Hodnocení – Hilton Vienna Plaza

Dear Radek, Thank you for choosing Hilton Vienna Plaza and for taking the time to post a review on this website. I am glad you liked the central location of our property. At the same time I am very sorry to read about your experience with the minibar. We hope to have the pleasure of welcoming you back again soon! Best Regards, Katarina Plaza Host

Dear Radek, Thank you for choosing Hilton Vienna Plaza and for taking the time to post a review on this website. I am glad you liked the central location of our property. At the same time I am very sorry to read about your experience with … Zobrazit více

Dear Barbora, Thank you for your review! We’re glad to hear that you enjoyed your overall stay at our hotel. We apologize for the inconvenience regarding Netflix connectivity on the TV. Your feedback is valuable to us, and we will consider this for future improvements. We hope to have the pleasure of welcoming you back and providing an even better experience! Best regards from the Hilton Vienna Plaza

Dear Barbora, Thank you for your review! We’re glad to hear that you enjoyed your overall stay at our hotel. We apologize for the inconvenience regarding Netflix connectivity on the TV. Your feedback is valuable to us, and we will conside… Zobrazit více

Dear Mr. Miroslav, Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret that your experience did not meet your expectations and sincerely apologize for the series of inconveniences you encountered. Firstly, we are very sorry to hear that the surprise for your wife’s birthday was revealed at the reception. Our intention is always to make special occasions memorable and joyful, and it is disheartening to know that we fell short in this instance. We will address this issue with our reception team to ensure that such surprises are handled with the utmost discretion in the future. Regarding the package you purchased, we apologize for not meeting your expectations. We understand your disappointment and frustration, especially given that the issue was not resolved in a timely manner. Your feedback highlights a lapse in our service, and we will be reviewing our processes to prevent such occurrences going forward. The delays and lack of resolution at the reception are unacceptable, and we apologize for the inconvenience this caused, especially on such a special occasion. Rest assured, we will be conducting additional training with our team to improve our service responsiveness and ensure that all complaints are handled promptly and effectively. We apologize for the confusion regarding the mini fridge in your room. While we do not have a minibar, we provide a mini fridge to store items for our guests. The refund of 15€ has been already done on your check out day, please note that it might take a couple of days until you will be able to see it in your bank account. We value your feedback and appreciate your understanding. We hope you will give us another opportunity to provide you with a better experience in the future. With regards, Mateusz Zych Front Office Supervisor

Dear Mr. Miroslav, Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret that your experience did not meet your expectations and sincerely apologize for the series of inconveniences you e… Zobrazit více

Dear Petr, Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our beds comfortable, as guest comfort is one of our top priorities. Regarding the minibar in your room, we apologize for any confusion. At our hotel, our minibars are designed to be used as refrigerators, which is why they arrive empty. We apologize if this was not clearly communicated during your stay. We will ensure that our communication regarding minibar usage is clearer in the future to avoid any inconvenience to our guests. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back and provide an even better experience in the future. Warm regards, Camille Plaza Host Hilton Vienna Plaza Hotel

Dear Petr, Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our beds comfortable, as guest comfort is one of our top priorities. Regarding the minibar in your room, we apologize … Zobrazit více

Dear Miroslav, Thank you very much for choosing Hilton Vienna Plaza and for taking the time to review your recent stay with us. We are glad that you enjoyed your overall time at our 1920s Art Deco Style Hotel and that almost every aspect of your stay was to your satisfaction. We look forward to welcoming you back soon. Kind regards, Kimberly Acting Front Office Manager

Dear Miroslav, Thank you very much for choosing Hilton Vienna Plaza and for taking the time to review your recent stay with us. We are glad that you enjoyed your overall time at our 1920s Art Deco Style Hotel and that almost every aspect of… Zobrazit více

Dear Markéta, Thank you very much for choosing Hilton Vienna Plaza and for taking the time to review your recent stay with us. We are glad that you enjoyed your overall time at our 1920s Art Deco Style Hotel and that almost every aspect of your stay was to your satisfaction. Regarding your comments on our breakfast, allow me to assure you that I have already evaluated this matter with the respective department head in order to avoid such re-occurrences in the future. We sincerely hope to welcome you back at the Hilton Vienna Plaza. Kind regards, Kimberly Plaza Service Manager

Dear Markéta, Thank you very much for choosing Hilton Vienna Plaza and for taking the time to review your recent stay with us. We are glad that you enjoyed your overall time at our 1920s Art Deco Style Hotel and that almost every aspect of … Zobrazit více

Thank you for choosing Hilton Vienna Plaza for your stay once again, and for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that our hotel has become your preferred choice in Vienna. Your loyalty is greatly appreciated, and we look forward to welcoming you back for your next visit. Kind regards, Hilton Vienna Plaza

Thank you for choosing Hilton Vienna Plaza for your stay once again, and for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that our hotel has become your preferred choice … Zobrazit více