Reviews of NH Wien City 4 stars
Mariahilfer Straße 32-34, 07. Neubau, 1070 Vienna, Austria
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation , staff
All good
Dear Mr. Majed, Your appreciative words about our location and staff bring us immense joy. We're delighted that your stay with us was a positive one. We aim to provide an experience that is nothing but excellent. Looking forward to welcoming you back in the future. Best Wishes, Management NH Wien City
Dear Mr. Majed, Your appreciative words about our location and staff bring us immense joy. We're delighted that your stay with us was a positive one. We aim to provide an experience that is nothing but excellent. Looking forward to w… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewpoor and old
poor and old
Dear Naser, It is regrettable to learn that your experience did not meet your expectations. Our team is committed to providing an exceptional stay for all our guests, and it appears we fell short in your instance. Your feedback is invaluable in guiding us to improve. We hope for an opportunity to serve you better in the future. Management NH Wien City
Dear Naser, It is regrettable to learn that your experience did not meet your expectations. Our team is committed to providing an exceptional stay for all our guests, and it appears we fell short in your instance. Your feedback is inva… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe room is spacious and it's close to metro line U3. Receptionists are super friendly.
The fridge in our room does not work and no one actually came to fix it after we reported.
Dear Qianrong, Your generous compliments about our spacious rooms and convenient location are greatly valued. We're thrilled to hear that our receptionists made a positive impression on you. Regarding the inconvenience with the fridge, it is unfortunate that your experience did not align with our commitment to guest comfort. Your feedback is essential to us and will be taken into account. We hope to have the opportunity to serve you better in the future. Management NH Wien City
Dear Qianrong, Your generous compliments about our spacious rooms and convenient location are greatly valued. We're thrilled to hear that our receptionists made a positive impression on you. Regarding the inconvenience with the fridge,… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe rooms are spacious, and clean. The property is spreading between 2 connected buildings, of 6 floors each. There is no view from the rooms - but it is located directly above Neubaugasse U station - superb location.
The rooms furniture and baths are dated and needs renovation. The variety of the breakfast buffet could improve.
Dear Mr. Ofir, It's heartwarming to read your positive comments on our spacious, clean rooms and superb location. Your insights on our furnishings and breakfast variety are duly noted. Rest assured that we are relentlessly working towards enhancing our guests' experiences. Your feedback is valuable to us, as we strive to provide our guests with the best stay possible. Best Regards. Management NH Wien City
Dear Mr. Ofir, It's heartwarming to read your positive comments on our spacious, clean rooms and superb location. Your insights on our furnishings and breakfast variety are duly noted. Rest assured that we are relentlessly working towa… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat people, very helpful. Place is clean. Goor location
Dear Mrs. Rita, Your kind words are greatly appreciated. We are delighted to know that our dedicated team, cleanliness, and location were to your satisfaction. We always aim to provide an enjoyable experience. We hope to have the pleasure of welcoming you back in the near future. Best Regards. Management NH Wien City
Dear Mrs. Rita, Your kind words are greatly appreciated. We are delighted to know that our dedicated team, cleanliness, and location were to your satisfaction. We always aim to provide an enjoyable experience. We hope to have the ple… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewPerfect place excellent neighbourhood with beautiful coffee shops & bars. Metro was right below the hotel. 20 minutes walk from Center if you prefer walking.
Dear Thanos, It's truly heartening to hear such positive feedback about your stay. The convenience of our location is indeed one of the aspects we are proud of, and we're glad that you found it to your liking. Your kind words about the neighbourhood and its coffee shops and bars are much appreciated. We hope you enjoyed your walks to the city center as well. We look forward to welcoming you back in the future for another wonderful experience. Best Regards. Management NH Wien City
Dear Thanos, It's truly heartening to hear such positive feedback about your stay. The convenience of our location is indeed one of the aspects we are proud of, and we're glad that you found it to your liking. Your kind words about the… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewSpacious enough room to accommodate three adults. Air conditioned rooms which was indispensable in the summer heat. Parking garage is right next to the hotel and reasonably priced. Good location, right by a subway/metro station (U3) and in walking distance to the first district.
It is kind of hidden in the back of the Mariahilferstrasse entrance, past shops, with steps up to the reception and also to the room. The better entrance is from Lindenstrasse.
Dear Mr. Josef, It's delightful to hear that you found our rooms spacious and well air-conditioned, especially during the summer heat. We're glad that our location and parking facilities added to the convenience of your stay. We understand that the entrance from Mariahilferstrasse might be a bit hidden and we appreciate your feedback. As you rightly pointed out, the Lindenstrasse entrance can be a more accessible option. Once again, thank you for sharing your experience. We hope to have the pleasure of welcoming you back soon. Management NH Wien City
Dear Mr. Josef, It's delightful to hear that you found our rooms spacious and well air-conditioned, especially during the summer heat. We're glad that our location and parking facilities added to the convenience of your stay. We underst… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThis is my fourth stay at this hotel, and I choose it mainly for its excellent location on Mariahilfer Strasse and the convenience of having air conditioning during Vienna’s hot summer days. The rooms are spacious, clean, and divided into two areas — a living room and a bedroom — which is especially nice when traveling with family. The location is unbeatable, and the breakfast is rich and delicious. The staff are always very helpful. One change this year is that free parking is no longer available; it now costs €22 per night.
