Very pretty hotel, sauna and private beach included

Stayed in August 2025

Dust and lack of cleaning. When we entered our room, there was a lot of dust on the floor. In the hotel in general, you can also see dust under the tables and a general mess. It’s a real pity because the hotel is really beautiful. It’s a mystery such a lovely hotel, but it feels like there is almost no staff. I only saw about two people; to be fair, they were awesome, cleaned the room, and helped us. But I think it’s just too much work for too few people. The parking situation is not great too. But we got place every night.

The location is excellent, and the hotel is really beautiful, clearly made with love. The sauna is very good, and the rooms are great too. Overall, the place is amazing except for the dust and mess. Otherwise, I would give it 10/10. Dog friendly!

Stayed in August 2025

We had a balcony with lake view and that was great. Nice and clean hotel with great breakfast. Location is on the opposite site of Sell am See city, so we could see the city lights and water show from our balcony

Stayed in July 2025

Very strange check-in system, and no cleaning of room is done during the stay.

Breakfast was OK, and view from room.

Stayed in July 2025

Closed kitchen/bar during our visit Closed whirpool Non-functional fridge

Nice room with balcony Good breakfast

Stayed in June 2025

There was no air conditioning in the room, and as it's by the water you can't open the windows because of mosquitos, so air conditioning to cool down the super hot room would have been appreciated

The location was beautiful, the private beach was amazing, we spent a lot of time here, and the hotel was very nice. Breakfast was lovely and fresh, and the lady behind reception when we arrived was welcoming and warm.

Stayed in June 2025

Rooms at the back had bad view

Lovely spot by the side of the lake with private beach.

Stayed in June 2025

Kompliziertes Self-Check-In/Out

Modernes Hotel mit guter Lage

Stayed in June 2025

Every thing was very very bad

Nothing every thing was very bad

Stayed in August 2025

The bar was closed, the jacuzzi was out of order, the electric charger for the car was out of order. It was like an off season, but it's august.

Beautiful view, the location is perfect, nice breakfast, gym&sauna was good.

Stayed in August 2025

Parking situation, almost no staff, bar always closed, boring hotel

Breakfast

Stayed in July 2025

The hotel had no reception or staff available to assist with the check-in process, which made the entire experience very frustrating. There was no clear signage or instructions, and many guests were visibly confused and lost at the entrance, unsure of how to access their rooms. To make matters worse, no housekeeping ever showed up, even though we clearly placed the “clean my room” sign on the door. The view from our room was disappointing, as it faced the hillside with no scenic value, despite the impression given when booking. It’s important to note that not all rooms have a lake view, and this was not made clear in advance. If you’re expecting a picturesque lake view, be aware that only select rooms offer that, while others, like ours, look out onto a plain hill or building wall.

Nothing

Stayed in July 2025

The room could use better ventilation — either a fan or air conditioning would help. The check-in process was a bit confusing, and it would be better if someone from the reception was available or if clearer instructions were provided. Also, there was no electric kettle in the room, which would have been useful.

A wonderful hotel in a peaceful location, away from the busy atmosphere of Zell am See. The breakfast was rich and varied, and the view was absolutely stunning. The room itself was beautiful, and the soap and shampoo provided were of high quality — really lovely touches. Big thanks to Brigitte from the restaurant — she was incredibly helpful and kind

Stayed in July 2025

Then we've reached local police in Zell am See, the policemen contacted Hotel's support line again and got the same reply: no options to open the door until the next morning. We had to go to another Hotel in Zell am See with 24h reception and paid 350 EUR for 7 hours of sleep. The next morning I was contacted by Hotel's representative and they advised us to return by 10am. When we arrived at 10am, we found only 2 cleaning ladies in breakfast room, they tried to open the room with their cards but unsuccessfully. I have contacted Hotel's support lines multiple times, they advised to wait until some staff to arrive. By 11am the situation got critical because our dog is eating dietary food and this food was locked in the room, his medical condition does not allow huge gaps between meals. My husband went to police again, I was still waiting for someone to open the door. When I've contacted the Hotel's support again for the 5th time and explained the situation, a lady who spoke to me just navigated me back to lockers, provided me a code and with a master-card I opened the room 13 hours after the first time I had contacted them. I was shocked because this situation could have never happened if they let me ( okay, they don't trust Guests) or the policemen know that the master-card was in the building. On top of it, they denied full refund when we explained that we were leaving immediately. I've contacted booking.com for assistance with full refund and after 1 month got no reply. Horrible experience, I stayed in apartment hotels before, I really advise to property management to replace cards by physical keys at least. I would also appreciate full refund because no one would continue their stay after being locked out for the night.

