8.1

Opiniones del Ruby Lissi Hotel Vienna 4 estrellas

Fleischmarkt 19 / Laurenzerberg 2, 01. Innere Stadt, 1010 Viena, Austria

  • Anónimo

    Escrito en 2 de septiembre de 2025 · Se alojó en septiembre de 2025

    Comentario auténtico

    La ubicación es lo único bueno de este hotel. El baño lleno de moho negro. El colchón está vencido y se hunde al dormir, malísimo para la eslpalda. Las almohadas son de algodón y también incómodas. Pero lo peor es la mala atención del personal, Que no tienen experiencia (solo jóvenes de 20) y tienen zero interés en atender o ayudar, además de lo antipáticos que son.

    La ubicación es lo único bueno de este hotel. El baño lleno de moho negro. El colchón está vencido y se hunde al dormir, malísimo para la eslpalda. Las almohadas son de algodón y también incómodas. Pero lo peor es la mala atención del personal, Que no tienen experiencia (solo jóvenes de 20) y tienen zero interés en atender o ayudar, además de lo antipáticos que son.

  • Paqui

    Escrito en 1 de septiembre de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
  • Maria

    Escrito en 27 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
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  • Pablo

    Escrito en 25 de agosto de 2025 · Se alojó en agosto de 2025

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  • Anónimo

    Escrito en 21 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    Todo correcto. Había leído comentarios negativos sobre la disposición de ducha, lavabo y wc dentro del cuarto, pero no resulta incómodo, la habitación es lo bastante amplia y no estorban. Están individualizados por mamparas y es todo muy moderno sin estridencias. El desayuno bueno también. Limpieza diaria en contra de lo que han escrito otros clientes.

    Teníamos que salir muy temprano el día de vuelta y no nos dieron opción a prepararnos la noche antes algo de desayuno para llevar, aunque estaba incluido.

    Respuesta del alojamiento:

    Hey Sunshine, Thanks for sharing your experience at Ruby Lissi. We're thrilled to hear that you enjoyed your stay and found our room layout to your liking. Our open bathroom concept is designed to maximise space and create an airy feel, and it's great to hear that it worked well for you. We're also glad that you found the breakfast tasty and the daily cleaning satisfactory. We understand your concern about not being able to take away breakfast due to an early departure. While we always aim to accommodate our guests' needs, we regret that we fell short on this occasion. We'll take your feedback into account as we continue to refine our service. We look forward to welcoming you back to Ruby Lissi in the future. Your Ruby Lissi Team

    Hey Sunshine, Thanks for sharing your experience at Ruby Lissi. We're thrilled to hear that you enjoyed your stay and found our room layout to your liking. Our open bathroom concept is designed to maximise space and create an airy feel, … Mostrar más

    Ruby Lissi Hotel Vienna
    22 de agosto de 2025
  • María

    Escrito en 15 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    La ubicacion. Aunque la habitación no era grande, no le faltaba nada. Es silencioso. El personal muy amable. La habitación tiene muy buena iluminación

    La entrada del hotel es un poco rara. Los asientos que hay pegados a la cama en vez de haber mesitas de noche , no son utiles, y por otra parte al haber muy poco hueco, no se puede limpiar bien. Habia alguna pelusa.

    Respuesta del alojamiento:

    Hey María Luisa, Thank you for sharing your insights from your stay with us. We're thrilled that you enjoyed our central location, the functionality and tranquility of our rooms, as well as the friendly vibe from our team. We also appreciate your positive note on the good lighting in our rooms. However, we understand your comments about the hotel entrance and the bedside seating. Our hotel entrance is indeed a bit unique, being located at Fleischmarkt through a signposted glass door, or alternatively at Laurenzerberg with an elevator to the lobby. Your feedback regarding the cleanliness of the room is highly valuable to us. Please rest assured that we always strive to provide a clean and comfortable environment for our guests. We hope to welcome you back to Ruby Lissi soon. Your Ruby Lissi Team

    Hey María Luisa, Thank you for sharing your insights from your stay with us. We're thrilled that you enjoyed our central location, the functionality and tranquility of our rooms, as well as the friendly vibe from our team. We also apprec… Mostrar más

    Ruby Lissi Hotel Vienna
    18 de agosto de 2025
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  • Eva

    Escrito en 11 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    La ubicación y los detalles del hotel.

    Las almohadas de la cama. El baño era transparente, se veía la ducha desde fuera.

