8.6

Reviews of Hotel Grüner Baum 4 stars

Sebastian-Hörl-Gasse 5, 5700 Zell am See, Austria

  • Pavel

    Reviewed: 2 September 2025 · Stayed in September 2025

    Verified review

    It was rather noisy in the when the window were open from the restaurant below the room 146. All night the clatter and then some other works up the road in the morning would make it tough to sleep in.

  • Howells

    Reviewed: 1 September 2025 · Stayed in September 2025

    Verified review

    Location, Breakfast and parking is excellent!

    Reception was a bit hot / cold, evening they said there was no milk or tea but then after asking to check came back with both...

    Property response:

    Dear Guest, Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed our central location, the breakfast, and the convenient parking facilities. At the same time, we are sorry to read about your mixed impression at the reception. Please rest assured that we will address this with our team to ensure a warmer and more consistent service experience in the future. We are glad that in the end we were able to provide you with both milk and tea, and we appreciate your understanding. We truly value your comments as they help us to improve, and we hope to welcome you back again soon for an even smoother stay. Kind regards, Your Grüner Baum Team

    Dear Guest, Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed our central location, the breakfast, and the convenient parking facilities. At the same time, we are sorry to read about your mix… Show more

    Hotel Grüner Baum
    2 September 2025
  • Saeed

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
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  • Saeed

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
  • Pauline

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    Great location, beautiful room, friendly staff, good breakfast!

    Shame the elevator was not working and we had to carry our luggage up the stairs. Also, the room was warm even with the windy open and there was no air con.

    Property response:

    Thank you very much for your kind feedback and for highlighting our central location, beautiful rooms, friendly team, and breakfast offer. We are delighted to hear you enjoyed your stay overall. We sincerely apologize for the inconvenience caused by the temporary elevator issue and the warm room conditions. Unfortunately, as our historic building does not have air conditioning, we understand that it can occasionally feel warmer in summer. We truly appreciate your understanding and your constructive comments, which help us improve. We would be very happy to welcome you back on a future visit to Zell am See. Kind regards, Your team at Hotel Grüner Baum

    Thank you very much for your kind feedback and for highlighting our central location, beautiful rooms, friendly team, and breakfast offer. We are delighted to hear you enjoyed your stay overall. We sincerely apologize for the inconvenience… Show more

    Hotel Grüner Baum
    30 August 2025
  • Anna

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
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  • Zakir

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review
  • Zoe

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Our room was lovely and included a balcony with great view and super bathroom.

    Staff could have been friendlier. Few smiles and pm staff offered little welcome.

    Property response:

    Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your room, the beautiful balcony view, and our bathroom facilities, as well as the breakfast selection. We are, however, sorry to learn that you did not feel as warmly welcomed by our team as we would wish. Friendliness and attentive service are core values for us, and we will address your comments with our staff to ensure every guest receives a genuinely warm and welcoming experience at all times. We hope to have the pleasure of welcoming you back to Hotel Grüner Baum in the future and to provide you with an even more enjoyable stay. Kind regards, Your Hotel Grüner Baum Team

    Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your room, the beautiful balcony view, and our bathroom facilities, as well as the breakfast selection. We are, however, sorry to learn that yo… Show more

    Hotel Grüner Baum
    15 August 2025
  • Elizabeth

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review

    Everything, it was exceptional

    Nothing, everything was perfect

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  • Cidiney

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review
  • Jaruvee

    Reviewed: 28 July 2025 · Stayed in July 2025

    Verified review

    Nice room very clean Good breakfast Very close to old town

    Property response:

    Thank you very much for your positive feedback and for taking the time to rate your stay with us. We are delighted to hear that you enjoyed the clean and comfortable room, as well as our breakfast offer. It’s also great to know that our central location near the old town contributed positively to your experience. We hope to welcome you back to Zell am See again soon! Kind regards, Your team at Hotel Grüner Baum

    Thank you very much for your positive feedback and for taking the time to rate your stay with us. We are delighted to hear that you enjoyed the clean and comfortable room, as well as our breakfast offer. It’s also great to know that our ce… Show more

