Reviews of Ludwighaus
121 Marktstraße, 5741 Neukirchen am Großvenediger, Austria
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewThere is a Night disco club in the basement of the hotel.
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewClean, Quiet town, not too far from Zell/Kitzsteinhorn Glacier, no issues.
weather on first night ;-( lol. rain.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat location Fair room space
Receptionist wasn't curious Checkout at 9 and checkin at 17, really?? Poor beds
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewI was initially a bit hesitant after checking the rating of 6.9, but man does it overdeliver. I would definitely say this is should be rated 8. The hotel is situated in the center of the valley - you can see such nice views from the room. It is just awesome. And the staff is so nice. They welcome you nicely. The hotel has a common room where you can cook, eat and chill. Plus the host offers a bunch of stuff on the house. Totally recommended!!
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewSpacious for a family of 5
Checkout time is early, 09.00
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe bed was comfortable and the area was nice with a lot of restaurants. The hostess tried to speak English because our German is not that great which was nice.
First of all, we messaged the property that we would arrive between 19 till 20 o’ clock, which was approved. However upon arriving we received a meesage that the receptionist had left at 19 and just left the keys in our room with the door unlocked. We met another family who did not even get a message about which room they had, luckily we got a message for our room. The bathroom had an extremely low sink with now place in the shower for your toiletries and the shower hose had an extremely hard water pressure which felt like a pressure washer on your skin. When we went out to eat at 20.30 we arrived again at the property at 21.30 and the front door was locked, we thought the door had closed and we could not get in. However we apparently had another key to unlock the front door which we did not know about because we had to check in ourselves and had no idea of that information.
Thank you for your feedback. We're glad to hear that you found the bed comfortable and the area beautiful with many restaurants. We also appreciate you acknowledging the hostess's effort to speak English when your German wasn't as strong. However, we are truly sorry to learn about the difficulties you experienced during your arrival and stay. We sincerely apologize for the miscommunication regarding the reception desk hours and the unattended check-in process. It is regrettable that you and the other family faced such confusion, and we understand how frustrating this must have been, especially after a long journey. We also apologize for the issues with the bathroom amenities, including the low sink, the lack of space for toiletries in the shower, and the uncomfortably high water pressure. We will certainly look into these points to improve our guest experience. Regarding the locked main entrance, we are sorry that you were not informed about the additional key for the main door. This is crucial information that should have been communicated clearly during your self-check-in, and we take full responsibility for this oversight. While we are committed to providing a positive experience for all our guests, we kindly urge all guests to communicate any issues or concerns to our reception team immediately during their stay. This allows us the opportunity to address and rectify problems promptly, ensuring your comfort and satisfaction. Unfortunately, we did not receive any communication from you at the reception regarding these specific issues during your time with us. Your feedback is invaluable to us, and we will use it to review and improve our check-in procedures and guest information to prevent similar situations in the future.
Thank you for your feedback. We're glad to hear that you found the bed comfortable and the area beautiful with many restaurants. We also appreciate you acknowledging the hostess's effort to speak English when your German wasn't … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLocation and the price
Reception conception. Check in ours are until 8 p.m. however at 7:15 there were no-one at the reception. We had a prepaid reservation and no key to the room. It was complicated to contact the reception because they did not answer the phone. Finally, with the help of other guests, we finally contacted the reception, and they said that the room is ready and which room and it is open. I guess that just forgot to send me a message with that info like that did with other guests. So it was quite stressed half an hour keeping in mind that we wanted to have dinner after a long day. However, the receptionist, as we finally saw, was very kind. Suggest to rethink the reception concept because it sometimes gets frustrating.
Dear Guest, We're sorry to hear you felt frustrated during your check-in experience. We understand how important a smooth arrival is, especially after a long journey, and we apologize for any inconvenience this caused. We'd like to clarify the situation from our perspective. Our receptionist works alone in the building, and just before your arrival, they briefly stepped away from the desk. We're sure you've also experienced situations where you're on another call or have an immediate task to attend to, making it impossible to answer an incoming call right away. As soon as our receptionist noticed your call, they immediately returned and were available to check you in within three minutes. It's important for us to mention that we were fully prepared for your arrival. Had our receptionist not been able to return immediately – for example, if their dinner pickup had taken longer than expected – we had already placed your room key by the door so you could access your room without delay or waiting. We use this method for other guests too, ensuring a seamless entry within our designated check-in time, which is until 8 PM. We're glad that despite the initial issue, you ultimately had a positive impression of our receptionist's kindness. We're continuously working to make our guests' experience as smooth as possible, and we appreciate your feedback, which helps us improve our services. We hope you still enjoyed your stay with us, and we look forward to welcoming you back in the future!
Dear Guest, We're sorry to hear you felt frustrated during your check-in experience. We understand how important a smooth arrival is, especially after a long journey, and we apologize for any inconvenience this caused. We'd like t… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewIt is very well located, the staff was very friendly and helpful and parking was easy.
