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Reviews of Residence AlpenHeart 3 stars

Böcksteiner Bundesstraße 20, 5640 Bad Gastein, Austria

#25 of 33 hotels in Bad Gastein

Guests' Choice

Review score

Based on 216 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    8.3

  • Facilities

    8.0

  • Staff

    8.7

  • Value for money

    8.5

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 2 September 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony and Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Perfect for short stay. Breakfast exceed expectations.

    Stayed in September 2025

  • Reviewed: 31 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    This time the bathroom was quite small. The toilet was much too close to the sink and would cause a problem for taller or wider people.

    We were there two times and we will probably come back.

    Stayed in July 2025

  • Reviewed: 30 August 2025

    7.0
    Nice hotel at the top of the city
    • Leisure trip
    • Couple
    • Double Room Economy with Balcony
    • Stayed 1 night
    • Submitted via mobile

    It is a steep walk down to the center where most restaurants are located. The breakfast was very limited by the time we got to eat (although well before the breakfast ends).

    Modern, properly equipped room. Bike storage was easy to manage. The receptionist was exceptionally helpful. It is at the top of the city, so it is very convenient for those on the Alpe-Adria bike tour, as most of the difficulty is completed by getting to the hotel, the next day will be very easy. The great spa is at a short walk.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Simple and friendly
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It was for a single-night stay a perfect fit for our needs. Staff was extremely friendly and helpful. Breakfast was ok, so was the room. Perfect for a night or two.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast quality could be improved, but overall there was variety.

    Great value for the price! Not too far from the station, a supermarket is nearby, close to the gondolas that take you up to the mountains as well. Staff was very friendly!

    Stayed in August 2025

  • Reviewed: 4 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room with Balcony
    • Stayed 1 night

    plentiful and excellent breakfast.

    Stayed in July 2025

  • Reviewed: 1 August 2025

    9.0
    Definitely recommend
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Good location for the Alpe Adria cyclists (already at the top of the Bad Gastein, so the most difficult part of the bicycle path is done, with place to store your bycycle), possibility to reserve for extra symbolic price sauna and jacuzzi, European breakfast (cold plates, warm dishes, diary products, fruits, all 👌🏻) afternoon-evening bar next to the reception. Staff at the Reception very nice and friendly. Clean room.

    Stayed in July 2025

  • Reviewed: 31 July 2025

    8.0
    Family accommodation for sports and leisure
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    In our room, the television was mounted in an awkward way - the stand fixed to the wall in a narrow niche between the wall and a cupboard, while the television itself was kind of hanging in the air under an angle which was not good to watch it from the bed, nor the sofa. and was protruding into the room. This is something you could definitely do better.

    The hotel is conveniently located close to the main road, yet it was quiet. We were a family with 4 children and had two rooms and staild one night. The rooms were reasonably sized and clean. Breakfast, standard continental, was good, and gluten-free bread available on request too. I learned that this hotel was actually a Czech one, all instructions and information was also in Czech/English. What surprised me was that in the middle of Austria, I saw almost no German language in the hotel. Parking was plentiful available. Very reasonably priced, yet one has to note that this was end of June/beginning July.

    Stayed in July 2025

  • Reviewed: 13 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Really friendly staff, and it was everything we needed for our short stay!

    Stayed in July 2025

  • Reviewed: 30 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night

    very good breakfast

    Stayed in June 2025

  • Reviewed: 3 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Mountain View
    • Stayed 4 nights

    We liked the friendly staff and great food both for breakfast as well as for dinners. Hotel was not too far from the skiing slopes.

    Stayed in March 2025

  • Reviewed: 10 March 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 5 nights

    walls are paper thin, you can hear all that is going on in the next room or in the coridor.

    Nice breakfest enough for decent meal.

    Stayed in March 2025

  • Reviewed: 21 February 2025

    9.0
    Great place
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Mountain View
    • Stayed 5 nights
    • Submitted via mobile

    Cleaning at room may be better

    Close to ski slope, tasty

    Stayed in February 2025

  • Reviewed: 25 January 2025

    8.0
    Reasonably priced, comfotable, convenient.
    • Leisure trip
    • Group
    • Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Nothing really , exceeded expectations.

    We stayed in a three bedroomed self contained appartment , which, as far as I could make out, was the only one. As it was up in the roof almost, there were a few strange angles but nothing that puts you off what is a very clean, well appointed comfortable appartment . Lovely shower and jacuzzi bath. We had breakfast at the hotel which was included in the price. Buffet type which is typical in the area , food plentiful with a good variety. Ski room with boot heaters and a reasonably priced bar. Evening meal was possible but not taken, we opted to go out into Bad Gastein each night which was about 10-15 minutes walk away. From what I could see , it offered a choice of 3 dinners for a reasonable cost. Ticked a lot of the boxes.

    Stayed in January 2025

  • Reviewed: 21 January 2025

    9.0
    A great place with friendly team and definitely worth a stay when in Bad Gastein.
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Not a complaint, just a suggestion - Front desk times are sufficient BUT only if there is someone there at those advertised times. A few times it was left unmanaged which resulted in having to wait or going back.

    Great location and all that is needed for a comfortable stay. Would certainly go back again.

    Stayed in January 2025

  • Reviewed: 20 January 2025

    7.0
    value for money
    • Leisure trip
    • Family with young children
    • Double Room Economy with Balcony
    • Stayed 6 nights

    Very cold in bathroom, because heater did not work. After notifying the staff it was solved but it took 2 days. WIFI almost without signal in the room.

    Room was clean and quite, very small but enough. Breakfast excellent and dinner good enough. Very tasty but very limited choice (just one meal with meat and one vegetarian meal)

    Stayed in January 2025

  • Reviewed: 8 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room Economy with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast opened only at 8:00. Would be cool if it opened earlier so that you can go to the ski lift at 8:30.

    Food was good and dinner was served fast. The bar also has some good choices.

    Stayed in January 2025

  • Reviewed: 15 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was a bit used, there were missing shelves in the wardrobe, the coffee table was a little dodgy. But thats all fine. The biggest dissapointment was that the breakfast starts at 8 am when the ski lifts go from 8:30. We had to skip breakfast to get on the slopes early.

    The bathroom was beautiful with loads of hot water. Good mattresses. Close to the ski lifts.

    Stayed in December 2024

  • Reviewed: 12 December 2024

    8.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    It was clean and it was center

    Stayed in December 2024

  • Reviewed: 27 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Very nice personel.

    Popular hotel among cyclists which was good and interesting for us.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Very clean hotel and very nice stuff.

    Stayed in September 2024

  • Reviewed: 1 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean and very quiet Nice breakfast

    Stayed in September 2024

  • Reviewed: 1 September 2024

    9.0
    Stunning view, relaxing environment
    • Leisure trip
    • Couple
    • Double Room Economy with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Stunning view from the balcony, I was genuinely impressed. Nice staff, the breakfast was alright - there was a table-room assignment so you had your own table. Some equipment however was outdated and requires maintenance (the pool table for example). All in all, highly recommended especially considering the price.

    Stayed in August 2024

  • Reviewed: 28 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The staff seemed not be very welcoming.

    The hotel was clean

    Stayed in August 2024

Showing 1 – 25

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