We had no issues with check-in process when we arrived at 10pm. After we opened the room, we left luggage there and took our dog for a walk before sleep. When we returned, we could not open the door of the room because access card was not working. We've contacted Hotel's support line to find out that there was no option to open this door due to stuff absence, Hotel's representative sounded very amused by this situation and suggested to wait until the next morning. As you can see, there was a physical keyhole and I asked Hotel's support multiple times whether there could be a physical key in the building to open the door, I just could not believe that they don't have some master-key for emergencies. Then I've contacted booking.com support, spent 50 min on phone explaining that we left our luggage including passports and credit cards in the room and we had no place to sleep. Booking.com representative explained that they are only intermediary company and refused to relocate us for that night or to help to find another place with 24h reception where we could sleep. Honestly I always booked at booking.com in order to avoid this kind of situation and never expected that one day I would be left to sleep at reception.

Stayed in June 2025

Overall value for money, the fridge was broken (which we needed), the floor in the bathroom was not that clean I found hair...plus there was no one at the reception during the weekend when we arrived, and no restaurant, but I guess that is manageable when you have a car and can go somewhere to eat.

The location and breakfast were nice. There was small cozy wellness at the hotel as well.

Stayed in July 2025

It would be good to open existing bar.

This is one of the best four stars hotel I have been. The location and the view are just stunning and private beach is just in front of it. Personal was very friendly and helpful. Breakfast was reasonable, but not exceptional. Also, self check-in and out system worked perfectly.

Stayed in June 2025

The hotel in general is a sight to be seen. Everything was perfect and we will definitely visit the hotel in the future again.

Stayed in May 2025

No basic utilities available in room like electric kettle, coffee powder amd sugar etc

All good

Stayed in May 2025

Everything . Please have some human in the hotel.

The hotel actually do not have any staff. Again if you are not in lake facing room then you are going to spoil your vacation as the room not facing the lake faces dump yard and there was a smell of garbage all around the room. We asked to shift the room but there is no staff to listen even at 8 pm. Again the hotel was not having any summer pass or kaprun pass. Do not book this hotel if you are reading it. Very bad experience.

Stayed in May 2025

It’s a first time for me to see such a terrible hotel. It is advertised on Booking.com with good recommendations but none of those match the reality. There’s no reception actually, they ask you to do an “online” check-in, which of course doesn’t work. I received a message in German from the hotel through Booking.com app, telling me to go to a website for a check-in. That didn’t work. Besides, I have been driving all the day and only found this message when already at the hotel. I had to call a phone number of the hotel which is published on Booking. No answer. In the meantime we met some other guests who tried to help us, because the previous day they had the same experience. Nothing works. Finally the hotel called me back after 20 minutes. They told me they will send the message in English instead of German. Not a big help. Finally, I filled out their registration form online, but nothing happened. We met another group of guests who again tried to help. They asked us how long we have been doing the check-in, we said around 30 minutes by now. They said we made a good progress. It took them one hour to get the room key from an automatic locker box, but the room key didn’t work either. After this, I just booked another hotel nearby and now will claim the money back. PS, in other visitors’ comments someone said the hotel is right by the lake, it’s not true, you need to cross a busy road to get to the lake, but then there’s no even place to sit. Parking space is very limited. Absolute disaster.

Nothing.

Stayed in May 2025

The hotel view was amazing and very nice, the rooms were big which is good but the rooms were not cleaned well and their is no management in the hotel it was self service only which was different for a family to manage.

The hotel view was amazing and very nice, the rooms were big which is good but the rooms were not cleaned well and their is no management in the hotel it was self service only which was different for a family to manage.

Stayed in June 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in July 2025