    Respuesta del alojamiento:

    Hey Eva, Thank you so much for your review. We're pleased to hear that you enjoyed our central location and the finer details of the hotel. We love adding unique touches to create a memorable experience for our guests. Nevertheless, we're sorry to hear that the pillows and our open bathroom concept didn't quite meet your expectations. We understand that comfort is subjective and we'll bear your feedback in mind. Our design philosophy aims to maximise space while maintaining a sense of privacy – frosted glass walls allow natural light to enter. Some of our rooms also have curtains that can be drawn – please let us know if you would like curtains in your room when you make your next booking. We'd love to see you again on your next visit to Vienna. Your Ruby Lissi Team

    Hey Eva, Thank you so much for your review. We're pleased to hear that you enjoyed our central location and the finer details of the hotel. We love adding unique touches to create a memorable experience for our guests. Nevertheless, we'r… Mostrar más

    Ruby Lissi Hotel Vienna
    11 de agosto de 2025
  • Alejandro

    Escrito en 9 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    La buena ubicación, a dos pasos del centro con buena conexión del transporte público, con supermercados, restaurantes y bares.

    Respuesta del alojamiento:

    Hey Alejandro, Thank you so much for your feedback - sounds like you had a fantastic stay at Ruby Lissi. We're absolutely delighted to hear that you appreciated our central location. Ruby Lissi truly is nestled right in the heart of Vienna’s historic city centre, making it a breeze to explore not just the major sightseeing hotspots, but also the city’s nightlife scene, local restaurants, bars, business addresses, and even supermarkets. It's all just a stone's throw away. We hope to welcome you back to Ruby Lissi for another great stay soon. Your Ruby Lissi Team

    Hey Alejandro, Thank you so much for your feedback - sounds like you had a fantastic stay at Ruby Lissi. We're absolutely delighted to hear that you appreciated our central location. Ruby Lissi truly is nestled right in the heart of Vienn… Mostrar más

    Ruby Lissi Hotel Vienna
    11 de agosto de 2025
  • Zulema

    Escrito en 7 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
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  • Nerea

    Escrito en 5 de agosto de 2025 · Se alojó en julio de 2025

    Comentario auténtico
  • Mariana

    Escrito en 4 de agosto de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Lo que más me gustó fue que la habitacion era amplia, la cama y almohadas eran muy cómodas

    No me gustó que la habitación no tuviera un baño definido . Tenía un duchero y area de toilette rodeada de vidrio, la cual no tenía nada de privacidad. La pileta estaba en el medio de la habitación, lo cual resultaba medio incómodo. Por otro lado no había frigobar en la habitación con lo cual no se podían tener bebidas frias. tampoco había cafetera ni jarra eléctrica en la habitación, eso lo suplantaban con un area común donde había te y café intantáneo. Creo que un hotel 4 estrellas debería tener si o si un frigobar en la habitación. Tampoco ofrecía los accesorios que siempre se dejan en el baño de un 4 estrellas, como son gorra de baño, y otros accesorios.

    Respuesta del alojamiento:

    Hey Mariana, Thank you for taking the time to share your thoughts. We're really pleased to hear that you found our rooms spacious and our beds comfortable. Our aim is to provide a restful environment, and it's fantastic to know we’ve hit the mark on that front. However, we understand that our open bathroom design might not be to everyone's liking. It's a part of our distinctive Ruby design to maximise space and brightness in the room, and we do provide a curtain for added privacy. We strive to be transparent about our design choices, so we provide numerous photos on booking platforms for our guests to understand what they will be getting. As part of our Lean Luxury philosophy, we've also decided to forgo traditional hotel room features like a minibar or a kettle in every room. Instead, we offer a Galley with complimentary hot drinks, and a 24/7 bar for drinks and snacks. We'd love to see you back at Ruby Lissi for another visit in the future. Your Ruby Lissi Team

    Hey Mariana, Thank you for taking the time to share your thoughts. We're really pleased to hear that you found our rooms spacious and our beds comfortable. Our aim is to provide a restful environment, and it's fantastic to know we’ve hit… Mostrar más

    Ruby Lissi Hotel Vienna
    5 de agosto de 2025
  • Javier

    Escrito en 29 de julio de 2025 · Se alojó en mayo de 2025

    Comentario auténtico
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  • 7.0 Bien
    Ines

    Escrito en 27 de julio de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    Buena ubicación

    Entrada extraña pero bien ubicado

    Respuesta del alojamiento:

