lobby, generous room with balcony, good and varied dinner.

    Stayed in February 2023

  • Reviewed: 30 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 6 nights

    - the hotel reception and all hallways are in very old and sterile design which does not go with the alps style, first impresition was really bad, like hospital not a hotel - also room has only limited number of wardrobes which with all the skiing stuff is limiting, the room ware nothing special but would somehow acomodate our needs - staff vere OK, but not really communicative or excellent, this is definetely mass style hotel, where they manage a lot of guests with minumum number of staff but still maintains the reasonable level of overall servis - if you are used to high level of service and high level of design do not go there, if you are pragmatic and you go especially for skiing you migh have a very good skiing holiday there - value for money is a big question here, but to be fair I do not have so much comparision data - they do not pay enough attention to detail / water tank in wellness was very often empty, missing/broken hooks in sauna area, etc.

    - we enjoyed food a lot (mostly it was delicious, ocasoinally OK, but never bad), both breakfast and dinner vere great - beer and reasonable wine part of halfboard package -70 metres to skibus stop from the hotel and 5 minutes by skibus to Maiskogel Bahn (skibus is free) which is perfect - skiroom sufficient - wellnes was great (big steam sauna and reasonably big pool, also there are three more saunas, although finish sauna was really small just 2 people would fit in)

    Stayed in January 2023

  • Reviewed: 26 July 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great breakfast and a very nice room, all at a perfect location.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    10
    Great hotel, would visit again.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Great staff - very helpful lady in the reception, who managed to cover all our needs. The hotel is in a great location, the breakfast/dinner was great. The room was very cozy, nice and clean. There is an underground and safe parking at an additional cost.

    Stayed in July 2025

  • Reviewed: 14 June 2025

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior Room I
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in June 2025

  • Reviewed: 18 May 2025

    10
    Always perfect every year we back 🌞🏂
    • Leisure trip
    • Couple
    • Superior Room I
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in May 2025

  • Reviewed: 23 August 2024

    10
    Excellent hotel
    • Leisure trip
    • People with friends
    • Superior Room I
    • Stayed 1 night
    • Submitted via mobile

    No negatives from me.

    Excellent accommodation set in a fantastic location. Staff were wonderful, and the food was exceptional. We will definitely plan a longer stay next time. Garage parking facilities are also on site, which, as we were a group of motorcyclists, it was nice to know the bikes were securely parked.

    Stayed in August 2024

  • Reviewed: 25 July 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior Room I
    • Stayed 3 nights
    • Submitted via mobile

    Everything is good and the staff is nice and friendly. I enjoyed it very much. I will come back to you again

    Stayed in July 2024

  • Reviewed: 21 May 2024

    10
    5 stars !!!! We vill come back soooon
    • Leisure trip
    • Couple
    • Superior Room I
    • Stayed 2 nights
    • Submitted via mobile

    Everything were perfect Room, cleanliness , breakfast, coffe Maschine, friendly and helpful staff

    Stayed in May 2024

  • Reviewed: 20 March 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Spacious rooms, comfy beds and the buffet was tasty.

    Stayed in March 2023

  • Reviewed: 16 February 2023

    10
    Great family holiday!
    • Leisure trip
    • Family with young children
    • Junior Suite II
    • Stayed 7 nights
    • Submitted via mobile

    all perfect

    big family room with 2 bathrooms. Great variety and choice of food from local cuisine. Very friendly staff

    Stayed in February 2023

Showing 1 – 25

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