Cleanliness Staff specially the front office guys Samuel and Markus

Stayed in August 2025

We were not all inclusive, as a high percentage of guests are. It seems that all inclusive guests are allocated a table for the duration of their stay, whereas breakfast only guests were given a different table each day in the rather open, busy and slightly underwhelming area near to the restaurant entrance. I appreciate this is to make it easier for staff to seat breakfast only guests, but for guests, it's just a bit miserable and embarrassing. It did impact our stay and our rating for this visit unfortunately.

We rated our stay here highly. As a family, this hotel was almost perfect for us. We let the kids explore the hotel, and move between the buildings using the tunnel under the road. They disappeared for hours one rainy day into the basement of the newer building, to use the soft play and football court. The indoor swimming pool was great on the two out of four days that it was too wet to go out. The staff were super friendly and, as breakfast only guests, accommodated us when we made a last minute decision to have dinner one night. The breakfast was plentiful and fresh. There were bags available to take food away. We were not all inclusive, as most guests were, and it was not clear whether we could engage in this (but we did!). The room was clean, tidy and modern (we were in the newer building). The bar was confusing for guests who were not all inclusive - there didn't seem to be any opportunity to pay for drinks! We had driven here and found parking easily, but, centrally located, our 7 and 10 year olds were happy to walk from the hotel to town and back without any fuss. They also walked the 10 minutes up to the Schmittenhohe cable car without complaint. We would return to this hotel as a family.

Stayed in August 2025

Dedicated parking for hotel available, but can be quite busy

Family run hotel Different playroom, all big and very fun, for smaller kids, bigger, games room Underground connection between new and old building (with restaurant)  Great food Big room (note that in our case 3rd bed for kid was in the main bedroom, double check with the hotel in case you want 3 beds for kids in the seperate bedroom)  Mostly stroller friendly (eg under ground connection, lifts inside)  Grear view on a hill with sheeps from the restaurant 

Stayed in July 2025

The food does not match the overall standard of the hotel. All the dishes are very child-friendly and seem more like they’ve been reheated from frozen or poured out of a container. The buffet involved far too much self-service – the serving utensils were lying directly in the food bowls.

The family rooms are new and really great. Lovely view of animals on a green hill behind the hotel.

Stayed in July 2025

More variety for the breakfast.

Family oriented and friendly staff at reception and restaurant! The indoor playing area was a blast for the kids.

Stayed in July 2025

Too many children there that week, hard to relax or enjoy the pool area… too noisy!

Stayed in March 2025

Buffet food was not great

Spa area and location

Stayed in March 2025

I think each room should have a kettle and water should be available for free at meal times.

Large comfortable rooms, great facilities for children, if made our holiday as a family with friends really easy to all be together and the kids have spaces to play. Enjoyed the all inclusive menus. Handy for getting the ski bus.

Stayed in February 2025

Very good location, friendly staff and great facilities for children

Stayed in January 2025

Nothing in specific.

Staff, location, hotel facilities.

Stayed in August 2024

Food was not great. A shame that you have to be naked in the spa. Feels a little unsafe that you can walk in from the street to the playing areas with no key.

Large, clean, really nice room. Great spa, pool area and fitness. Great playrooms for the kids.

Stayed in July 2024

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We had a budget room. It was OK, but the hotel was quite old and needs to be repaired I think in that area. Mabye I should have put a little more money to in to the room, pictures looked better. It would be nice if the couples could have own time to the swimming area. The nude area is not so tempting. Breakfast was good, I didnt understand why the table had to be booked. There was another family in our table in the second day. Staff was kind and helpfull. Thank you!

Stayed in July 2024

Bright Lighting from hallway that came through the misted glass into the room at night was disturbing for sleep

Breakfast was great Location great

Stayed in July 2024

The bed was springy and too hard..Every time you moved, it made a noise.

Facilities were excellent. Swimming pool . Basic bike hire included nice touch.

Stayed in June 2024

Wifi wouldn't connect and they were not able to fix it during my stay. There was Wifi in the lobby area but it was slow.

Breakfast and dinner buffets were great. Friendly staff and a great spa (indoor and outdoor pools and sauna).

Stayed in December 2023

maybe it will be good to replace the furniture in the room with more modern one (we stayed in the main building)

Nice family hotel, close to city centre and 30min by walk to the cable car. The varied breakfast, good also for vegan. Very nice friendly staff.

Stayed in August 2023

- The restaurant supervisor was screaming and raising his voice always

-I liked the location and reception staff - There is free parking available

Stayed in August 2023

Very nice room, view could be better but we got a free upgrade. The breakfast had a very nice view of cute little goats, the food was nice. The spa was also very nice.

Stayed in July 2023

Great place, Thomas at the reception is extraordinary. A great hotel with a lot of things for the kids to do. Will certainly recommend!

Stayed in August 2023

The only drawbacks to this facility are that it's a bit far from Zell am See for young children to walk. For older children and adults, it's totally fine - about 1 kilometer. So we drove and parked at the Hallenbad to get to Zell am See. We would've given this hotel 5 stars if there was more for kids to do there. Unfortunately, it rained the entire time we were there. We would've love to have had a room where the kids could play board games, or maybe an indoor playground, or a covered playground outside. There is a playground outside, but it's not covered.

Overall, we really enjoyed this hotel! We are a family of 5 and we stayed in the new part of the hotel. We had a room with 3 twin beds for the kids, a pull out sofa bed and a double bed. We had plenty of space and the room and bathrooms were very modern and updated and clean. We faced the back of the hotel which is the hillside where donkeys, sheep, goats and chickens graze! It was so charming and relaxing to watch the animals on the hill. It's a very quiet location. We enjoyed the swimming pool and the family spa. The food was also delicious! Our kids loved the buffet and so did we. One aspect that really made our stay special is that the owners have their dog in the hotel! My kids LOVED petting and playing with the dog. It just made it feel like a family-run hotel.

Stayed in August 2023

The hotel spa area was great, and we appreciated the buffet.

Stayed in July 2023

Breakfast could be better, empty food should be renewed faster, the food (eggs, pancakes..) is very cold and not fresh, the closest mountain is full of animals that can be noisy in the early morning, there is flies and mosquitoes entering from the opened window

Nice and clean room, got bigger room than booked, nice view of the close mountain and sea side view

Stayed in July 2023

Nothing at all!

Facilities were nice and the breakfast was amazing. Very clean and good view from the front balcony. Staff spoke great English and are very helpful.

Stayed in September 2025

Great sauna, clean room, nice balcony, great selection of breakfast and dinner food, friendly staff

Stayed in July 2025