There were absolutely no downsides.

Kaiserhof Wien is a wonderful hotel. The location is very convenient, just a short walk from the city center. There is parking available – the staff takes care of picking up and returning your car, which is very comfortable. The rooms are spacious and spotlessly clean, and the bathroom with shower is particularly well designed and practical. The entire hotel feels very ergonomic and thoughtfully arranged. Breakfast is excellent and offers a wide variety of options. The staff are kind, attentive, and even surprised me with a birthday greeting. Highly recommended!

Stayed in August 2025

Rooms aren't super luxurious, but it's a great hotel, worth it.

Fantastic staff and building, outstanding breakfast, great location. Very comfortable beds, excellent quality bedlinen and towels,.

Stayed in August 2025

The pillows

The breakfast, the kindness of the personnel

Stayed in August 2025

Fabulous location in a quiet street any a few minutes walk from a number of city attractions.

Stayed in August 2025

Nothing specific

Location, facilities

Stayed in August 2025

Hotel is impeccable. Great breakfast and convenient location even if not the most lively and picturesque in Vienna

Stayed in August 2025

Great location. Beautiful hotel with lovely staff.

Stayed in August 2025

Pillows not good

Comfortable, nice staff

Stayed in August 2025

Staff try the very best to make you feel welcome and special.

Stayed in August 2025

Just a little distance from many sites

Great staff who bent over backwards to help eg loading & unloading van. Best breakfast on our 5 stop trip Parking for van right across the street. Property has rich history!

Stayed in August 2025

Fabolous breakfast, very good location, very spacious hotel room.

Stayed in August 2025

Very well located, very clean, friendly and efficient staff and excellent breakfast. No complaints!!

Stayed in August 2025

Also old fashioned was the manager in the breakfast room. Breakfast is from early to 10.30, so he decided to already close the doors considerably before closing time. Also, after ten nothing of the food was replenished so better make sure to be on time in the morning! After having observed this for several mornings I was bold enough to speak to him about this... Ai, ai ai that was not a good idea. Suffice to say that his manager promised to take it up with the guy. So it should improve. Perhaps.

This is a classical hotel from an almost bygone era, with very friendly staff and a great location in the city centre. The rooms are somewhat small but very nicely furnished and decorated. All in very good state of maintenance. This place is well managed, clearly.

Stayed in August 2025

Incredible hotel, lovely facilities, great location, amazing staff, outstanding breakfast, very comfortable rooms.

Stayed in August 2025

Wall mount hairdryer didn’t really work. Two, smallish elevators for 6 floors. Big wide staircase is a good alternative

Very classic Viennese hotel yet only 80 rooms. Great staff. Front desk efficient and helpful. Bar tender uniquely talented and oh so interesting, conversational. Breakfast buffet is large and varied. I cannot think of any food that was not there. 7am-11am breakfast accommodates all schedules. Location is 2 blocks from Karlsplatz Ubahn station. 3 blocks from Opera. Quiet street. Quiet hotel. Room was large. Spacious. Enough plugs. Coffee machine. Mini bar refrigerator new TV AC worked. Operable windows. Solid WiFi and cell signals. Modern plumbing. Large bathroom. Enough lights to read a book at night which is unusual.

Stayed in August 2025

Kaiserhof is a real gem, set very close to the center of Vienna yet utterly calm. The interior is a kind of updated Austro-Hungarian Empire, elegant and comfortable. Breakfast is classic Central European and the service is very good.

Stayed in July 2025

We decided not to take the expensive breakfast and instead walked round the corner for a great breakfast at less than half the price.

Super friendly and helpful staff. Great location

Stayed in July 2025

The staff were so helpful and friendly. Everything runs seamlessly. We loved having access to the spa, and the bar was a great addition. Our room was pleasant, very clean and comfortable.

Stayed in July 2025

Staff were very professional, help and kind. Breakfast was superb. Classic hotel!

Stayed in July 2025

Amazing stay! Everything was pitch perfect from room, location, staff and breakfast.

Stayed in July 2025

Clean and convenient. Friendly

Stayed in July 2025

shower was difficult to access/bath very high

good choice of breakfast. close to city centre

Stayed in July 2025

- Please change the mattress of the sofa bed to make it more comfortable. - The mini fridge had lots of bottles, we had to them out to store some food items, and then we returned them in the morning. So if you could put less bottles to begin with it’ll be great as the fridge is already small and takes time to cool items.

Everything ! We arrived very early at Vienna airport and drove to this hotel, on the way I called the hotel asking if we could have an early check in, we really needed to freshen up after the 10 hours flight+transportation time, I honestly expected them to say no, but they agreed and they’ll do their best to have the room ready when we arrive, and they did! I really can’t tell you amazing and relieved this was, it was our first stop in Austria and what a lovely beginning. We took our showers and freshened up, when we came back to our surprise they had cleaned the toilet and replaced our towels, which was another pleasant surprise. The room is big and nice, the sofa bed mattress can be improved though, it was uncomfortable to sleep on. The location was great, you could park your car and walk your way to the touristic attractions. The parking has fee, but, it’s valet ! The man at the reception took our luggage and delivered them to the room, then he took our car and parked it, again this was such a relief that we didn’t have to look for a parking and worry about carrying our page from the parking to the hotel ourselves. The staff are all so nice, the lady who helped us with the early check in, I wish I got her name, but I can’t be thankful enough, she is so sweet. The breakfast was yummy! There was variety of food for every taste. I really loved this hotel and I strongly recommend it, I will, without question, come back here if I ever go back to Vienna.

Stayed in July 2025

Nothing

This was a beautiful hotel and in the perfect location. The staff was amazing, very friendly and helpful. I would stay again.

Stayed in July 2025