I read the reviews of people telling that the sound from the night club downstairs was horrible, and I thought how bad can it be?? Well, it's bad. Very bad. Sleep is not an option and the night club customers were shouting outside very loudly and fighting(no, not only arguing - fists were thrown away), so pick carefully your accomodation. Rooms are pretty small and the bathrooms really tiny, but that was implied, so nothing to complain here but it's worth mentioning. It wasn't dirty at all, like others complained.
Dear Nicolare Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff friendly and helpful, and that you appreciated our location and parking facilities. We sincerely apologize for the discomfort caused by the noise from the nightclub. We understand how disruptive this can be, and we regret that you were unable to get a good night's sleep. We are actively looking into solutions to mitigate the noise levels and improve our guests' experience. Regarding the size of our rooms and bathrooms, we acknowledge that they are compact, as mentioned in our descriptions. We appreciate your understanding in this matter. We are glad to hear that you found the cleanliness of the room satisfactory. We value your feedback and will use it to make necessary improvements. We hope to have the opportunity to welcome you back in the future 1 and provide you with a more comfortable stay.
Dear Nicolare Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff friendly and helpful, and that you appreciated our location and parking facilities. We sincerely apologize for the discomf… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewLocation is great, there's E-liner (ski bus) stop in front of the house.
Night Club in the house is noisy and somebody can have troubles to sleep with that noise. In some rooms it can be very loud. Apartment was more or less ok.
Dear Lukas Thank you for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you appreciated our excellent location and the convenience of the ski bus stop right in front of our property. We sincerely apologize for the inconvenience caused by the noise from our nightclub. We understand that this affected your sleep quality, and we regret that you did not bring this to our attention during your stay, as we would have been happy to offer you a quieter room. We continuously strive to improve our guests' comfort, and your feedback is invaluable in this process. We are pleased to hear that you found your apartment to be generally satisfactory. We take your comments about cleanliness, facilities, and comfort seriously, and we will use them to enhance our services.
Dear Lukas Thank you for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you appreciated our excellent location and the convenience of the ski bus stop right in front of our property. We si… Show more
Reviewed: 20 September 2024 · Stayed in August 2024
Verified reviewEverything
Nothing
"Thank you so much for your wonderful review! We are thrilled to hear that you had such an amazing stay with us. It was our pleasure to accommodate you and prepare your rooms early, especially after your long journey. We hope to welcome you back again soon!"
"Thank you so much for your wonderful review! We are thrilled to hear that you had such an amazing stay with us. It was our pleasure to accommodate you and prepare your rooms early, especially after your long journey. We hope to welcom… Show more
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewLocation
The bed was not comfortable.No proper ventilation.There is a pub downstairs.We could not sleep whole night as it was too noisy.
Dear Venu, Thank you for taking the time to provide us with your feedback. We are very sorry to hear that your stay did not meet your expectations. We are glad that you were satisfied with the location and the staff. However, we apologize for the issues with cleanliness, services, and value for money. We are especially sorry that you were unable to rest due to the noise. Your feedback is very important to us, and we assure you that we take all comments seriously. We hope that we will have the opportunity to improve your impression in the future. Sincerely, Ludwighaus
Dear Venu, Thank you for taking the time to provide us with your feedback. We are very sorry to hear that your stay did not meet your expectations. We are glad that you were satisfied with the location and the staff. However, we apologize… Show more
Reviewed: 14 August 2024 · Stayed in August 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewReviewed: 11 September 2023 · Stayed in August 2023
Verified reviewReviewed: 5 September 2023 · Stayed in August 2023
Verified reviewOnly location.
No lift. It was not a cosy and very dark environment. and I could not sleep well because of the outside noise.
Reviewed: 24 August 2023 · Stayed in August 2023
Verified reviewWe have spent two night in the hotel. Romms have everything you need, including private bathroom. Everyone from the hotel was nice and friendly, we even met someone speaking Polish! :) There is a kitchen you can use and terrace with the view where you can spend your evenings. Also, during weekend you can play darts in the bar in the same building. Highly recommended!
Reviewed: 23 August 2023 · Stayed in August 2023
Verified reviewWe got 4 single beds, which we liked. We had a balcony with nice view. There is enough parking space.
The room was a bit small and we got only one towel per person. Some trouble with the given room, but the staff solved this quickly.
Reviewed: 20 August 2023 · Stayed in August 2023
Verified reviewReviewed: 19 August 2023 · Stayed in August 2023
Verified reviewReviewed: 18 August 2023 · Stayed in August 2023
Verified reviewGreat location in the center of the village with free parking right in front of the house. Beautiful view from the terrace. Spacious rooms. Super helpful staff All in all a very fair price and very convenient for a short stay on a biking or hiking trip. We were happy to come back