Dinner, spa service

The room, location

Stayed in August 2025

I had a sport massage that was below average, regarding the price that was disappointing.. The room was very hot at night even with open balcony doors. Breakfast was poor.

Very beautiful and cosy hotel, the personnel was very helpful and kind, everything was clean and perfect

Stayed in August 2025

Well, nothing really that I can think of!

Spacious room. Friendly receptionists who provided crystal clear (useful) guidance and instructions as we arrived. Delicious breakfast (with nice fresh juice options). Beautiful landscapes and spectacular views from the room balcony.

Stayed in August 2025

The outdoor pool was too crowded and we didn't manage to find a single chair to sit on. When I talked to somebody sitting on the lawn, it turned out they were day guests, not hotel guests. I understand that it is a way to generate more income, but it would be better if the pool were only for hotel guests during the high season in the summer.

Super friendly and helpful staff. We had a junior suite with a balcony and it was roomy and well appointed. Even though the weather was hot, the room stayed cool when we closed the windows. The breakfast was excellent too. I would stay there again.

Stayed in August 2025

No A/C, Usualy its not a problem but now days summer is super hot so if you stay at a hot day it is a problem. Some payments suddenly appear at the final check such as payment on summer card, location fee very high, garrage fee for each day and more...

Allmost everything is good: Location, beutiful view, lovely staff large rooms and grate food

Stayed in July 2025

Nothing but the facilities in the hotel have limited timings and also no Air condition and mosquito from the window

Excellent location and picturesque view from the room

Stayed in July 2025

It was hot and there was no A/C

Great staff, beutiful hotel, clean, good service.

Stayed in July 2025

There is no air conditioning in the summer which makes sleeping uncomfortable

Clean, good staff, perfect resturant, great for value

Stayed in June 2025

The indoor pool was too hot, the coffee machine was working too hard for the number of guests.The in-room tea and coffee facilities too basic for the quality of the place. The half board dinner dishes were either excellent or trying too hard and failing. The one trout fillet on rather dry chick pea puree was sad compared chicken supreme on pea risotto. The sweet potato quiche as a starter compared to truffled steak tartare, no. But overall the quality of the ingredients was excellent and the cooking top notch, just the menu failed it.

The exceptional breakfast, the lovely staff, the spacious room, the spa. Blackout curtains. The choice of teas in both the spas and restaurants

Stayed in June 2025

This was one of the best hotels I have stayed in. - friendly staff - best breakfast: good variety between sweet and savoury, good coffee, the posibility for fresh eggs cooked for every guest was really apreciated - very new and modern facilities: spa, sauna, jacuzzi - spacious and quiet rooms with a great view of the mountains - underground parking for an extra fee or outside parking for free - hotel bar and restaurant serving some lunch options was really helpful - not very far from the restaurants and main streets in kaprun, probably a 10 min walk - a bit too far from the gondola station Maiskogelbahn, you cannot walk in ski boots that far but it’s just 3 minutes by car and the bus station is right in front of the hotel

Stayed in March 2025

Communication with certain staff members could be improved.

Food was fantastic and staff were very attentive on the whole but one individual was surly.

Stayed in February 2025

While the stay was great, some details felt like cost-cutting, such as the minimal toiletries and no disposable slippers. No spoons in the room :(

We had a fantastic stay, especially enjoying the modern wellness area with great saunas, a whirlpool, sauna body oils, and salt cups for the steam sauna. The selection of teas added to the relaxing atmosphere. Breakfast was perfect, with a great variety and the option to make fresh juice. We’d definitely come back!

Stayed in February 2025

The rooms are large with a huge corner-sofa-space. The design is modern & stylish. The dinner is a fusion between Alpine & Asian cousin. Dog-friendly hotel. The value for money is excellent for Kaprun.

Stayed in January 2025

Only one note to one staff member at breakfast (on the last day) who was rude and patronising. But the rest were always friendly and nice - always helpful.

Everything. The Hotel is beautiful, modern decor but still cozy and nice. The room was the perfect size, with a great layout, loved the wardrobe and the Spa is perfect after a day in the snow. Nice and relaxing. And the relaxing room to read with a blanket was a delight. We loved every single day and it was a perfect holiday break. The breakfast is amazing, I could have had breakfast for 3 hours. We will for sure stay again.

Stayed in January 2025

Very bad wi-fi signal in the last rooms on the second floor (edge of the building), impossible to watch anything on Netflix etc on your laptop

The accommodation exceeded our expectations! Perfect accommodation if you want to come with your dog - there is special part of hotel where guests can stay with dogs, there are beds and bowls for your dog. Breakfast was amazing - with plenty options, it changes slighlty every day. Very nice and large wellness area, beautiful pool outside. Very calm location with a great view.

Stayed in September 2024

Poor Internet

Amazing, clean, location and view

Stayed in July 2024

I can't say I disliked something, however I have several observations: - all the staff can speak English but they prefer German. 95% of guests were from Germany or Austria (basing on vehicle registration numbers). Therefore they prefer German and it happens that they talk to you in German :) - there is no air conditioning in the rooms, however we spent couple of hot days in Kaprun (30 C degrees or morel) and our room was not getting too hot at all) - instead of shampoo, you get some organic soaps to wash. They are really OK but if you cant live without a shampoo, take your own one :)

We are quite demanding customers and we loved our stay. We had the room no 213. Its windows are facing huge meadows and mountains. There is also a creek which is whispering all the time (not too loud, but calmly). The room has everything a family needs. Separate bedroom for kids (with real door to be closed!), dressing room (wardrobe) where you can unpack all your stuff, toilet separated from bathroom and quite big living room. There's also a balcony. The hotel itself has two swimming pools (interior and exterior one), play room, saunas, adults getaways, relaxing rooms, good restaurant, jacuzzi etc. Water in the exterior pool was a bit cold (August) but it was OK to swim. Breakfast were superb. Staff was very friendly and helpful. And most of all - in second part of August Kaprun was not crowded. At all. No problems with restaurant places, no queues, which was very relaxing.

Stayed in August 2024

Super slow restaurant

Very nice hotel, beautiful outdoor pool & nice SPA area

Stayed in August 2024

The hotel seemed understaffed, e.g. we needed to self-check in and were provided with very few information, facilities were opening later, there was a very long waiting time to be served in the restaurant…

A stylish hotel with great amenities in a beautiful location. The food and the pools/spa are excellent. The room was large and comfortable.

Stayed in August 2024

Everything was great.

Great experience with helpful staff. Great breakfast.

Stayed in August 2024

Check out time 11.00

Mountain view

Stayed in August 2024

Nothing

The view is amazing. Clean suite. Delicious breakfast

Stayed in August 2024

nothing

every thing

Stayed in July 2024

Indoor pool could have been warmer for us in the rainy cold days, the pool outside was in some process, if the pool in important to you check that it’s available in the days you’re there.

Beautiful room with mountain quiet view, breakfast, and comfortable parking.

Stayed in July 2024