Opiniones del Ruby Sofie Hotel Vienna 4 estrellas

Hey Maria, Thank you for your feedback. We're thrilled to hear that our hosts were attentive and made your experience at Ruby Sofie more enjoyable. However, we're sorry to hear that our self check-in wasn't your cup of tea. As part of our Lean Luxury philosophy, we try to make things quicker and simpler with the help of technology, but there’s always a friendly human around to help if need be. Our unique location, above an old ballroom, adds to the character of Ruby Sofie but we understand that it might not be the easiest to spot at first. We're sorry if this caused you any inconvenience. We have put a lot of effort into our high-quality sound insulation, so we're sorry to hear about the noise. Next time you stay, add a note to your booking and we'll do our best to find you a room in a more peaceful part of the hotel. As for the shower and bathroom, it's part of our unique design to maximise space. For more privacy, you can close the shower curtain. We understand this design might not suit everyone's preferences. We hope you'll give us another chance to impress you on your next visit to Vienna. Your Ruby Sofie Team

Hey Maria, Thank you for your feedback. We're thrilled to hear that our hosts were attentive and made your experience at Ruby Sofie more enjoyable. However, we're sorry to hear that our self check-in wasn't your cup of tea. As part of o… Mostrar más

Hey Sunshine, Thanks so much for leaving us your thoughts. We're thrilled to hear that you found our central location and the quiet area around Ruby Sofie to your liking. It's fantastic that you appreciated how well connected we are to transport. We're sorry to hear that the pillow didn't meet your expectations. We know that everyone has different preferences when it comes to comfort, and we do our best to cater to all needs. Your feedback is very important to us, and we'll take it into account. In regards to missing details like a fridge or kettle, as part of our Lean Luxury philosophy, instead of having these in each room, we provide a 24/7 Galley with free, organic tea and coffee. It's a great place to connect with other travellers while enjoying a hot drink. We hope to have the chance to welcome you back to Ruby Sofie for a more comfortable stay. Your Ruby Sofie Team

Hey Sunshine, Thanks so much for leaving us your thoughts. We're thrilled to hear that you found our central location and the quiet area around Ruby Sofie to your liking. It's fantastic that you appreciated how well connected we are to tra… Mostrar más

Hey EDOMAGO, Thanks for sharing your thoughts about your stay at Ruby Sofie. We're happy to hear that you appreciated our facilities - we always aim to create a great experience for our guests. We understand your point about not accepting cash. As we move towards a more digital world, we have chosen to operate cash-free to simplify the payment process and ensure a seamless experience for our guests. We hope you understand our approach and we look forward to welcoming you back in the future. Your Ruby Sofie Team

Hey EDOMAGO, Thanks for sharing your thoughts about your stay at Ruby Sofie. We're happy to hear that you appreciated our facilities - we always aim to create a great experience for our guests. We understand your point about not accepting… Mostrar más

Hey Javier, Thank you for taking the time to share your impressions of your stay at Ruby Sofie. We're thrilled to hear that you found the room spacious and comfortable and that our varied, high-quality breakfast hit the mark for you. Our team always strives to provide efficient and friendly service, so it's great to hear that we were able to enhance your experience. However, we understand that you found our location a bit far for a leisurely stroll. Nevertheless, Ruby Sofie lies in the heart of the city and it's just a short walk from the next underground station. From there, you can reach the historic old town within a few minutes. We're looking forward to the opportunity to welcome you back to Vienna in the future. Your Ruby Sofie Team

Hey Javier, Thank you for taking the time to share your impressions of your stay at Ruby Sofie. We're thrilled to hear that you found the room spacious and comfortable and that our varied, high-quality breakfast hit the mark for you. Our… Mostrar más

Hey Emilia, Thank you for your review. We're delighted to know that you appreciated our central location and enjoyed your room. It's lovely to hear that our delicious breakfast and attentive staff added positives to your stay. However, we regret that the noise from the events held at our hotel disturbed your peace. We understand that after a day of exploring or working, a quiet room to unwind and relax is crucial. We hope that this didn't tarnish your overall experience too much, and we'd love the chance to welcome you back for a hopefully quieter, yet just as enjoyable stay. Your Ruby Sofie Team

Hey Emilia, Thank you for your review. We're delighted to know that you appreciated our central location and enjoyed your room. It's lovely to hear that our delicious breakfast and attentive staff added positives to your stay. However, we… Mostrar más

