Hodnocení – Hofgut Apartment & Lifestyle Resort Wagrain

Dear Rene, Thank you very much for your feedback. We are delighted that you had such a positive experience of our location, breakfast and accommodation. As a specialised family resort, Hofgut Wagrain is deliberately aimed at families with children - especially during holiday periods, the occupancy rate by families is naturally much higher. We find it a pity that you have given a lower overall rating for this reason alone, although you otherwise praise our offer. We would be happy to recommend quieter holiday periods with fewer families for future stays. With best regards, Theresia Aicher and the Hofgut Team

Dear Rene, Thank you very much for your feedback. We are delighted that you had such a positive experience of our location, breakfast and accommodation. As a specialised family resort, Hofgut Wagrain is deliberately aimed at families wit… Zobrazit více

Dear Mrs. Habina, Thank you very much for your honest feedback. We are very pleased that you and your family enjoyed the many activities at Hofgut Wagrain - especially our swimming pools, football facilities and bowling alley. We understand that the topic of late check-out can sometimes lead to misunderstandings. As our resort consists mainly of spacious flats, a late check-out requires a considerable logistical effort. The late check-out fee of €116 covers the use of the entire flat for up to five people, including all facilities and services until the later departure time. In order to offer each guest a perfect arrival and an optimally prepared flat, we rely on fixed cleaning and preparation times. Therefore, we are unfortunately unable to offer a free late check-out in general, but only on request and for a fee that takes into account the additional work involved. We regret that this point had such a strong influence on your overall rating. We hope that you will still have fond memories of your stay and would be delighted to welcome you and your family back. Kind regards, Theresia Aicher

Dear Mrs. Habina, Thank you very much for your honest feedback. We are very pleased that you and your family enjoyed the many activities at Hofgut Wagrain - especially our swimming pools, football facilities and bowling alley. We underst… Zobrazit více