Some children not supervised by their parents in the pool. This caused frustration for pool staff.

Swim lake, pool, half board food quality

Stayed in July 2025

Such a wonderful location. It’s a 15 minute free bus ride to the slopes. The staff are so friendly and welcoming. Fantastic food, lovely atmosphere in the bar. Thank you so much 💚

Stayed in February 2025

There is a fairly strong and unpleasant smell in the air from the nearby farms. We paid for four people but were only three, and the hotel staff was not willing to refund the meal costs for our son, who was unable to come.

The hotel's facilities are excellent, the meals are very good, and the service is professional. The staff was very friendly. The pool and spa facilities are very good. The town doesn’t offer many options—just a souvenir shop, a church, and a Billa supermarket—but there is a ski bus to reach the slopes. We had a great time here.

Stayed in February 2025

Not suitable for remote work due to the wifi quality

Amazing pool and spa area, 10/10. Lots of sports activities to do, the hotel also organises events outside of the property, like rafting, mountain biking, etc. Breakfast was superb. The location is nice and calm, fresh mountain air. 10m drive to the beautiful lake.

Stayed in August 2024

most waiters during the dinner hardly understand English, long waiting until they come

excellent sport center with an amazing 50m swimming pool and the slide; great lake nearby with great attractions, delicious dinners,

Stayed in July 2024

Provision in the suite of a kettle, cups and sachets would have been appreciated.

A wide range of breakfast food items was available. The serving staff were attentive and well mannered. Dinner was of high quality. The junior suite was well presented and maintained throughout the stay. The balcony off the suite sitting room was an enhancement to relaxation.

Stayed in July 2024

The restaurant and common grounds are a bit dated. It seems that the management is more focused on the camping guests than the hotel ones. A bit pricey for the location.

The spa area.

Stayed in February 2024

The (must) nude policy in the sauna area (of course it is a cultural diference/matter as I still not understand it) and that the way to the pools crossed the relax area.

The hotel is nice, the management is very attentive and eager to see the guests pleased, the rooms and their bathrooms are spacious, the spa area is large; the free underground garage is a very big plus. The skibus connect in the morning the hotel with Maiskogel twice and with Zell-am-See three times a day.

Stayed in February 2024

Service and organization of tables at dinner for the hotel guests should be better. If there was not a lot of people in the restaurant, the staff had time for everything. We spent up to 2 hours at dinner, which is not entirely suitable with small children. If there was a lot people, we were seated at the added outdoor table and chairs with very fast service which made it seem like we were getting out quickly as we had a queue of guests behind us. The food overall had a sour taste.

Very good location. Garage free, Absolutely perfect wellness and pools area.

Stayed in April 2024

More publicity on how perfect the resort is; that is not easy, I know... But You should do that.

Great swimming pools available in [practically any time; skiing, dog-walking (we came with our Dog Called Tolek, the Great Goldene Retriver /an American line)

Stayed in March 2024

First class service, beautiful food, fantastic location and all of the staff in the hotel were so friendly and helpful. The Wellness Centre and pool were the perfect way to relax after a few hours on the slopes. This is the perfect location for winter or summer. 10/10.

Stayed in March 2024

Salad really needs some improvement.

Swimming pool, great dinner

Stayed in February 2024

Couldn’t always find where to go for sports activities and missed a few, but what we did was great. Restaurant food was really nice, but range was a little limited over a week.

Great hotel stay, with great facilities. Restaurant was nice - made particularly so by Attilla who served our ‘three sprites and a beer’ who was always welcoming and had fantastic English. Reception staff also rescued us from the station when our suitcase wheels broke and we couldn’t get to the hotel.

Stayed in September 2023

1.The staff at the reception were quite unfriendly and we didn’t feel welcomed. 2. In the spa building we were not allowed to bring a stroller to the pools (not even to the outside pool) and we couldn’t go without it since our baby was only 6 months old, so we couldn’t really enjoy the spa which was disappointing.

The room was very nice with a great view. The dinners from the half board menu were delicious and the restaurant staff was very friendly (especially Marin).

Stayed in July 2023

The receptionist and the staff are super friendly and nice. Pools and saunas give a perfect getaway and relaxing holiday, especially in the off season when it feels like you have your private sauna.

Stayed in April 2023

Superior breakfast, 5 stars!

Stayed in March 2023

Friendly staff, amazing breakfast, everything clean. Super recommend.

Stayed in March 2023

wellness centar is amaising. there are a lot of swimmingpools and realy nice for the children.

Stayed in February 2023

very nice stuff and wellness centar

Stayed in January 2023

Only the pillows. Need more support for the head.

It was an overall great experience. The staff was kind, the food amazing! The wellness facilities were great! We plan to return!

Stayed in December 2022

Great location, great facilities, great staff, great food. The children had a great time!

Stayed in October 2022

The hotel is located just on the right place if you want to visit Kaprun, Zell am See or drive the Grossglockner Strasse. The hotel has one of the largest and best equiped gyms I have ever seen in a hotel. Also the swimming pools are exceptional. The breakfast was superb, very large choice of meals and all very tasteful. The hotel has my full recommendation.

Stayed in September 2022

We had a small room in a rather dated building with a view of the caravan park. But the worst was a very slippery floor by the saunas and steam room. Several people fell down in front of us and I fell down and broke my wrist. The manager was not very apologetic and just blamed the cleaners using the wrong product to clean the floor.

Brilliant restaurant, delicious food and a great menu. Very good waiters and great evening entertainment programme. Great new spa complex.

Stayed in February 2024

All good, but between 11pm and 6am no where to to any work, im from oversees and a hotel this size should at least have a sitting room or lounge to make some calls as not to wake up the family, While it was snowing heavily, our son threw a few snow balls across the pool, over the loudspeaker (Dont throw snow in the pool) being publicly humiliated pees me off big time. especially when 90% of activities are closed. god forbid the kids have a bit of fun here, i wont be back

Stayed in December 2022