Reviews of Hotel Sailer 4 stars
Adamgasse 8, Innenstadt, 6020 Innsbruck, Austria
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWe have stayed at the Sailer several times. The location is very good, just a block from the Hauptbahnhof and a short walk to the old town. There are good restaurants nearby and a restaurant in the hotel. The breakfast is outstanding with great variety and the personnel are friendly.
The redecorated room is very plain although the new windows are good at keeping out the noise. There was a major construction project going on across the street which began at 7 each morning which was annoying and noisy. The cost for such plain accommodations is too high.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewA beautiful blend of modern smart and traditional decoration with all facilities working perfectly in a perfect location round the corner from the main train station and bus station with a shuttle service to Swarovski.
Nothing
Dear Ken, Thank you very much for your excellent review. We are delighted that you enjoyed the blend of modern comfort and traditional style, our convenient location near the train and bus stations, and the easy access to the Swarovski shuttle. We are only sorry that your stay was too short and hope to welcome you again for a longer visit next time. Best regards, Your Hotel Sailer Team
Dear Ken, Thank you very much for your excellent review. We are delighted that you enjoyed the blend of modern comfort and traditional style, our convenient location near the train and bus stations, and the easy access to the Swarovski shu… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation and the staff
Dear Mohammad, Thank you very much for your excellent review. We are delighted that you appreciated both our convenient location and the friendliness of our staff. It would be a pleasure to welcome you back to Hotel Sailer on your next visit to Innsbruck. Best regards, Your Hotel Sailer Team
Dear Mohammad, Thank you very much for your excellent review. We are delighted that you appreciated both our convenient location and the friendliness of our staff. It would be a pleasure to welcome you back to Hotel Sailer on your next vi… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewClose to the station and nice enough rooms
The glass bathroom made things difficult sometimes cause you couldn’t shower when someone was asleep
Dear Brogan, Thank you very much for your review. We are glad you enjoyed our convenient location near the station and found the rooms pleasant. We understand that the glass bathroom design did not fully meet your needs — these are featured only in our Business rooms. For a future stay, we would be happy to recommend a different room type with a classic bathroom layout that might better suit your preferences. We hope to welcome you again on your next visit to Innsbruck. Best regards, Your Hotel Sailer Team
Dear Brogan, Thank you very much for your review. We are glad you enjoyed our convenient location near the station and found the rooms pleasant. We understand that the glass bathroom design did not fully meet your needs — these are feature… Show more
Reviewed: 22 August 2025 · Stayed in May 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe hotel is situated a few minutes from the train station and within walking distance of the centre of town. At breakfast there was plenty of choices. The air con worked very well.
The bottom of the bed was only about 20 cm from the wall and a sliding door into the bathroom. There was no mirror in the main room. The juice at breakfast was from a machine and very sweet and sickly. We had an evening meal there one night but the service was very slow.
Dear Irene, Thank you for taking the time to share your detailed feedback. We are glad to hear that you appreciated our convenient location, the variety at breakfast, and the air conditioning in your room. At the same time, we are sorry that certain aspects did not fully meet your expectations of the waiting time in our restaurant. Your comments are very valuable, and we will share them with our team to help improve our service. We hope to have the opportunity to welcome you again and provide you with an even better experience in the future. Best regards, Your Hotel Sailer Team
Dear Irene, Thank you for taking the time to share your detailed feedback. We are glad to hear that you appreciated our convenient location, the variety at breakfast, and the air conditioning in your room. At the same time, we are sorry t… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewVery central location, friendly staff, decent size room, quiet.
View out of the window is a parking lot. Traveling alone I got an "upgrade" to a suite which was a 2 room space with a couch in room 2 already converted to a second bed. Felt a bit awkward having space prepared to sleep four, but no actual benefit from the upgrade (second room with the sofa not available). Not a real problem of course.
Dear Guest, thank you for sharing your detailed feedback. We are pleased to read that you enjoyed our central location, the quiet room, and the friendliness of our team. We hope to welcome you again on your next trip to Innsbruck. Best regards Hotel Sailer Team
Dear Guest, thank you for sharing your detailed feedback. We are pleased to read that you enjoyed our central location, the quiet room, and the friendliness of our team. We hope to welcome you again on your next trip to Innsbruck. Best re… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewWalking distance to center, station restaurants
Very expensive
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIn room air conditioning that worked well! Friendly staff. Great location, few minutes walk to old town. Decent sized room. Can and must reserve parking in advance - very useful.
Very few amenities in the room. No tea or coffee. No slippers, just very bare. Not that great value for the price charged. Breakfast choice was limited.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewNice comfortable room
WiFi was inconsistent and very weak. Was not able to download shows for return trip.
Dear Katherine, Thank you for your review and for highlighting the comfort of your room — we’re glad to hear you enjoyed that aspect of your stay. We’re truly sorry that the WiFi connection did not meet your expectations. A reliable internet connection is important and we regret the inconvenience this caused. We will follow up with our technical team to improve the coverage and stability. We hope to welcome you again in the future with an even better experience. Best regards, Your Hotel Sailer Team
Dear Katherine, Thank you for your review and for highlighting the comfort of your room — we’re glad to hear you enjoyed that aspect of your stay. We’re truly sorry that the WiFi connection did not meet your expectations. A reliable interne… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNice staff, good breakfast.