Lack of free parking
Dear Nader Ganayem, It's wonderful to hear that you've enjoyed multiple stays with us and find our location, room amenities, and breakfast selection to your liking. We are particularly pleased that you find our staff to be consistently helpful. Regarding your comment on the parking, we understand that changes can be surprising. We would kindly note, that the parking was never free of charges but the price may change of course according higher costs as all over the world. Nevertheless we've done our best to ensure it is consistent with the local area's pricing. We hope to have the pleasure of welcoming you back for a fifth stay in the future. Best Regards. Management NH Wien City
Dear Nader Ganayem, It's wonderful to hear that you've enjoyed multiple stays with us and find our location, room amenities, and breakfast selection to your liking. We are particularly pleased that you find our staff to be consistently h… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat Location - perhaps one of the best place to stay in Vienna. Not more than 20 minutes to the Stephan Dom- the walk could not be more pleasant passing.Very friendly staff. The building is nice and big, it is a bit old, but still well maintained. Perhaps the rooms could be a bit more modern, but they are big and comfortable enough.
Dear Mintcho, It's delightful to hear that you appreciated our prime location and friendly staff. We're pleased that you found our building well-maintained and enjoyed the spaciousness of our rooms. We truly aim to provide a comfortable and pleasant stay for our guests. Your suggestion about modernizing the rooms is well noted. Best Regards. Management NH Wien City
Dear Mintcho, It's delightful to hear that you appreciated our prime location and friendly staff. We're pleased that you found our building well-maintained and enjoyed the spaciousness of our rooms. We truly aim to provide a comfortabl… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewN/A
We are expressing a strong dissatisfaction with the facility, team and asset during our stay. From the entry of the hotel, our child greeted and got excited to meet the team with friendliness. Absolutely neglected, no greetings and staff at the reciption not welcoming and pretending busy at the counter we were the only family at the desk ( Angelina) came across desinteressted, very rude and not cooperative, room not ready at 1pm as we requested for early check in, after a long night and expected empathy for providing a room ASAP, therefor we requested for a call or text once the room is ready which was not attended till 4pm once we returned. Very disappointed from the lack of personal interest of service to people. Once we arrived back at around 4pm to checkin, we saw her eating at the backoffice she stated "I finished my duty and leave now!" and she left without any interest or concern to get things right. The smell across the hotel is old and Moldy which is in the room too. We got the room which was very bad located as expected on pictures on bcom page view over Maria Hilferstr., shower amenities were all empty!! Mattress are very bad, we requested for mattress add on for our child, which was not attended and even shower amenities was never refiled for the enter stay ( shampoo, shower gel, etc.) The curtains, chairs and general furniture are stained scratched and broken, our child got hurt on the flooring which is broken and wood stands out!! Unbelievable condition room Nr 401. The light bulp next to bed is broken too and never got replaced. We booked for 2 adults plus child and daily only 2 towels were provided instead of 3. The sofa bed must be removed, its painful, the worse quality and not possible to use as a bed for children. We requested on day one to meet the general manager Mr Thomas, to address such challenges and service several time, but was never acknowledged also which shows the level of service and bad communication this hotels...
