Opiniones del IntercityHotel Wien 4 estrellas

Dear Maria, Thank you for sharing your experience with us. We're glad to hear that you appreciated the peaceful location, nearby amenities, and our friendly staff. It's also great to know that you found the breakfast acceptable. At the same time, we regret that some aspects of your stay did not meet expectations. We apologize for the inconvenience caused by the condition of the bathroom ceiling and the quality of the bedding. We also understand how important small conveniences like replenishing coffee and milk or providing a microwave can be, especially when traveling with a baby. Your feedback is valuable, and we will certainly discuss these matters with our team to improve our services. We hope to have another opportunity to welcome you back and provide a more comfortable stay. Kind regards Erik Englert* Front Office Manager

Dear Maria, Thank you for sharing your experience with us. We're glad to hear that you appreciated the peaceful location, nearby amenities, and our friendly staff. It's also great to know that you found the breakfast acceptable. At the sa… Mostrar más

Dear Pedro, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our location convenient and well connected. However, I sincerely apologize for the shortcomings you experienced regarding the cleanliness and housekeeping services, as well as the issues in the bathroom and the inconsistent service at reception. This is certainly not the standard we aim to provide, and your comments help us address these areas for improvement. We appreciate your honest input and hope to have the opportunity to better serve you in the future. Kind regards Erik Englert* Front Office Manager

Dear Pedro, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our location convenient and well connected. However, I sincerely apologize for the shortcomings you experienced regarding the … Mostrar más

Dear Helena, Thank you for your kind review. We are pleased to hear that you had a good stay in our well-connected hotel surrounded by a lively atmosphere. We appreciate your feedback regarding the beds and will take it into consideration to improve our guests’ comfort. We hope to welcome you back to Vienna and our hotel in the future. Warm regards, Erik Englert* Front Office Manager

Dear Helena, Thank you for your kind review. We are pleased to hear that you had a good stay in our well-connected hotel surrounded by a lively atmosphere. We appreciate your feedback regarding the beds and will take it into consideration… Mostrar más

Dear Daniel, Thank you for sharing your feedback. We are glad to hear that your room was functional and met your needs for a comfortable stay. We appreciate your comments regarding the location and will keep striving to meet our guests' expectations. We hope to welcome you again in the future. Best regards Erik Englert* Front Office Manager

Dear Daniel, Thank you for sharing your feedback. We are glad to hear that your room was functional and met your needs for a comfortable stay. We appreciate your comments regarding the location and will keep striving to meet our guests' ex… Mostrar más

Dear Juliaigl00, Thank you very much for your wonderful review and kind words! We are delighted that you found our location convenient, appreciated the helpfulness of our staff, and enjoyed the cleanliness and comfort of your room. We also note your comment regarding the breakfast price and will take it into consideration. We look forward to welcoming you again on your next visit to Vienna. Kind regards, Erik Englert* Front Office Manager

Dear Juliaigl00, Thank you very much for your wonderful review and kind words! We are delighted that you found our location convenient, appreciated the helpfulness of our staff, and enjoyed the cleanliness and comfort of your room. We als… Mostrar más

Dear Daniel, Thank you very much for taking the time to share your feedback. We are pleased to hear that you appreciated the attentiveness and professionalism of our team. It is always our goal to ensure that our guests feel well taken care of during their stay. We hope to welcome you back soon on your next visit to Vienna! Best regards, Erik Englert* Front Office Manager

Dear Daniel, Thank you very much for taking the time to share your feedback. We are pleased to hear that you appreciated the attentiveness and professionalism of our team. It is always our goal to ensure that our guests feel well taken ca… Mostrar más

Dear Rastrojo Mora, Thank you for sharing your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations, especially regarding the room cleaning and the service at the reception. We strive to provide clear communication and attentive service, so I regret that this was not your experience. Regarding the coffee pricing, our self-service area offers convenience, and we appreciate your perspective on this. Your comments are important to us, and we will review these points carefully to improve for future guests. Best regards Erik Englert Front Office Manager

Dear Rastrojo Mora, Thank you for sharing your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations, especially regarding the room cleaning and the service at the reception. We strive to provide clear… Mostrar más

Dear Edgardo, Thank you for taking the time to share your impressions. I regret to read that your experience did not meet your expectations. Please allow me to clarify that our hotel is not officially classified with stars. However, we strive to provide a level of comfort comparable to a standard 3-star hotel. I’m truly sorry to hear that your room was not cleaned despite your repeated requests and the door sign – this is certainly not the level of service we aim to provide. I have shared your comments with our housekeeping team to ensure this does not happen again. Regarding the room amenities, we indeed do not provide minibars or kettles in the standard rooms, which we try to communicate transparently prior to booking. We do, however, offer a self-service area in the lobby with hot beverages and snacks available for purchase. We appreciate your feedback and will use it to continue improving our services. Kind regards, Erik Englert* Front Office Manager

Dear Edgardo, Thank you for taking the time to share your impressions. I regret to read that your experience did not meet your expectations. Please allow me to clarify that our hotel is not officially classified with stars. However, we st… Mostrar más