Major construction across the street. As I was there on Sunday, no problem, but the crew was working Monday morning.
Dear Stephen, Thank you very much for your review and positive feedback! Regarding the construction across the street — we understand that weekday activity can affect the experience. To reduce the impact on our guests, we have recently installed 94 new soundproof windows on the street-facing side of the hotel. We hope you still had a pleasant stay overall and would be glad to welcome you again on your next visit to Innsbruck. Best regards, Your Hotel Sailer Team
Dear Stephen, Thank you very much for your review and positive feedback! Regarding the construction across the street — we understand that weekday activity can affect the experience. To reduce the impact on our guests, we have recently inst… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe location, close to the railway station and easy walking distance to town. The restaurant was good, tables need to be booked even for guests but we had no problems booking remotely.
The restaurant food was good and the service was excellent but it was perhaps a bit pricey.
Dear William, Thank you so much for your excellent review and detailed feedback! You’re right — our restaurant can be busy, so reserving a table in advance is always a good idea. We're glad it worked out smoothly for you. Thank you also for your comment regarding pricing — we strive to offer high-quality dishes with regional ingredients, and your feedback helps us stay mindful of value. We’d be happy to welcome you again on your next visit to Innsbruck! Best regards, Your Hotel Sailer Team
Dear William, Thank you so much for your excellent review and detailed feedback! You’re right — our restaurant can be busy, so reserving a table in advance is always a good idea. We're glad it worked out smoothly for you. Thank you also fo… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewbalcony breakfast
Thank you so much for your wonderful review! We’d be happy to welcome you again on your next visit to Innsbruck. Best regards, Your Hotel Sailer Team
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewVery big room, comfortable beds, very good location!
We did not take the breakfast option.
Dear Andreas, Thank you very much for your great review and kind words. We’d be delighted to welcome you back to Innsbruck! Best regards, Your Hotel Sailer Team
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewGood location and straight forward parking. We managed to park outside. Clean and comfortable - and nice for one night. Good breakfast!
We were clearly in a room yet to be renovated and the furniture was quite old. The pictures on the website did not feel particularly reflective We were given a cot that was duct taped together but not really usable. This wasn’t an issue as we had our own but something to bear in mind.
Dear Smith, Thank you for your detailed feedback and great rating! We’re glad you appreciated the convenient location, parking, cleanliness, and breakfast, and that you had a comfortable stay overall. At the same time, we’re sorry to hear that the room did not fully meet your expectations. Some of our rooms have not yet been renovated, and we are continuing our refurbishment process step by step. We also sincerely regret the condition of the cot and will address this issue immediately. Thank you again for your helpful remarks. We hope to welcome you back soon. Best regards, Your Hotel Sailer Team
Dear Smith, Thank you for your detailed feedback and great rating! We’re glad you appreciated the convenient location, parking, cleanliness, and breakfast, and that you had a comfortable stay overall. At the same time, we’re sorry to hear… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewBig room, great having restaurant on site. Excellent staff. Convenient location.
Ramp access for suitcases would be appreciated
Dear Benjamin, Thank you so much for your excellent review and kind words! We’d love to welcome you back on your next trip to Innsbruck! Best regards, Your Hotel Sailer Team
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe combination of classic and contemporary works well. Staff and service throughout the hotel and restaurant were exemplary. Really comfortable beds, and the room smelt wonderful.
Dear Andrew, Thank you very much for your wonderful review and kind words! We’re delighted to hear that you appreciated the blend of classic and contemporary design in our hotel, and we’re especially pleased that our staff and service made such a positive impression. We’d be happy to welcome you back to Innsbruck anytime! Warm regards, Your Hotel Sailer Team
Dear Andrew, Thank you very much for your wonderful review and kind words! We’re delighted to hear that you appreciated the blend of classic and contemporary design in our hotel, and we’re especially pleased that our staff and service made… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewThe location
The price and the very small room
Dear Ben, Thank you for your review! We’re glad to hear that you appreciated our central location and found the pricing fair. At the same time, we're sorry that the room size didn’t fully meet your expectations. For future stays, feel free to contact us directly — we’d be happy to recommend a room category that offers more space. We’d love to welcome you again on your next visit to Innsbruck. Best regards, Your Hotel Sailer Team
Dear Ben, Thank you for your review! We’re glad to hear that you appreciated our central location and found the pricing fair. At the same time, we're sorry that the room size didn’t fully meet your expectations. For future stays, feel fre… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewClean property. Loved the vibe. Shower and beds were amazing!
Only elevator, but wasn’t a huge issue. No AC…but it cooled off at night with the windows open and worked out.
Dear Kim, Thank you so much for your fantastic review and recommendation! We’re delighted that you enjoyed the atmosphere of our hotel, and that the shower, beds, and overall cleanliness met your expectations. It would be a pleasure to welcome you back on your next visit to Innsbruck! Warm regards, Your Hotel Sailer Team
Dear Kim, Thank you so much for your fantastic review and recommendation! We’re delighted that you enjoyed the atmosphere of our hotel, and that the shower, beds, and overall cleanliness met your expectations. It would be a pleasure to w… Show more