Dear Mohamed, Thank you for taking the time to share your detailed feedback. First of all, please accept my sincere apologies if the interaction at reception was not at the level of courtesy and attentiveness you expected. This is not the standard we strive to uphold and, to be honest, it is also not in line with the regular feedback we receive about the colleague you mentioned. Your experience will be addressed internally to ensure consistency in service. Regarding your arrival, our records show you reached the hotel at 11:30. We sent you an SMS at 14:00 to inform you that your room was ready. As our standard check-in time is 15:00, we unfortunately cannot guarantee earlier access when the hotel is fully booked. With respect to the room view, our hotel does not have any rooms facing the shopping street. If you have a picture indicating otherwise, please feel free to share it with us so we can review this in detail. It may be a mix-up with our second NH hotel in Vienna, which is located directly on Mariahilfer Straße. Our mattresses were renewed just four months ago. I apologize if the bedding for your child was not provided in a timely manner, and I hope our housekeeping colleagues were able to improve this during your stay. Concerning your request to meet me in person, I was informed about your complaint only on the last day of your stay. On Friday I was in the hotel all day, but I did not know your program in Vienna, and on Saturday you departed before I arrived. Naturally, I also needed time to collect all relevant details and check our records before responding. Please do not hesitate to contact me directly. As an apology, I will personally take care of your reservation next time and offer you a special rate for your stay. Kind regards Tomas Mojzis Deputy Director NH Wien City
Dear Mohamed, Thank you for taking the time to share your detailed feedback. First of all, please accept my sincere apologies if the interaction at reception was not at the level of courtesy and attentiveness you expected. This is not t… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewmodern room, easy connection to metro
sofa bed was a bit uncomfortable
Dear Jason, It's delightful to hear that you appreciated the modern decor of our rooms and the convenient proximity to the metro. Our aim is to provide a comfortable and hassle-free stay to all our guests. We regret that the sofa bed didn't meet your expectations. Your comfort is our priority, and we're always striving to improve. We look forward to the opportunity to serve you again and provide a more comfortable experience in the future. Your feedback is invaluable, and we appreciate you sharing your experience. With best regards, Your NH Wien City Team
Dear Jason, It's delightful to hear that you appreciated the modern decor of our rooms and the convenient proximity to the metro. Our aim is to provide a comfortable and hassle-free stay to all our guests. We regret that the sofa bed didn… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewCool hotel, the room (not the standard one) was very spacious, we had a good sleep. No complaints about breakfast. Big plus for a parking.
I don't fancy bathtubs in hotel rooms. They are slippery and uncomfortable, this one was no exception. Also the price was not really good, considering all amenities.
Dear Marek, It is delightful to know you enjoyed your stay at our hotel, particularly finding our rooms spacious and comfortable enough to have a good sleep. We are also pleased that you found the parking facility beneficial. We understand that preferences regarding bathroom amenities may vary from person to person. Your feedback about the bathtub has been noted. On the aspect of pricing, we strive to provide value in line with the quality of our facilities and services. We hope to see you again, offering you an even better experience. With best regards, Your NH Wien City Team
Dear Marek, It is delightful to know you enjoyed your stay at our hotel, particularly finding our rooms spacious and comfortable enough to have a good sleep. We are also pleased that you found the parking facility beneficial. We understan… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified review- Location is good - Rooms are spacious
- Bed mattress is not comfortable - Mini Bar was not working
Dear Omar, Your feedback is valuable to us. It's delightful to know that you found our location convenient and our rooms spacious. These are indeed aspects that we take great pride in. We regret to hear about the issues you faced with the bed mattress and the mini bar. Please be assured that comfort and convenience are paramount to us. Although we are aware that perceptions differ, we do respect your feedback about the gained sleeping comfort and are feeling very sorry for not having been able to provide you the expected service. As well we are very sorry to read that you had to face insufficiencies regarding the mini-bar. Please be kindly informed that we are available 24/7 for you and please do not hesitate to contact us at any time to give us the chance to have a closer look onto the incident and to provide an immediate solution in the best possible way. Once again, thank you for sharing your experience. We hope to have another opportunity to serve you better in the future. With best regards, Your NH Wien City Team
Dear Omar, Your feedback is valuable to us. It's delightful to know that you found our location convenient and our rooms spacious. These are indeed aspects that we take great pride in. We regret to hear about the issues you faced with the… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation is very good! Parking right under the hotel! Subway right under the hotel!
Dear Alin, It's wonderful to hear that our prime location was a highlight of your stay! Providing convenient amenities like ample parking and easy access to public transportation is part of our commitment to making your stay as smooth as possible. We hope to welcome you back soon for another enjoyable experience. With best regards, Your NH Wien City Team
Dear Alin, It's wonderful to hear that our prime location was a highlight of your stay! Providing convenient amenities like ample parking and easy access to public transportation is part of our commitment to making your stay as smooth as p… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe location will always be unbeatable.
Staff "attitude" and courtesy/politeness in communication seems to be a recurring problem at this hotel. My wife had a front office employee hang up the telephone on her when asking her about something related to our room. The state of maintenance in the rooms is deteriorating unfortunately. On most days they will try to not clean the rooms unless you make it a point and insist on it - which is really an unnecessary pressure when you are staying in a HOTEL not an airbnb.
Dear Mr. Karim, Thank you for your honest feedback. We are pleased to hear that you continue to value our central location. At the same time, we sincerely regret the negative impression left by the service and maintenance aspects of your stay. Please rest assured that the level of communication and courtesy you described does not reflect the standards we hold ourselves to. We will investigate this internally and reinforce our expectations with the team. Additionally, your comments regarding the condition of the rooms and housekeeping routines have been shared with the relevant departments for immediate review. We appreciate your loyalty and would be grateful for the chance to regain your trust on a future visit. Kind regards Tomas Mojzis Rooms Division Manager
Dear Mr. Karim, Thank you for your honest feedback. We are pleased to hear that you continue to value our central location. At the same time, we sincerely regret the negative impression left by the service and maintenance aspects of you… Show more