Reviews of Kempinski Hotel Das Tirol 5 stars
Kitzbüheler Straße 48, 6373 Jochberg, Austria
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewPerfect location and excellent service
One of the shop in the hotel was closed and had fabulous shoes
Dear Ludka, thank you very much for your wonderful feedback. We are delighted that you enjoyed our perfect location and the excellent service provided by our team. We regret that one of the shops in the hotel was closed during your stay. Please rest assured that we will take your comment into consideration. We look forward to welcoming you back soon for another relaxing stay in the mountains. Kind regards from Jochberg-Kitzbühel, Axel Bethke General Manager
Dear Ludka, thank you very much for your wonderful feedback. We are delighted that you enjoyed our perfect location and the excellent service provided by our team. We regret that one of the shops in the hotel was closed during your sta… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect. At check in, we were offered a welcome drink and a small gift for the baby, chocolates in the room. Parking was free. The room is big and confortable. They even put a crib, bottle warmer, diaper trash and some baby products, amazing!! The breakfast and dinner are excellent, gourmet level. We visited the kids play room with lots of toys. The salt water pool was heated and had amazing views. We will come back.
The bathroom doors are glass with curtains.
Dear Eric, thank you so much for your wonderful review and perfect score in all categories. We are delighted to hear that you and your family enjoyed your stay with us - from the welcome gifts and baby products to the spacious room, children's playroom and heated saltwater pool. It also means a lot to us that you enjoyed our gourmet breakfast and dinner. We have read your feedback on the bathroom doors carefully and will take it into account in our further considerations. It was a great pleasure to welcome you as our guests and we look forward to welcoming you and your family again soon. Kindest regards Axel Bethke General Manager
Dear Eric, thank you so much for your wonderful review and perfect score in all categories. We are delighted to hear that you and your family enjoyed your stay with us - from the welcome gifts and baby products to the spacious room, childr… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewI have spent one night with my family at this hotel and enjoyed excellent service and a wonderful environment. The breakfast was outstanding, with an impressive variety of options!
Dear Dina Berg, thank you very much for your wonderful review. We are delighted to hear that you and your family enjoyed your stay with us, appreciated our service, and felt comfortable in our environment. We are especially pleased that you found our breakfast selection to be outstanding. It would be our pleasure to welcome you and your family back again soon. Warmest regards Axel Bethke General Manager
Dear Dina Berg, thank you very much for your wonderful review. We are delighted to hear that you and your family enjoyed your stay with us, appreciated our service, and felt comfortable in our environment. We are especially pleased that yo… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewSwimming pool, cigar lounge, restaurant
Non
Dear Saeed, Thank you for taking the time to share your positive impressions with us. We are very pleased that you enjoyed our swimming pool, the Cigar Lounge and our restaurant and that you found your stay comfortable. We look forward to welcoming you again in the future. Warmest regards Axel Bethke General Manager
Dear Saeed, Thank you for taking the time to share your positive impressions with us. We are very pleased that you enjoyed our swimming pool, the Cigar Lounge and our restaurant and that you found your stay comfortable. We look forward t… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe whole experience was just perfect. It was a summer break, so the hotel was quiet nice, the greenery around it was fascinated and the hospitality of the team was much more then expectation. Thank you for the full team of Kempinski Das Tirol starting from the reception to the cleaning room team up to the manager. We felt that the hotel was our home. Until next time.
Nothing
Dear Mr. Rabih, thank you very much for your wonderful feedback and the full 10 out of 10 points! We are delighted to hear that you enjoyed your stay with us to the full and that our team - from reception to housekeeping - exceeded your expectations. It is especially nice to read that you felt at home with us - that is exactly our goal! Your praise is a great motivation for the whole team. We hope to welcome you again soon at the Kempinski Hotel Das Tirol. With best regards from the Alps Axel Bethke General Manager
Dear Mr. Rabih, thank you very much for your wonderful feedback and the full 10 out of 10 points! We are delighted to hear that you enjoyed your stay with us to the full and that our team - from reception to housekeeping - exceeded your ex… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe Best in Tirol , Clean ,Staff , Modern
Dear Khalifa, thank you very much for your outstanding review. We are truly delighted to read that you consider our property “The Best in Tirol” and that you appreciated the cleanliness, the modern facilities, and especially the dedication of our staff. Your kind words are a great motivation for our entire team and confirm that we are on the right path. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. Warmest regards Axel Bethke General Manager
Dear Khalifa, thank you very much for your outstanding review. We are truly delighted to read that you consider our property “The Best in Tirol” and that you appreciated the cleanliness, the modern facilities, and especially the dedicatio… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewAll
Master room have not key . Also the cooker wasn’t connected no plug available.
