Reviews of Mountain Blast

Dear guest, You called me asking if a room was available — I said yes. You then asked whether I preferred a direct booking or via Booking.com. I told you that for me, direct is easier, but you said you preferred to book through Booking.com. After our call, I waited for the reservation to come through, but after two hours there was still nothing. In the meantime, other guests arrived and asked for a room, and I gave it to them. When I went to close the availability on Booking.com, I saw that you had just made the reservation. I called you immediately to explain what happened and issued a full refund. If you had booked directly or confirmed the Booking.com reservation right after our call, the room would have been yours. Best regards, Daniele

Dear guest, You called me asking if a room was available — I said yes. You then asked whether I preferred a direct booking or via Booking.com. I told you that for me, direct is easier, but you said you preferred to book through Booking.com.… Show more

To clarify for future guests: you booked a last-minute, non-refundable offer, which was also my last available double room. The check-in time is until 22:00, and quiet hours begin at 23:00 — a policy clearly stated in my listing and important in a small guesthouse where I host and manage everything myself. To the guest: Before publishing the review, you made it clear that you would leave a bad review unless I accepted a check-in well beyond the stated limit of 22:00. This behavior qualifies as review blackmail, which violates the terms of both Google's review policy and Austrian civil law. Under Austrian law (§ 1330 ABGB – Schadenersatz wegen Ehrenbeleidigung und Kreditschädigung), any false or reputation-damaging public statement — including online reviews that are made in bad faith, contain factual inaccuracies, or are intended to harm — can be subject to legal consequences, including removal demands and claims for damages. You booked a non-refundable last-minute offer, were informed of the check-in rules, and chose not to arrive. I fulfilled my obligations as a host and had no opportunity to rebook the room. Therefore, your review is not only unjustified but legally questionable in its intent and content. I am asking you to voluntarily remove the review within 7 days. If not, I will be forced to explore legal options for the protection of my reputation and business, including a formal complaint and legal proceedings based on Austrian civil code. I hope we can resolve this amicably without escalating matters further. You requested a check-in after 23:00, but as Booking.com specifies, such requests are optional and not guaranteed by the host and cannot be used as a reason for cancellation if not accepted. Despite this, I still offered to extend check-in until 23:00, but you declined because you were attending an event 60 km away that ended at 22:00 — instead of choosing a room closer and easier to reach. You asked for a refund at 4:00 PM on the day of arrival, when the room was already prepared and held for you. Unfortunately, this was too late for me to offer the room to another guest. The 80 euros you paid went toward time and work already done — not because I am greedy, but because I honored my side of the booking. I always aim to provide a fair and transparent experience. I simply ask guests to respect the house rules and clearly stated check-in times when choosing to book. Best regards, Daniele

To clarify for future guests: you booked a last-minute, non-refundable offer, which was also my last available double room. The check-in time is until 22:00, and quiet hours begin at 23:00 — a policy clearly stated in my listing and importa… Show more

Hello, I would like to clarify a few points. Your booking, made 2 months prior to arrival, indicated 5 adults and 2 children but did not mention a baby. As stated on Booking.com, it is mandatory to enter the correct number and age of all children when making a reservation. If you had entered the baby correctly, my property would not have appeared as an option, as we do not allow children under the age of 4. Additionally, when confirming your booking, you accepted the house rules, which include quiet hours from 11:00 PM to 8:00 AM and the age limit for children. During the two months between booking and your arrival, you never informed me about the baby. Had you done so, you could have canceled for free, and I could have rented the rooms to other guests. Upon your arrival, I explained that I could not accommodate babies due to the nature of the property, as a crying baby during the night could disturb the other guests. I even asked if you could guarantee that the baby would remain quiet during the night, but you understandably could not guarantee this. I then offered an alternative solution, suggesting that two adults with the baby stay in a nearby hotel, allowing you to keep the rest of your booking. However, you refused and demanded a full refund. I understand your disappointment, but the error was on your part. I cannot refund the three rooms in high season due to a misunderstanding of the conditions. Moreover, I note that this is the second negative review you've left for a situation that was entirely due to your oversight. As a result, since you threatened to leave a negative review to obtain a refund, I am forced to take legal action.

Hello, I would like to clarify a few points. Your booking, made 2 months prior to arrival, indicated 5 adults and 2 children but did not mention a baby. As stated on Booking.com, it is mandatory to enter the correct number and age of all ch… Show more