Reviews of JUFA Hotel Montafon 3 stars
Wiesengrund 5, 6780 Bartholomäberg, Austria
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 July 2024 · Stayed in July 2024
Verified reviewThe place I slept in was clean
I didn't like the school canteen dinner which was charged at €20 per person. Trays were empty and others ransacked with tongs dumped in the food and the choice was poor too. The buffet food was less than satisfactory. The room was a bit cramped as too much space was alloted to an entrance hall at the expense of bedroom size and the beds couldn't be narrower if they tried. Staff were friendly but most struggled with English (still way better than my German). When checking out in the morning, we were on a tight schedule and having gone to the reception 3 times over a period if 20 minutes to find absolutely no one around I was getting to the point where I was going to leave without paying my food and beverages bill as it was eating into our day. I didn't leave, I went all thw way tot he kitchen to find someone who asked me to wait at reception and after a further 5 minutes the manager came, stacked some boves then dealt with my bill. I obviously want his main priority so 1 out if 10 for customer service sadly. I won't be going back despite the hotels appearance being that of modernity and quality on all it's photos.
Dear Mr. Woodhead, thank our for your valuable feedback. We are terribly sorry that we were not able to fulfill your expectations. Unfortunately we are not always able to control all our geusts behaviors when it comes to buffet times but will further monitor that. Guests on a tight schedule do have the opportinity to tell us beforehand, so that the checkout can be arranged in a satisfactory way for all sides. We also do offer a checkout the evening before departing. Nevertheless I would like to thank you for denouncing my priorities and diverse duties which I had to handle that partiular morning. I would have appreciated it very much if you would have given me the chance to talk about especially since we did the checkout together. We would be happy if you would give an of our 60+ JUFA Hotels in the most beautiful areas of Europe another chance. With best regards from sunny Montafon Josef Walser Hotel Manager
Dear Mr. Woodhead, thank our for your valuable feedback. We are terribly sorry that we were not able to fulfill your expectations. Unfortunately we are not always able to control all our geusts behaviors when it comes to buffet times but wi… Show more
Reviewed: 5 May 2024 · Stayed in May 2024
Verified reviewReviewed: 9 October 2023 · Stayed in October 2023
Verified reviewReviewed: 14 September 2023 · Stayed in September 2023
Verified reviewBreakfast was very good, even have tables assigned with name cards.
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Dear Aaron,thank you very much for your assessment. We are looking forward welcoming you again in our Hotel! With best regards from sunny Montafon Josf Walser Hotelmanager
Reviewed: 7 July 2023 · Stayed in July 2023
Verified reviewReviewed: 27 June 2023 · Stayed in June 2023
Verified review