Reviews of KITZALPEN Pension
Reitlehen 42, 5731 Hollersbach im Pinzgau, Austria
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBooked at short notice after a long day that hadn’t gone as planned, and this hotel turned out to be just perfect – cosy and tastefully done.
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewIt was cozy, clean, comfortable. Great location. Kind staff. Would recommend.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe staff were so helpful we had a wonderful stop over on our way to Salzburg.
Everything was perfect
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewA fantastic last minute booking, we did half board and had a lovely evening meal. All the food was great, the breakfast was amazing. The staff were really welcoming and spoke very good English. The bed was really comfortable and the shower was great.
Nothing
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewIt has potential: the entire house looks like it’s newly renovated, with a very cozy atmosphere. Rooms are comfortable and quiet.
The toilet in the room was not clean upon arrival. It was difficult to communicate with staff, because English language skills are limited, and German is not spoken at all. They are unaware of their legal obligation to issue the Guest Mobility ticket for Salzburg public transport, which they don’t provide even upon request.
Dear Guest, Thank you for your review and for recognizing the cozy atmosphere and comfort of our guesthouse, which was recently fully renovated. We sincerely apologize for the cleanliness issue you experienced upon arrival – this does not meet our usual standards and we have addressed it with our housekeeping team. Regarding communication: it's true that not all of our staff speak English or German fluently. However, we are continuously working to improve this. Our colleague Lily was sick, and I personally , as communication manager, speak fluently English, German, Romanian, Moldovan, Italian and some French. Concerning the Salzburg Guest Mobility Card: we are aware of this service and do provide it. We are sorry if there was any confusion during your stay. We will review our procedures to ensure that all guests receive it upon request. We hope to welcome you again in the future and provide you with a smoother experience. Warm regards, your Kitzalpen Team.
Dear Guest, Thank you for your review and for recognizing the cozy atmosphere and comfort of our guesthouse, which was recently fully renovated. We sincerely apologize for the cleanliness issue you experienced upon arrival – this does not … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewThe breakfast was excellent. We didn't have dinner - it was too expensive for us. The staff was very helpful and friendly.
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewCute pension, friendly staff with good location.
A dressing table needed.
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewRoom, food, place ... Very good place to stay! We can say this was one of the best places in Austria we visited.
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 August 2024 · Stayed in August 2024
Verified reviewThe location is nice, the staff was great, and the accommodation nice, clean and comfy.
I was a bit disappointed with a bufet breakfast, which is not included in the price. For 15 EUR (based on my experience in the area) I expected a bit more variety, hoping for some scrambled eggs and bacon. There was boiled eggs and some sausages instead, so fine!
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewHostess was super welcoming and full of life. We really enjoyed being there. Also had a beautiful dinner and breakfast.
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewThe staff is very pleasant, supportive. Everything was clean and very cozy. Recommend it!
Reviewed: 6 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 April 2024 · Stayed in February 2024
Verified reviewReviewed: 21 February 2024 · Stayed in February 2024
Verified reviewStaff were excellent. Breakfast was good. Relaxed and comfy environment. Location great and overall really good value. Would stay again.
It would be good to know what the evening menu is each night so you know what to pick for lunch Our Room was really small and the shower was very weak but others in our party had good size rooms and the showers were fine Where the hotel was full the dining area was extremely tight to move around. Need different knives for breakfast room as dinner ones are too sharp
Reviewed: 20 February 2024 · Stayed in February 2024
Verified reviewThe hotel was recently renovated and rooms are top notch. The personnel is very welcoming, kind and going great lengths to accommodate the guests. The room was very clean and decent. Enough parking spaces. Fruits were anlways available in the morning and in the evening by request. We really enjoyed comfy bed and renewed room facilities. On the 1st floor fancy table football was available :)
Lunch and dinner was the grand disappointment. We paid the premium for the half board (compared to other options with breakfast only) and were expecting a decent food. The variety of food was greatly limited with healthy options hard to find or non-existent. The usual meal consisted of deep fried or roasted food with plenty of oil applied (cheese- or chicken nuggets from a supermarket). There were days when the primary dish were sausages, for both the breakfast and dinner in the row. Boiled rice was available only once during our 10nights stay. In other days there were fried potatoes or French fries. No veggie in the evening. I must mention however that fresh fruit was always available in the morning and in request in the evening. There was also natural yoghurt in the morning. Another complaint is that the food was very tersely labeled, an issue for someone who is allergens-conscious and doesn’t consume pork. Morning coffee options consisted of espresso and lungo from a machine which was decent enough. However if you are after milky options, such as cappuccino, you were out of luck. There weren’t even hot or warm milk available. Another issue was that the breakfast started at 8am, so catching the first ski-lift (8:30) was not possible. In the beginning we were given a room that didn’t match a room description - very small double bed (130-140 cm) and no table. After arguing we got a good room. The hotel saves money on heating. In the ski boot storage closet it is not warm enough for the boots to dry. Quite cold in the room during the day (the radiators were off).
Dear Guest Summer4you, Thank you for taking the time to share your feedback with us. We are pleased that you have noticed the recently renovated rooms, cleanliness, comfortable beds, and the friendliness of our staff. It is our goal to provide our guests with a pleasant stay and high-quality standards! At the same time, we sincerely regret that your experience with our lunch and dinner did not meet your expectations. We take your comments regarding the limited vegan food options in the evening and food labeling seriously and will pass them on to our kitchen team to make improvements. We apologize for any inconvenience you experienced regarding the breakfast times and initial room allocation - however, we made every effort to find a very good solution for you. Your feedback helps us improve our service quality, and we will ensure that such issues are avoided in the future. Regarding the heating in the ski room and room temperature, we will review the situation to ensure that our facilities meet the comfort needs of our guests. We greatly appreciate your honest feedback and hope you will visit us again in the future, so we can demonstrate that we take your concerns seriously and continuously strive to improve. Best wishes from Austria, your Kitzalpen management team
Dear Guest Summer4you, Thank you for taking the time to share your feedback with us. We are pleased that you have noticed the recently renovated rooms, cleanliness, comfortable beds, and the friendliness of our staff. It is our goal to prov… Show more
Reviewed: 12 February 2024 · Stayed in February 2024
Verified reviewReviewed: 6 January 2024 · Stayed in January 2024
Verified reviewThe staff was friendly and kind. Food was solid, nothing special. The distance to the lifts is a little far, but the pension is located in a quiet neighborhood.
We stayed for NYE and they prepped a nice dinner (buffet) and some bubbly for the guests after dinner at midnight. That was a nice touch. The music however was not fitting at all, as we sat through Après-Ski music during dinner, which regularly was interrupted by ads.
Reviewed: 4 May 2023 · Stayed in February 2023
Verified reviewvery convenient location
Breakfast could have more variety.
Reviewed: 4 March 2023 · Stayed in March 2023
Verified reviewReviewed: 14 February 2023 · Stayed in February 2023
Verified reviewA large room with a view of the mountains, there is an excellent buffet in the morning and in the evening. The hotel team (Lily and Ruby) are lovely people, they recommended me places to travel and gave me the best service, thank you!! I will definitely be back soon