Dear Mr. Hamad, thank you very much for your stay and for sharing your feedback with us. We are pleased to hear that you were satisfied with your overall experience. We regret the inconvenience regarding the missing key for the master room and the unavailable plug for the cooker. Please be assured that these issues have been reported to our technical team and will be addressed promptly. We greatly appreciate your input, as it helps us continuously improve our service. We look forward to welcoming you again in the future. Best regards, Axel Bethke General Manager
Dear Mr. Hamad, thank you very much for your stay and for sharing your feedback with us. We are pleased to hear that you were satisfied with your overall experience. We regret the inconvenience regarding the missing key for the master roo… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewThe hotel is beautiful, with a stunning view and a lovely property. The pool was great, and the sauna was excellent. Breakfast was very delicious.
1. The staff could be a bit more welcoming. When we checked in, the front desk manager didn’t offer us a welcome drink, even though we saw it being offered to other guests — that didn’t feel nice. The only friendly person was the parking attendant who greeted us warmly. 2. The wooden floor on the balcony hasn’t been treated in a long time — it’s full of splinters. My two-year-old child, being very active, ended up with splinters in both his hands and feet. This resulted in sores and wounds. Since this is a family-friendly hotel, the wooden surfaces should be coated with protective varnish. I had previously read in reviews that guests often slipped near the pool, and I noticed that the hotel has now installed a great rubber mat there — well done! I kindly ask the hotel to also pay attention to the wooden flooring on the balconies to prevent similar issues with splinters.
Dear Family Saltanat! Thank you very much for your detailed feedback and for taking the time to provide it. We are delighted to hear that you enjoyed our hotel, the beautiful view, the pool and sauna area, and our breakfast. We sincerely apologize for the inconvenience during check-in and especially for the condition of the wooden floor. We deeply regret that your child was injured and we are extremely sorry that this happened during your stay. Please be assured that we take your comments very seriously. We will immediately inspect the wooden surfaces and take appropriate measures to repair them in order to ensure the safety of our guests at all times. We greatly appreciate your positive feedback on the rubber mats by the pool. Warmest regards Axel Bethke
Dear Family Saltanat! Thank you very much for your detailed feedback and for taking the time to provide it. We are delighted to hear that you enjoyed our hotel, the beautiful view, the pool and sauna area, and our breakfast. We sincerely … Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe best hotel in Tyrol, Austria
Parking at the Front was with fees, and this wasn't mentioned before
Dear Bandar, Thank you so much for your truly kind words! We are absolutely thrilled to hear you consider us the "best hotel in Tyrol, Austria." This is a huge compliment and incredibly motivating for our entire team. We sincerely apologize for the oversight regarding the parking fees at the front of the hotel. We understand that unexpected charges can be frustrating, and we regret that this was not clearly communicated to you beforehand. We are reviewing our communication procedures to ensure this information is made explicit to our guests in the future. Despite this small point, we're so glad you had such a positive overall experience. We hope to have the pleasure of welcoming you back to Kempinski Hotel Das Tirol very soon for another exceptional stay! Greetings from Jochberg! Axel Bethke General Manager
Dear Bandar, Thank you so much for your truly kind words! We are absolutely thrilled to hear you consider us the "best hotel in Tyrol, Austria." This is a huge compliment and incredibly motivating for our entire team. We sincerely apologi… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewDear Mr. Jacoby, thank you very much for your outstanding review and for awarding us the highest score in all categories. We are delighted that you had such a positive experience during your stay with us and that you consider our hotel to be one of the best. Your recognition is a valuable motivation for our entire team. We would be very pleased to welcome you again in the future. Warmest regards Axel Bethke General Manager
Dear Mr. Jacoby, thank you very much for your outstanding review and for awarding us the highest score in all categories. We are delighted that you had such a positive experience during your stay with us and that you consider our hotel to b… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewEverything is good
Dear Yulia, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. As we are constantly striving to ensure excellent service towards our guests, we highly appreciate your feedback. We are really pleased to hear that you enjoyed your stay with us to the fullest and that your time with us was thoroughly enjoyable. It is always our aim to provide our guests with a memorable and relaxing experience and it fills us with joy that we were able to meet your expectations. The entire team of the Kempinski Hotel Das Tirol and I would be delighted to welcome you again soon. Kind regards from the Kitzbühel Alps Axel Bethke General Manager
Dear Yulia, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. As we are constantly striving to ensure excellent service towards our guests, we highly appreciate your feedback. We are really pl… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewPerfect hotel, service and location Highly recommend
Dear Alexandra, Thank you so much for your wonderful feedback! It's fantastic to hear that you found our hotel, service, and location perfect and highly recommend us. We truly appreciate your kind words and are delighted that you enjoyed your stay with us here in Jochberg. It's our aim to provide an exceptional experience in every aspect. We look forward to welcoming you back to Kempinski Hotel Das Tirol in the future! Greetings from Jochberg! Axel Bethke General Manager
Dear Alexandra, Thank you so much for your wonderful feedback! It's fantastic to hear that you found our hotel, service, and location perfect and highly recommend us. We truly appreciate your kind words and are delighted that you enjoyed… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe food was definitely fabulous, a 10/10. Despite many families with children there was a sense of privacy. The pool was nice (a bit chilly, but for summer it's perfect) and the spa area lovely. Nice bath products available in the room. Super friendly staff and nice "activities"/events at the hotel.
