Reviews of Hotel Mercure Graz City 4 stars
Lendplatz 36-37, Lend, 8020 Graz, Austria
Loading
Guests also reviewed these properties:
Benidorm, Spain
Paris, France
Negril, Jamaica
Madrid, Spain
Brauneberg, Germany
Doberdò del Lago, Italy
Chalong , Thailand
Skopje, North Macedonia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewNice and cozy with good location, short distance walk to old town
We had problems with the door card magnetic strip. Each time we got out of the room, it stopped working and we had to go to the reception to reprogrammed.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewKind staff, good location, great breakfast.
Bed was a bit uncomfortable. Room furniture could be a bit more comfy and cosy.
Dear Patrick, Thank you for sharing your feedback with us. We're delighted our team's kindness and breakfast offerings made your stay enjoyable. However, we regret any discomfort caused by the sleeping arrangements. Our rooms feature renovated bathrooms and climate control, though we acknowledge furnishings may vary between room categories. Finally, we're pleased our central location let you explore Graz effortlessly. The Schlossberg clock tower remains just 400m from our doors for future visits. We hope to have the pleasure of welcoming you again. Kind regards, Caroline, Guest Relation Manager
Dear Patrick, Thank you for sharing your feedback with us. We're delighted our team's kindness and breakfast offerings made your stay enjoyable. However, we regret any discomfort caused by the sleeping arrangements. Our rooms fea… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewLocation is excellent. The room is spacious and clean.
Dear Guest, Many thanks for your review. We are delighted that your stay at Mercure Graz City met your expectations. The generous dimensions of your accommodation, combined with our meticulous attention to detail in maintaining pristine standards, contributed to your comfort. Your appreciation of our central position in the heart of Graz brings us particular satisfaction, as we take pride in offering convenient access to the city's attractions. We look forward to welcoming you back. Best wishes, Caroline, Guest Relation Manager
Dear Guest, Many thanks for your review. We are delighted that your stay at Mercure Graz City met your expectations. The generous dimensions of your accommodation, combined with our meticulous attention to detail in maintaining pristine… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified review2nd stay in a mercure, first time in Graz. Check in easy and parking too. Staff were very helpful, the barmaid/kellnerin was amazing. Room was clean, a/c working and easy to use.
Nothing..alles gut
Dear Harrison, Thank you for this high rating. We are delighted that your experience at Mercure Graz City exceeded your expectations. Your compliments about our welcoming team members are truly heartwarming. The seamless registration process, convenient vehicle accommodation and attentive service at our Omega Bar reflect our dedication to guest satisfaction. We are pleased that you found your accommodation spotless and comfortable, with well-functioning climate control. We hope to be able to welcome you back in the future. Best regards, Caroline, Guest Relation Manager
Dear Harrison, Thank you for this high rating. We are delighted that your experience at Mercure Graz City exceeded your expectations. Your compliments about our welcoming team members are truly heartwarming. The seamless registration … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewA decent hotel — nothing fancy, but it does the job. The place is a bit dated and clearly past its prime, but to be fair, it doesn’t try to present itself as a luxury option. I’d say it’s more of a budget-friendly, practical choice. The biggest advantage is definitely the location – very central and convenient. Another plus is the parking: as mentioned on the website, there’s a multi-storey parking facility nearby with plenty of available spaces. It’s not owned by the hotel, but it’s right next to it and seems reliable. When it comes to pricing, it’s hard to judge – I’m not fully familiar with hotel prices in this area of Austria. That said, considering the standard of the hotel, it might feel just slightly overpriced. Still, it may simply reflect the local market. Overall, a reasonable option if you're looking for a place to sleep in a good location and don't need anything too fancy.
Price - I could have been lower.
Dear Marcin, Thank you for taking the time to share your experience with us. We appreciate your recognition of our establishment as a reliable accommodation option that meets essential travel needs. Your comments about the parking arrangements are valuable, as many guests find the adjacent multi-story facility both secure and practical. However, we regret that our pricing did not align with your expectations. Our rates reflect the quality of service and amenities we provide, along with our position in the local hospitality market. Finally, we are delighted that you found our central position advantageous. Our proximity to Graz's main attractions makes us an excellent base for exploring this beautiful city. Thank you again. We look forward to welcoming you back soon. Kind regards, Caroline, Guest Relation Manager
Dear Marcin, Thank you for taking the time to share your experience with us. We appreciate your recognition of our establishment as a reliable accommodation option that meets essential travel needs. Your comments about the parking arrang… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewAverage hotel with good location to explore the city
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe hotel is easy to access, and walking distance from the center. It was very clean, spacious room, well equipped. Some staff members were nice and helpful. Dogs are welcome at no extra fee. Parking on site at an extra fee. There is a bar and restaurant in the hotel although we did no try it. Reception is open 24/7.
The bed was uncomfortable, and the pillows very soft. Some staff members were not so helpful and a bit rude. The location is close to the center but not very clean and the general area is not the most recommendable. The parking was quite expensive.
Dear Marie, Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted that you found our establishment met many of your requirements. The spaciousness of our accommodations and their complete range of amenities contributed to making your stay comfortable. Our team members demonstrated their dedication to service, and we appreciate your recognition of their efforts. However, we regret that some aspects of your stay did not meet your expectations. We sincerely apologize for any discomfort experienced with the bedding. Our front desk team remains available around the clock to address such situations promptly and ensure guest comfort. Nonetheless, we are pleased you were able to take advantage of our prime position in Graz. The convenient access to the city center, combined with our pet-friendly policy and extensive facilities, including our bar and restaurant, makes us an excellent choice for travelers. The 24-hour reception ensures continuous support for all our guests. We would be honored to welcome you back for another stay. Best regards, Caroline, Guest Relation Manager
Dear Marie, Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted that you found our establishment met many of your requirements. The spaciousness of our accommodations and their complete … Show more
Reviewed: 5 July 2025 · Stayed in May 2025
Verified reviewIt was ok. Good location bed was ok showers bathroom is clean. We got slippers.