    Hey Ines, Thanks for your feedback. We're really pleased to hear that you appreciated our central location. Ruby Lissi is located in the first district, the heart of Vienna’s historic city center. Many of the major sightseeing hotspots, business addresses and the city’s nightlife scene are just a stone's throw away. However, we understand that our entrance might be a bit unusual. Ruby Lissi is located in a former post office building, which still houses a small post office branch. To get to the hotel, you can use the entrance at the well-known Fleischmarkt, which you reach through the signposted glass door. At the end of the small entrance hall the bar welcomes you with open doors - simply follow the good music. Alternatively, you can use the entrance at Laurenzerberg and the elevator takes your directly to the hotel lobby. We signposted everything - you can't miss it. We look forward to welcoming you back to Ruby Lissi for your next visit to Vienna. Your Ruby Lissi Team

    Hey Ines, Thanks for your feedback. We're really pleased to hear that you appreciated our central location. Ruby Lissi is located in the first district, the heart of Vienna’s historic city center. Many of the major sightseeing hotspots, … Mostrar más

    Ruby Lissi Hotel Vienna
    28 de julio de 2025
  • Amparo

    Escrito en 25 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico
  • Paloma

    Escrito en 23 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico
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  • Eva

    Escrito en 6 de julio de 2025 · Se alojó en julio de 2025

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  • Andrés

    Escrito en 4 de julio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Todo muy bien

    No hablaban español

  • Yolanda

    Escrito en 2 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Todo la situación es muy buena la tiene ruido el personal es muy amable y el sitio está limpio

    Que tiene el inodoro con cristal dentro de la habitación

    Respuesta del alojamiento:

    Hey Yolanda, Thank you for taking the time to share your review. We're glad to hear that you appreciated our central location, friendly team, and clean premises. We strive to create a warm, welcoming atmosphere, and it’s wonderful to hear that our efforts resonated with you. We understand your comment about the toilet. The open bathroom and all-glass rain shower are part of our unique Ruby design that maximises room space while ensuring privacy with frosted glass. We've tried to present this feature accurately on all our booking platforms to help guests understand it before their stay. We hope it didn't cause too much inconvenience during your visit. We'd be thrilled to have you back at Ruby Lissi for another stay, and we hope to make it even better than the last. Your Ruby Lissi Team

    Hey Yolanda, Thank you for taking the time to share your review. We're glad to hear that you appreciated our central location, friendly team, and clean premises. We strive to create a warm, welcoming atmosphere, and it’s wonderful to hear … Mostrar más

    Ruby Lissi Hotel Vienna
    3 de julio de 2025
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  • María

    Escrito en 23 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico
  • Juan

    Escrito en 20 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Muy Comodo, limpio,, fácil check in fácil check out. Muy buena Ubicacion

    nada

    Respuesta del alojamiento:

    Hey Juan, Thanks for sharing your thoughts with us. It’s a delight to hear that you had a comfortable stay and found our check-in and check-out process easy. We believe in a seamless, down-to-earth service, so it's great to know that we made your stay smooth and enjoyable. We're also glad to hear that you appreciated our central location. Ruby Lissi is indeed in the heart of Vienna’s historic city centre, with many of the major sightseeing hotspots, business addresses and the city’s nightlife scene just a stone's throw away. We're over the moon to see that there were no cons for you - that's what we aim for. We look forward to welcoming you back to Ruby Lissi in the future for another great stay. Your Ruby Lissi Team

    Hey Juan, Thanks for sharing your thoughts with us. It’s a delight to hear that you had a comfortable stay and found our check-in and check-out process easy. We believe in a seamless, down-to-earth service, so it's great to know that w… Mostrar más

    Ruby Lissi Hotel Vienna
    23 de junio de 2025
  • Antonio

    Escrito en 17 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    La localización, andando se puede ir a muchos lugares de interés y si no te apetece andar a tres minutos tienes el metro. Decir también que tiene un bar muy agradable.

    La señalización del hotel, tiene poca información en el exterior.

    Respuesta del alojamiento:

    Hey Antonio, Thank you for sharing your experiences with us. We're thrilled that you enjoyed our central location and found it convenient for exploring Vienna, both on foot and using the metro. Our aim is to make our guests' stay as easy and enjoyable as possible, and we're delighted to hear that our location contributed to that. We're also glad you found our bar to your liking. It's a great spot for winding down after a long day of sightseeing or just enjoying a leisurely drink. Your feedback about the hotel's external signage is noted. We try to keep our branding subtle and sophisticated, and we hope it didn't cause any inconvenience in finding us. To reach the hotel, just use the Fleischmarkt entrance, marked by a glass door, and follow the hall to the end to find the welcoming bar. Alternatively, take the elevator at Laurenzerberg, and it'll take you directly to the hotel lobby. We hope to welcome you back soon. Your Ruby Lissi Team

    Hey Antonio, Thank you for sharing your experiences with us. We're thrilled that you enjoyed our central location and found it convenient for exploring Vienna, both on foot and using the metro. Our aim is to make our guests' stay as easy… Mostrar más

    Ruby Lissi Hotel Vienna
    18 de junio de 2025
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  • Alberto

    Escrito en 13 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Todo

    Nada

    Respuesta del alojamiento:

    Hey Alberto, Thank you for your succinct yet delightful review. We're thrilled to know that you found all aspects of your stay at Ruby Lissi to your liking. Our team works hard to deliver a down-to-earth service in a beautiful setting, and it's always rewarding to hear when we've hit the mark. We can't wait to welcome you back to Ruby Lissi for another great stay. Your Ruby Lissi Team

    Hey Alberto, Thank you for your succinct yet delightful review. We're thrilled to know that you found all aspects of your stay at Ruby Lissi to your liking. Our team works hard to deliver a down-to-earth service in a beautiful setting, a… Mostrar más

    Ruby Lissi Hotel Vienna
    16 de junio de 2025
  • Rosa

    Escrito en 13 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    limpieza excelente, confort en las cama y ubicación genial

    no me gustó la poca privacidad del baño

    Respuesta del alojamiento:

    Hey Rosa, Thank you for taking the time to share your feedback with us. We're really pleased to hear that you found our Ruby Lissi spotlessly clean, the beds comfortable, and that you appreciated our central location. These are aspects we truly pride ourselves on as we aim to offer a seamless and enjoyable stay for all our guests. We appreciate your comment regarding the bathroom. We understand that our distinctive open bathroom and all-glass rain shower design may not be to everyone's taste. This design element is part of our Lean Luxury philosophy, which focuses on maximising space and functionality while maintaining style and comfort. However, we do have a curtain available that can be used for added privacy in the shower. We truly hope that we can welcome you back to Ruby Lissi in the future. Your Ruby Lissi Team

    Hey Rosa, Thank you for taking the time to share your feedback with us. We're really pleased to hear that you found our Ruby Lissi spotlessly clean, the beds comfortable, and that you appreciated our central location. These are aspects w… Mostrar más

    Ruby Lissi Hotel Vienna
    16 de junio de 2025
  • Vero

    Escrito en 1 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Nada, de hecho nl me.quede e el hotel. Llegamos y la habitacion tenia una.cama.de una plaza para dos personas, el baño no existia, era un cuadrado con una cortina. Espantoso

    No me.gusto nada y me fui a otro hoyel. Las fotos no tienen nada que ver con la.realidad, pedi me.retornaran el pago y se negaron

    Respuesta del alojamiento:

    Hey Vero, Thank you for sharing your thoughts with us. We’re truly sorry to hear that your experience with Ruby Lissi didn’t meet your expectations. Our room design, including the open bathroom concept, is part of our distinctive Ruby style, aimed at creating a bright and spacious feel. We try to showcase this clearly in photos and descriptions on booking platforms to provide a transparent preview of what our guests can expect. That said, we understand that our unique concept isn’t everyone’s cup of tea, and we’re sorry it didn’t align with your preferences. We regret that you decided not to stay with us and hope you had a pleasant time at the alternative hotel. If you ever decide to give us another chance, we'd love the opportunity to provide you with the experience we strive to offer all our guests. Your Ruby Lissi Team

    Hey Vero, Thank you for sharing your thoughts with us. We’re truly sorry to hear that your experience with Ruby Lissi didn’t meet your expectations. Our room design, including the open bathroom concept, is part of our distinctive Ruby… Mostrar más

    Ruby Lissi Hotel Vienna
    2 de junio de 2025
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  • Sanchez

    Escrito en 27 de mayo de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    Me gustó la ubicación y la decoración del lobby

    La limpieza y la lentitud en la atención

    Respuesta del alojamiento:

    Hey Sanchez, Thank you for your feedback. We're happy to hear that you liked our central location and the lobby decor. We've put a lot of thought into creating a unique atmosphere that reflects our Lean Luxury philosophy. We're sorry to hear about your experience with the cleanliness and service. We pride ourselves on our high standards of cleanliness and down-to-earth service, and it sounds like we missed the mark during your stay. We'll be sure to take your feedback onboard as we continue to strive for improvement. We appreciate your understanding and hope to have the chance to welcome you back for a more positive experience in the future. Your Ruby Lissi Team

    Hey Sanchez, Thank you for your feedback. We're happy to hear that you liked our central location and the lobby decor. We've put a lot of thought into creating a unique atmosphere that reflects our Lean Luxury philosophy. We're sorry to h… Mostrar más

    Ruby Lissi Hotel Vienna
    28 de mayo de 2025
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