The bathroom in our room smelled very bad the first night (coming out of the pipes) and the first day we didn't have hot water in our shower (luke warm at best), but that somehow got rectified from the second day on. Also, outdoor parking for 15€ per day is quite cheeky when they have nothing but space to accommodate parking for all guests.
Dear Alexander, Thank you for your fantastic feedback! We are thrilled to hear that you found the food absolutely fabulous and gave it a perfect 10/10. It's also wonderful to know that you appreciated the sense of privacy despite the presence of families, enjoyed the pool and lovely spa area, and liked the bath products provided in your room. We are also very pleased that you found our staff friendly and enjoyed the activities/events at the hotel. We sincerely apologize for the issues you experienced with the bathroom smell on your first night and the lack of hot water on your first day. We are glad to hear that the hot water issue was resolved from the second day onwards. Please be assured that we take these matters seriously and will investigate the cause of the bathroom smell to prevent this from happening in the future. Regarding the outdoor parking fee of €15 per day, we understand your feedback, especially considering the available space. A fee is charged for the parking lot in front of the hotel to ensure the maintenance and upkeep of our parking lots. This is necessary so that we can always offer our guests a well-kept facility for their cars and motorcycles. Compared to other international hotels, our fee is very reasonable. We hope for your understanding in this matter. Despite these initial inconveniences, we are delighted that you had an overall positive experience. We truly appreciate your detailed feedback as it helps us to identify areas where we can improve. We hope to have the pleasure of welcoming you back to Kempinski Hotel Das Tirol in Jochberg for another wonderful stay in the future! Greetings from Jochberg! Axel Bethke General Manager
Dear Alexander, Thank you for your fantastic feedback! We are thrilled to hear that you found the food absolutely fabulous and gave it a perfect 10/10. It's also wonderful to know that you appreciated the sense of privacy despite the prese… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewAmazing property good design, indoor outdoor pool access to slopes!
I can’t tell
Dear Ruslan, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. As we are constantly striving to ensure excellent service towards our guests, we highly appreciate your feedback. We are really pleased to hear that you enjoyed your stay with us to the fullest and that your time with us was thoroughly enjoyable. It is always our aim to provide our guests with a memorable and relaxing experience and it fills us with joy that we were able to meet your expectations. The entire team of the Kempinski Hotel Das Tirol and I would be delighted to welcome you again soon. Greetings from Jochberg Axel Bethke General Manager
Dear Ruslan, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. As we are constantly striving to ensure excellent service towards our guests, we highly appreciate your feedback. We are really … Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified review1) Super friendly staff leading by(Ms. Sophie van Gemert & Mr. Mohammad) 2) Quietness 3) Privacy 4) Panorama 5) Cleanliness 6) Great breakfast but need to be more variety 7) Spacious rooms
1) Can’t streaming by TV 2) Outdoor pool only! 3) High prices 4) House keeping cleaned my room without permission! I kept DND outdoors but they ignored!! 5) Bad pillows 6)
Dear guest, Thank you for your detailed feedback! We are delighted to hear that you appreciated our friendly staff (especially Ms. Sophie van Gemert and Mr. Mohammad), the quietness, privacy, panorama, cleanliness, and spacious rooms. We also appreciate your positive note on our great breakfast and your suggestion for more variety, which we will certainly take into consideration. We also note your points regarding the inability to stream via the TV, the outdoor-only pool, our pricing, the housekeeping, and the pillows. We sincerely apologize for the oversight regarding the "Do Not Disturb" sign and the inconvenience caused by the unrequested cleaning of your room. This is certainly not our standard procedure, and we will be addressing this with our housekeeping team to ensure it does not happen again. Regarding the inability to stream on the TV, this is a feature we are currently evaluating for potential future implementation to enhance our in-room entertainment options. We acknowledge your comment about our prices. As a 5-star establishment in a prime location like Kitzbühel Alps, we strive to offer a high level of service, amenities, and overall experience that aligns with our rates. Finally, we are sorry to hear that the pillows were not to your liking. We do have a selection of pillows available upon request to ensure our guests have a comfortable night's sleep. Please do not hesitate to ask our team during your next stay, and we would be happy to assist you with alternative options. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Kempinski Hotel Das Tirol in the future and provide you with an even more enjoyable stay. Greetings from Jochberg! Axel Bethke General Manager
Dear guest, Thank you for your detailed feedback! We are delighted to hear that you appreciated our friendly staff (especially Ms. Sophie van Gemert and Mr. Mohammad), the quietness, privacy, panorama, cleanliness, and spacious rooms. We a… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewBad service. Racism. If you are not European or white people, please don’t come. From reception to breakfast service, especially breakfast, no one ask you if need service or coffee. No one clean the dishes. 5 star of hotel is worst than 3 or 4 star in Switzerland, France and Germany.
