No kettle for hot water The handels in the bathroom was loose and old the sun prevention curtains did not block the sun much

Location , staff and room size

Stayed in September 2025

Everything. The staff was graet. Thanks a lot to all of them. Thanks to Jamal

Stayed in September 2025

Older style bathroom, but we didn't care, we knew it was an old building and the location more than made up for it. It's not great for people with mobility needs. A lot of steps from the car to reception, although we were offered the staff/goods lift with the stroller, it wasn't the easiest way in. The bar area was too quiet but I just went elsewhere for conviviality. Otherwise nothing to fault.

Location is unbelievable. In the middle of the old town, yet very quiet. The walls seemed very thick (old style) and the windows were triple glazed. Even though we could look out the window to a busy pedestrian zone, it was absolutely silent in the room.

Stayed in August 2025

Nothing

The ambience of breakfast hall , courtesy of reception staff

Stayed in July 2025

The staff were superb ,particularly Damel(maybe spelt wrong) in his role as front of house concierge. All round great team

Stayed in August 2025

Every think perfect

Location very good in the centre of old city nice hotel historical

Stayed in August 2025

Overall we thought the value for money was not worth it (to expensive) compared to other accommodations in the area. When I booked it said the parking was 20 EUR, even in the information I received pre arrival it said this. but it ended up being 38 EUR per day. I get it was a public lot they don't control the price of, but providing the miss-information started us off poorly and the reception people were a little rude when we asked if they had an agreement with the lot for the lower price (since they sent us this price in the pre-arrival instructions)- answer is no they don't, which is fine, but don't be rude about it. The only other thing that was negative to the stay was the AC was not great.

The breakfast was really good with lots of options and friendly staff. The room was comfortable. The location was very central and had a river view.

Stayed in June 2025

Nothing

Absolutely everything- could not have been more perfect

Stayed in July 2025

Grat location in the center of Salzburg. Breakfast is very good.

Stayed in July 2025

Dated furniture and fittings, maze to get to the room, overpriced

Location was incredible, in the heart of the action, excellent breakfast with a view

Stayed in June 2025

Nothing to mention

Brilliant location close to shops restaurants and attractions. Spacious rooms, comfortable beds, great shower/bath, quality a/c. Staff were friendly and helpful. Porter assisted with baggage both in and out of the Hotel.

Stayed in June 2025

Only just that we couldn't use our Amazon fire stick on the TV because they need to be upgraded.

Wonderful service, great location. All the staff were so bright and helpful. Thank you.

Stayed in July 2025

This not not impact the enjoyment of our stay but a point worth noting is that there were no English language channels other than news channels, and as the TV was rather old, there was no possibility to connect up access to any streaming services via Chromecast or Firestick.

We had a superior double room that looked out over the cobble streets of the Altstadt. The room itself was quiet, huge and had excellent air conditioning - just as well as we were there during a heatwave - the bed and pillows were comfortable and the bathroom was clean and well appointed. The hotel was in the best location possible. Mozartplatz was just around the corner and it was - 5 mins walk from the cathedral and Getreidegasse and 7 mins to the funicular to the Festung. Can't comment on the breakfast as we didn't try it (it seemed rather expensive) but there were two excellent options on Mozart Platz (Cafe Glockenspiel and MUS Cafe), as well as a good breakfast served at the Tomasselli cafe (Oldest cafe in Salzburg) on the Alter Markt.

Stayed in July 2025

WiFi was a bit hit and miss in our room on the 4th floor.

Location was perfect.

Stayed in July 2025

Unfortunately, we arrived during the Salzburg festival (which we knew nothing about when we booked). The problem was that the festival closed off most of the access roads around the hotel and the old town. On the night we arrived by train and took a taxi from the central station (less that 4km (2.5 miles) away), and what should have been a short transfer and small taxi fare took almost 30 minutes and cost almost 30 euros. The hotel offered no help on this matter, neither on arrival nor when we left to go back to the train station.

Hotel was right in the heart of the old town, within easy walking distance of many of the attractions of Salzburg. plenty of restaurants and bars nearby providing plenty of choice. The hotel was situated along side the river. It was right in the heart of the Salzburg festival activities.

Stayed in June 2025

Arrogant staff at dinner restaurant (would not return as treated very rudely). Air conditioner was noisy on and off, plumbing in walls fairly noisy (expected for age of hotel).

Fantastic location in old town, top breakfast (superb staff & waffles), views from breakfast room, proximity to station, able to make tea in rooms, great reception staff.

Stayed in July 2025

Breakfast buffet was limited and no a la carte options

Location is perfect. Staff was exceptional and very helpful. Rooms were MUCH nicer than I expected ( it’s a very old building).

Stayed in June 2025

Really enjoyed breakfast.

Stayed in May 2025

Selection at the breakfast could have been a bit more. Rest loved everything!

Location is awesome - right on the square! Front desk staff very polite and helpful Room allocated to us was huge and overlooking the water - loved it!

Stayed in June 2025

The atmosphere and decor was wonderful and so welcoming and comfortable, The breakfast choices were fabulous and excellent quality a wide selection to suit every choice

The location, the staff, our room, were all excellent, everywhere was beautifully clean,

Stayed in June 2025

Wifi was very bad. I could not have video call in the room. They only gave you water in the first day.

The location is very convenient in the old town. The room was large and the beds were comfortable.

Stayed in June 2025

I'm not sure if the other rooms were full, but we got the garret room. The only area with low ceilings was where the bed was placed. So, when you got out of bed, you had to be careful not to bump your head on the ceiling. The bathroom was pretty big, but the shower was narrow. And lastly one big drawback is that there is no Wi-Fi.

The hotel's location and staff's attentiveness were excellent. The breakfast was quite satisfactory.

Stayed in June 2025

It is very old you hear the sewage pipes and the air con moving the whole night.

Central location.

Stayed in June 2025

Nothing!

Great location Staff treated me so well surprising me with room upgrade, wine and personalised service for my birthday which was unexpected! Room was good size and great air con

Stayed in June 2025