The redecorated room is very plain although the new windows are good at keeping out the noise. There was a major construction project going on across the street which began at 7 each morning which was annoying and noisy. The cost for such plain accommodations is too high.

We have stayed at the Sailer several times. The location is very good, just a block from the Hauptbahnhof and a short walk to the old town. There are good restaurants nearby and a restaurant in the hotel. The breakfast is outstanding with great variety and the personnel are friendly.

Stayed in August 2025

Nothing

A beautiful blend of modern smart and traditional decoration with all facilities working perfectly in a perfect location round the corner from the main train station and bus station with a shuttle service to Swarovski.

Stayed in August 2025

Location and the staff

Stayed in August 2025

The glass bathroom made things difficult sometimes cause you couldn’t shower when someone was asleep

Close to the station and nice enough rooms

Stayed in August 2025

The bottom of the bed was only about 20 cm from the wall and a sliding door into the bathroom. There was no mirror in the main room. The juice at breakfast was from a machine and very sweet and sickly. We had an evening meal there one night but the service was very slow.

The hotel is situated a few minutes from the train station and within walking distance of the centre of town. At breakfast there was plenty of choices. The air con worked very well.

Stayed in August 2025

View out of the window is a parking lot. Traveling alone I got an "upgrade" to a suite which was a 2 room space with a couch in room 2 already converted to a second bed. Felt a bit awkward having space prepared to sleep four, but no actual benefit from the upgrade (second room with the sofa not available). Not a real problem of course.

Very central location, friendly staff, decent size room, quiet.

Stayed in July 2025

Very expensive

Walking distance to center, station restaurants

Stayed in August 2025

Very few amenities in the room. No tea or coffee. No slippers, just very bare. Not that great value for the price charged. Breakfast choice was limited.

In room air conditioning that worked well! Friendly staff. Great location, few minutes walk to old town. Decent sized room. Can and must reserve parking in advance - very useful.

Stayed in August 2025

WiFi was inconsistent and very weak. Was not able to download shows for return trip.

Nice comfortable room

Stayed in August 2025

Major construction across the street. As I was there on Sunday, no problem, but the crew was working Monday morning.

Nice staff, good breakfast.

Stayed in August 2025

The restaurant food was good and the service was excellent but it was perhaps a bit pricey.

The location, close to the railway station and easy walking distance to town. The restaurant was good, tables need to be booked even for guests but we had no problems booking remotely.

Stayed in August 2025

balcony breakfast

Stayed in August 2025

We did not take the breakfast option.

Very big room, comfortable beds, very good location!

Stayed in July 2025

We were clearly in a room yet to be renovated and the furniture was quite old. The pictures on the website did not feel particularly reflective We were given a cot that was duct taped together but not really usable. This wasn’t an issue as we had our own but something to bear in mind.

Good location and straight forward parking. We managed to park outside. Clean and comfortable - and nice for one night. Good breakfast!

Stayed in July 2025

Ramp access for suitcases would be appreciated

Big room, great having restaurant on site. Excellent staff. Convenient location.

Stayed in July 2025

The combination of classic and contemporary works well. Staff and service throughout the hotel and restaurant were exemplary. Really comfortable beds, and the room smelt wonderful.

Stayed in July 2025

The price and the very small room

The location

Stayed in June 2025

Only elevator, but wasn’t a huge issue. No AC…but it cooled off at night with the windows open and worked out.

Clean property. Loved the vibe. Shower and beds were amazing!

Stayed in July 2025

Downstairs communal areas had clearly had money spent on them and been renovated recently to a high standard. Hopefully they will get round to the rooms too as they could do with a lift.

Play room near reception is very handy, breakfast was good and the separate bedroom for the kids was perfect for us. Shower was decent too.

Stayed in July 2025

Parts, like the hallways feel outdated

Nice and cosy

Stayed in July 2025

Bed not comfortable No privacy in the bathroom.

Staff

Stayed in July 2025

Beautiful hotel at a fantastic location.

Stayed in July 2025

The scrambled eggs were mostly not available and the boiled eggs hard

Nice historic frontage, good breakfast, very helpful and friendly reception staff and cleaning team.

Stayed in July 2025

This is our third stay at the Sailer over the last 20 years. They have done a marvelous job upgrading the facilities over that time. The rooms are elegant and comfortable. The location is conveniently close to both the Altstadt as well as the train station. We would gladly stay here again if we are fortunate enough to return to Innsbruck.

Stayed in July 2025