Hey Pablo Jose, Thanks for your honest feedback. We're pleased to hear that you enjoyed the comfort of our rooms, as well as our central location. Ruby Sofie lies in the heart of the city. It's just a stone's throw away from the next underground station and you can reach the historic old town within a few minutes' walk. However, it sounds like there may have been a misunderstanding during the booking process, as we only had a reservation for two guests in one room. In cases like this, an additional room does need to be booked separately via our website, and always at the current rate available at the time. Moreover, our room rates depend on the type of room you choose, as well as when you stay and how far in advance you book. For instance, at busy times of the year, our prices might be higher than usual – in line with other hotels in Florence. And if you book at the last minute, our cheaper rooms might have all been snapped up already. Thanks to our Lean Luxury philosophy though, our prices will still be lower than other comparable hotels. We're truly sorry if you didn’t feel supported by our hosts - that’s definitely not the kind of vibe we aim to create. We’ll follow up with our team to make sure every guest feels welcomed and looked after, no matter the situation. We hope that despite this hiccup, you were able to enjoy your time in Vienna, and we look forward to the opportunity to welcome you back to Ruby Sofie in the future. Your Ruby Sofie Team

Hey Pablo Jose, Thanks for your honest feedback. We're pleased to hear that you enjoyed the comfort of our rooms, as well as our central location. Ruby Sofie lies in the heart of the city. It's just a stone's throw away from the next unde… Mostrar más

Hey Maria, Thank you so much for taking the time to share your feedback. We're pleased to hear that you appreciated our central location. Indeed, Ruby Sofie is just a stone's throw away from the metro station, making it easy for our guests to explore the city and its beautiful attractions like Stephansplatz and Schorbrunn Palace. We want our breakfast to give our guests the best start to their day, so we make sure there's a mix of healthy options, alongside a few little treats. Everything we serve is high-quality, locally sourced (where possible) and, most importantly, delicious. So it's great to hear that you like it as much as we do. Unfortunately, it's tricky to keep hot food at its best on a buffet and we're not fans of rubbery scrambled egg. Instead, we serve up a healthy continental selection, and plenty of freshly brewed Italian barista coffee. We hope to have the pleasure of welcoming you back to Ruby Sofie in the near future. Your Ruby Sofie Team

Hey Maria, Thank you so much for taking the time to share your feedback. We're pleased to hear that you appreciated our central location. Indeed, Ruby Sofie is just a stone's throw away from the metro station, making it easy for our guest… Mostrar más

Hey Sunshine, thanks for your review. Part of our Lean Luxury philosophy is all about offering friendly, down-to-earth service, so we're delighted to hear that our hosts in Vienna made your trip memorable. We'll be sure to pass on your message to the team at Ruby Sofie. We are very sorry to hear that the shower drain did not work. Our bathrooms are designed in such a way that the door between the toilet and the shower is well-insulated and has a seal that prevents flooding. Unfortunately, it can happen that this is faulty or worn out. Next time, just let our hosts know and they will help you fix the defect. We hope to welcome you again. Your Ruby Sofie Team

Hey Sunshine, thanks for your review. Part of our Lean Luxury philosophy is all about offering friendly, down-to-earth service, so we're delighted to hear that our hosts in Vienna made your trip memorable. We'll be sure to pass on… Mostrar más

Hey Mariana, Thank you for your honest feedback. We're sorry to hear that you didn't like your room and found the bed uncomfortable. For most people, our big, cosy beds are the highlight of their stay. Next time, if there's anything we can do to make your room more comfortable, just ask one of our hosts. The open bathroom and the all-glass rain shower are part of our distinctive Ruby design. They make the room appear larger and allow us to use the available space in the room in the best possible way. However, we understand that this concept may not be for everyone. It’s also a pity that you found our hotel too dark and that we didn’t meet your taste. We designed our hallways using darker colours on the walls and ceiling in contrast to the really bright, clean rooms, providing our guests with a special experience when arriving in their room. We hope you’ll give us another chance to impress you on your next stay. Your Ruby Sofie Team

Hey Mariana, Thank you for your honest feedback. We're sorry to hear that you didn't like your room and found the bed uncomfortable. For most people, our big, cosy beds are the highlight of their stay. Next time, if there's an… Mostrar más