Dear Zilun, Thank you for sharing your feedback. We take allegations of discrimination of any kind extremely seriously. At Kempinski, we pride ourselves on offering a welcoming and inclusive environment to all guests, regardless of background. Integrity, respect, and exceptional service are at the core of our values, and we do not tolerate any form of racism or discriminatory behavior from our staff or within our property. We would appreciate the opportunity to speak with you directly to better understand the situation. Please contact us at ladyinred.tirol@kempinski.com at your earliest convenience. Your experience matters to us, and we are committed to ensuring that all guests feel valued and respected. With kindest regards, Axel Bethke General Manager
Dear Zilun, Thank you for sharing your feedback. We take allegations of discrimination of any kind extremely seriously. At Kempinski, we pride ourselves on offering a welcoming and inclusive environment to all guests, regardless of backgr… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewWe had a fantastic stay! The staff were incredibly caring and attentive throughout our visit. The cleanliness of both the rooms and the entire hotel was absolutely perfect. A special mention goes to the chef and his amazing dishes — during our one-week stay, the dinner menu never repeated once, which was truly impressive. Breakfasts were also excellent: in addition to the buffet, you could order from the menu. The Eggs Benedict on brioche and the fluffy pancakes with berries were unforgettable! Thank you for making our daughter’s birthday so special — we really appreciated the thoughtful gesture. Highly recommended!
Dear Andrei, on behalf of the entire team, I would kindly thank you for the outstanding review on Booking.com. We are overjoyed to read that you enjoyed your well deserved vacation days with us to the fullest and had the chance to create memorable moments with your loved ones. Certainly we will extend you kind words to the whole team and we are already looking forward to welcoming you again with us in the near future. Kindest regards from Tyrol, Axel Bethke General Manager
Dear Andrei, on behalf of the entire team, I would kindly thank you for the outstanding review on Booking.com. We are overjoyed to read that you enjoyed your well deserved vacation days with us to the fullest and had the chance to create me… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewFantastic Location Amazing breakfast Great facilities such as pool and spa
I do believe that they gave the space and the staff to support a second restaurant such as an Asian one
Dear Gerasimos, Thank you for taking your valuable time to give us your great feedback on Booking. We are overjoyed to read that you enjoyed your well deserved vacation days with us in Tyrol. We are already looking forward to welcoming you again very soon. Kindest regards from the Kempinski Hotel Das Tirol, Axel Bethke General Manager
Dear Gerasimos, Thank you for taking your valuable time to give us your great feedback on Booking. We are overjoyed to read that you enjoyed your well deserved vacation days with us in Tyrol. We are already looking forward to welcoming you … Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewThe inside lobby .
The spa is poor. The heating was very poor
Dear guest, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. As we are constantly striving to ensure excellent service towards our guests, we highly appreciate your feedback. I have read your feedback very carefully and unfortunately it saddens me to see that we were not able to convince you 100% on all points. I am very sorry to hear that our pool was too cold for you. Our pool has an average temperature of 30 degrees. In special weather conditions, the temperature can change by one degree. Please be assured that we take your feedback very seriously! The entire team of the Kempinski Hotel Das Tirol and I would be very pleased to welcome you back soon to convince you of our service. Kind regards from the Kitzbühel Alps Axel Bethke General Manager
Dear guest, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. As we are constantly striving to ensure excellent service towards our guests, we highly appreciate your feedback. I have read you… Show more