Reviews of HEITZMANN - Hotel & Rooftop 4 stars
Weißgerbergasse 1, 5700 Zell am See, Austria
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewNoise from outside
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewClose to the local town.
The property sits on a main road which is noisy.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewIt is clean and well positioned.
Disappointing Experience – Not Worth the Premium Price Unfortunately, my experience at this hotel did not meet expectations. The staff were consistently rude and unaccommodating, which was especially surprising given my professional background in the hospitality industry. In most reputable establishments, such behaviour would not be tolerated beyond the first day. For the premium rates charged, I expected a more refined and guest-oriented approach. Sadly, the service fell far short of what one would expect from an "up-market" property. Additionally, the hotel does NOT OFFER on-site parking, despite what the online description implies. Guests are instructed to park in a nearby public garage at the same rate as any visitor to Zell am See. This misleading information caused unnecessary inconvenience. We were asked to check in with our car idling outside on a narrow street, carry our luggage to the room, return to reception to scan a QR code with directions to the city garage, and then drive the car there. For a hotel at this price point, this process was chaotic and poorly managed. Overall, the hotel seems to overestimate its appeal. If you're looking for a clean, centrally located place to stay with friendly staff and honest advertising, I would recommend exploring other nearby options.
Thank you for your review! All guests receive detailed information with photos regarding the garage and parking via WhatsApp and email. Booking.com also states that the garage is 200 meters from the hotel (even on the cover photo). We regret that you did not read this information. Due to the layout of the town of Zell am See, which many guests cite as a reason for their trip to Zell am See, there is no garage underneath the hotel. Your booking was made at the last minute, and due to the limited availability on site during peak season, you probably did not research the information sufficiently. Our staff is described as consistently friendly in reviews. Unfortunately, we can not respond to hostile behavior in a friendly manner. All the best, Team - HEITZMANN - Hotel & Rooftop
Thank you for your review! All guests receive detailed information with photos regarding the garage and parking via WhatsApp and email. Booking.com also states that the garage is 200 meters from the hotel (even on the cover photo). We reg… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewHotel Heitzmann offers a great stay with its very central location and comfortable, well-equipped rooms. The service was friendly and professional, making the experience smooth and enjoyable.
One minor inconvenience was the limited space for unloading luggage directly at the hotel entrance. However, there is a nearby parking garage that worked well for parking during our stay.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat location, very good breakfast and comfortable specious room.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewParking was far from the hotel
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewroof top bar excellent. our room which seemed to be very clean had an odour that was always there which spoiled our stay a little.
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewLocation was walkable. Enjoyed rooftop lounge area.
Traffic noise. No a/c. Room was hot
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewGood location, friendly, obliging staff. Exceptionally clean. Good breakfast. Nice bar inside and beautiful rooftop bar with stunning views of Zell am See. Lovely atmosphere in the roof top bar . Nice restaurants nearby.
Rooms don’t have showers . Deep, high sided bath with a shower on the wall over it. Not suitable for anyone with back issues or anyone not of a taller stature!!! It’s a pity there was no facility open for food other than breakfast.
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThey charged me Euro 3.50 for tap water at the bar, even though there’s free tap water available in a jug with glasses at the reception for everyone to help themselves.
Dear Andrea, Thank you for your review and your stay. We apologize for the inconvenience; we don't serve tap water, only bottled water. As you already described, there is a water jug at the reception from which guests can serve themselves; you also described this very precisely. However, we offer a service in the hotel bar, and we have to pay the wages for this service. It's a shame that we only received a 1.0 rating because of this one issue with the water, which spoiled the entire stay. All the best, HEITZMANN - Hotel & Rooftop
Dear Andrea, Thank you for your review and your stay. We apologize for the inconvenience; we don't serve tap water, only bottled water. As you already described, there is a water jug at the reception from which guests can serve themse… Show more