No fridge
Dear Batuhan, Thank you for taking the time to share your experience with us. We are delighted that your accommodations met your needs, with particular appreciation for the sleeping arrangements and the pristine state of the washroom facilities. The provision of complimentary footwear adds to the comfort we aim to provide for all guests. That said, we apologize for any inconvenience regarding the absence of a refrigeration unit in your room. Finally, we are pleased that you valued our central position in Graz, offering convenient access to numerous attractions. We look forward to welcoming you back for another pleasant stay. Best regards, Caroline, Guest Relation Manager
Dear Batuhan, Thank you for taking the time to share your experience with us. We are delighted that your accommodations met your needs, with particular appreciation for the sleeping arrangements and the pristine state of the washroom faci… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewGreat location, close to the center and tourist attractions. Comfortable room, nice service, and delicious breakfasts. We will gladly stay here during our next visit to Graz :)
Dear Magdalena, We sincerely appreciate your wonderful feedback about your stay at Mercure Graz City. We are delighted that you had such a memorable experience with us. Our prime positioning in the historic district allows guests to effortlessly explore the city's attractions. The thoughtfully appointed accommodations reflect our dedication to guest comfort, while our dedicated team strives to provide exceptional hospitality. It brings us joy to know that you savored our extensive breakfast selection, which we carefully prepare each morning to start our guests' day on a perfect note. We eagerly await the opportunity to welcome you back on your next visit to Graz. Best wishes, Caroline, Guest Relation Manager
Dear Magdalena, We sincerely appreciate your wonderful feedback about your stay at Mercure Graz City. We are delighted that you had such a memorable experience with us. Our prime positioning in the historic district allows guests to effor… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewExcellent location to explore the city centre Quiet location with many eateries nearby Big room Newly renovated bathroom Carpark has direct access to the hotel
The hotel should have told us that the entrance to the car park would be blocked by the Grazathon event on the day of our check-in. We couldn't access the car park when we arrived. Luckily, we found street parking not too far away.
Dear Angie, Thank you for taking the time to share your comments. We are delighted that your experience with us was so positive. The spaciousness of your accommodation paired with the newly updated bathroom facilities contributed to a comfortable stay. Our establishment takes pride in maintaining contemporary amenities for our valued guests. However, we sincerely apologize for the unexpected access limitations to our parking facility during the Grazathon event. We acknowledge this caused an inconvenience upon your arrival. Finally, we are pleased that you found our central position advantageous, with the tranquil surroundings and numerous dining establishments enhancing your stay. The direct access from the parking facility to our premises is indeed one of the thoughtful features we offer for guest convenience. We do hope to welcome you back in the future. All the best. Caroline, Guest Relation Manager
Dear Angie, Thank you for taking the time to share your comments. We are delighted that your experience with us was so positive. The spaciousness of your accommodation paired with the newly updated bathroom facilities contributed to a com… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewvery good hotel, all clean, good bathroom, 5min walk to the mur island (old city).
Dear Andreea, Many thanks for sharing your review. We are delighted that your experience with us was exceptional. The pristine maintenance of our premises and the recently renovated bathrooms have evidently enhanced your comfort during your stay. Our prime position, merely a short stroll from the historic Mur Island, allows our guests to effortlessly explore the captivating attractions of Graz. We look forward to welcoming you back. Best regards, Caroline, Guest Relation Manager
Dear Andreea, Many thanks for sharing your review. We are delighted that your experience with us was exceptional. The pristine maintenance of our premises and the recently renovated bathrooms have evidently enhanced your comfort during yo… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewEasy check in and check out. Close to old town. Has a underground parking. Dogs are welcome! Thank you for our stay:)
Dear Guest, Thank you for taking the time to share your feedback. Your kind words fill us with joy. We are delighted that you valued our streamlined arrival and departure procedures, secure underground facility for vehicles and welcoming atmosphere for your four-legged companion. The prime position of our establishment near the historic district enhances the convenience of your stay, allowing easy access to the numerous attractions Graz has to offer. We would be honored to welcome you back for another pleasant stay. Best regards, Caroline, Guest Relation Manager
Dear Guest, Thank you for taking the time to share your feedback. Your kind words fill us with joy. We are delighted that you valued our streamlined arrival and departure procedures, secure underground facility for vehicles and welcoming … Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewThe standard bedroom we had was spacious. Breakfast was excellent. A lot of choices and plenty of seating. It was an easy 10 minutes walk from Graz main train station. Supermarket is just next door from the hotel. Plenty of eating places close by. There’s also a farmer’s market each morning. Only 2 minutes walk from the hotel.
Dear Fraser, We truly appreciate your wonderful feedback about your stay at Mercure Graz City. We are delighted that your experience with us was so enjoyable. We are thrilled that you found our accommodations spacious and comfortable, perfectly complemented by our extensive breakfast selection and ample dining area. The convenient proximity to various amenities, including the central railway terminal, local supermarket, dining establishments and the charming morning farmers' market, adds significant value to our guests' experience. We look forward to welcoming you back for another pleasant stay. Best wishes, Caroline, Guest Relation Manager
Dear Fraser, We truly appreciate your wonderful feedback about your stay at Mercure Graz City. We are delighted that your experience with us was so enjoyable. We are thrilled that you found our accommodations spacious and comfortable, per… Show more
Reviewed: 22 May 2025 · Stayed in April 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified review