Reviews of Hotel Hocheder
Klosterstr. 121, 6100 Seefeld in Tirol, Austria
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Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewVery little. My only two points go to Muhammed, who made his best to serve us well during the dinners. Without him, our stay would be a disaster.
This is by no mean a four-star hotel. Read carefully before booking. Very small room! Our "superior double room" was way too small for 3 persons: one person had to give way to another one to pass through. Hotel had a quick and sketchy renovation, and this could be noticed in many details: toilet flush was connected to hot water(!), not enough wall plugs, TV did not have ports (HDMI) available for plugging your devices, cheap wood furniture that produce a lot of wood chips - my kids got several splinters in feet. Internet was horribly slow and not available for devices that don't support browser authentication (Nintendo Switch, etc.). If you plan to do any work or make video calls through their Internet - forget it. No heating in the ski/boot storage room, so you will be skiing in wet boots! Most personnel do not speak a single word in English. Breakfast was so-so, but worse, they didn't refill empty buffet plates and missing hot water - we were not able to drink tea, and their coffee was always cold (no thermoses!). You could ask for a cappuccino, but as I discovered at checkout, it was at extra cost! Same story with dinners. Their dinner consists of 4-5 courses, but all are barely eatable: kids couldn't even eat the desert! Instead of the main course I asked pizza for kids, and they happily charged 20 Euro for each (very average) pizza at check-out - no warnings that it costs extra! Dishwashing is very poor. Plates are sometimes dirty, and once I got two stacked spoons glued to each other by old food. Finally, we were checking out very early and could not have breakfast. The evening before checkout, I asked for some sandwiches instead of the breakfast, which they promissed to prepare in the morning. Of course, they forgot about it! Instead, they gave me a 200 Euro bill for restaurant! So, be carefull when consuming food with half-board reservations - nothing is included in it!
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations, and we would like to sincerely apologize for the inconveniences you experienced. We are pleased to hear that Muhammed made a positive impression during dinner and was able to enhance your experience with his dedication. We take your comments very seriously and will thoroughly review the points you mentioned internally. Regarding the power outlets, we would have been happy to provide you with an extension cord with multiple plugs upon request. Since we are a resort hotel and not a business hotel, our facilities may not always meet the needs of business travelers. We have taken note of your feedback about the wood shavings and furniture, and we will inspect the furniture for any potential issues. However, we would like to point out that you booked a room and not an apartment, which may have led to different expectations. As for the Wi-Fi, we would like to clarify that it is available throughout the hotel and is not specifically designed to accommodate a large number of individual devices. We regret that the speed and availability did not meet your requirements. If you encountered any inconveniences during your stay, we would have been happy to address them directly with you to find a solution. Unfortunately, once the checkout process is completed, it is no longer possible to resolve any issues. Nevertheless, we truly appreciate your feedback as it helps us to improve our service. We apologize for the misunderstanding regarding the additional charges for dinner and drinks. We will train our staff to ensure that all extra charges are clearly communicated to avoid similar situations in the future. We also apologize for the inconvenience during checkout and for not fulfilling your breakfast request. This does not meet our standards, and we will make sure that such incidents do not happen again. Best regards,
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations, and we would like to sincerely apologize for the inconveniences you experienced. We are pleased … Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 February 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewVery good, friendly Extensive breakfast Good wine recommendations at diner Very flexible with the food for kids Very quiet so good welness area
Difficult to control temperature in the room and often too warm, like in many hotels Bit expensive when evaluating afterwards but service and friendliness of staff, good food and drink recommendations, as well caring for small kids, making up for that easily
Thank you for your positive feedback and for taking the time to share your impressions with us. We are very pleased that you enjoyed our breakfast offerings, the wine recommendations, and the flexibility we offer with meals for children. We also greatly appreciate your kind words about our wellness area and the peaceful atmosphere in our hotel. We regret that the temperature control in your room was not optimal. We are aware that this can be a challenge in many hotels, and we thank for your understanding. We hope to welcome you again in our hotel soon!
Thank you for your positive feedback and for taking the time to share your impressions with us. We are very pleased that you enjoyed our breakfast offerings, the wine recommendations, and the flexibility we offer with meals for children. We… Show more
Reviewed: 1 January 2025 · Stayed in January 2025
Verified reviewThe location is amazing, less than a minute from the ski area. It is a small hotel owned by a lovely family, the members of which are always present to make sure the guests are being taken care of.
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewBeautiful authentic Austrian hotel. Comfortable beds and good size rooms. Excellent location. The waiter staff tried to make our stay pleasant and they were kind and friendly even though some could not speak English. The cleaning staff were very good and efficient.
The food was a mixture of good and poor. Staying over Christmas time our dinners on 24 and 25 Dec were not great. The service seemed to be overwhelmed and it took 3.5 hours to serve 5 courses, with 30-40 mins without anything coming to the table. There was no afternoon snack when you return from skiing around 16:00. It would be normal to have Tea/Coffee and a piece of cake or similar. The breakfast was quite poor with dry grey scrambled eggs every morning and the bread and cake always often leftover from previous days. The cheese and ham was also clearly laying out for multiple days.
Reviewed: 26 January 2024 · Stayed in January 2024
Verified reviewlocation
frequent noise from auto-door in the early morning
Reviewed: 29 December 2023 · Stayed in December 2023
Verified reviewExcellent property and very convenient to any winter sports/activities. From front desk, restaurant to the cleaning staff they were all very friendly and helpful. Property is clean and has a fantastic old time charm.
Nothing.
Reviewed: 21 September 2023 · Stayed in September 2023
Verified reviewReviewed: 30 May 2023 · Stayed in March 2023
Verified reviewFood was excellent. Easy walk to Gschwandtkopf slopes
Reception, waiters not always the friendliest