    Hotel Grüner Baum
    28 July 2025
  • Suzanne

    Reviewed: 27 July 2025 · Stayed in July 2025

    Verified review
    Property response:

    Thank you so much for your wonderful review and your kind words! We are delighted to hear that you enjoyed your stay with us and appreciated the combination of modern comfort and historic charm, as well as our central location and helpful team. It would be a pleasure to welcome you back to Hotel Grüner Baum on your next visit to Zell am See! Warm regards, Your Team at Hotel Grüner Baum

    Thank you so much for your wonderful review and your kind words! We are delighted to hear that you enjoyed your stay with us and appreciated the combination of modern comfort and historic charm, as well as our central location and helpful … Show more

    Hotel Grüner Baum
    28 July 2025
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  • Peter

    Reviewed: 17 July 2025 · Stayed in July 2025

    Verified review

    Quality of suite. Staff very helpful 10/10

    Nothing

    Property response:

    Dear Peter, Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed the quality of your suite and that our staff made a positive impression on you. Warm regards, Your team at Hotel Grüner Baum

    Hotel Grüner Baum
    22 July 2025
  • Adrian

    Reviewed: 12 July 2025 · Stayed in July 2025

    Verified review

    Location Good size room, very clean Great check in Parking 17E

    No Smart TV so no Netflix

    Property response:

    Thank you very much for your great review and kind feedback! We’re delighted to hear that you enjoyed the location, the comfort of your room, and the smooth check-in process. Regarding the TV: It is indeed a Smart TV, but due to data protection regulations, streaming services like Netflix are unfortunately not enabled. We appreciate your understanding and thank you for pointing it out. We hope to welcome you back to Hotel Grüner Baum soon! Warm regards, Your team at Hotel Grüner Baum

    Thank you very much for your great review and kind feedback! We’re delighted to hear that you enjoyed the location, the comfort of your room, and the smooth check-in process. Regarding the TV: It is indeed a Smart TV, but due to data prot… Show more

    Hotel Grüner Baum
    16 July 2025
  • 7.0 Good
    Michał

    Reviewed: 10 July 2025 · Stayed in July 2025

    Verified review

    Location in the centre of Zell, in the street with lots of restaurants and bars Room with balcony (i think all rooms have one), you can sit there in the evening and enjoy the view of mountains in the distance and busy street just below you (i visited in the summer, not sure if this would work during winter season :)

    Nothing

    Property response:

    Dear Michal, Thank you very much for your kind review! We're delighted to hear that you enjoyed our central location in the heart of Zell am See, surrounded by restaurants and lively summer atmosphere. It's great to know that you appreciated the balcony with its view of the mountains and the vibrant street below — a true summer highlight. And yes, you're right: most of our rooms do have balconies, and they offer a cozy retreat in every season, even in winter when the town transforms into a magical snowy landscape. We hope to welcome you back soon — whether in summer or winter! Warm regards, Your team from Hotel Grüner Baum

    Dear Michal, Thank you very much for your kind review! We're delighted to hear that you enjoyed our central location in the heart of Zell am See, surrounded by restaurants and lively summer atmosphere. It's great to know that you … Show more

    Hotel Grüner Baum
    11 July 2025
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  • John

    Reviewed: 10 July 2025 · Stayed in July 2025

    Verified review

    Very central, breakfast excellent! Secure parking for our motorcycle!

    No coffee in room.

    Property response:

    Thank you very much for your wonderful review and for highlighting our central location, cleanliness, and especially our breakfast and staff – we truly appreciate your kind words! We're glad to hear that our secure parking was convenient for your motorcycle. Regarding your comment about coffee in the room – we understand this wish and would like to mention that we offer complimentary instant coffee and tea at the reception, available for you at any time. We hope to welcome you again soon in Zell am See! Team Grüner Baum

    Thank you very much for your wonderful review and for highlighting our central location, cleanliness, and especially our breakfast and staff – we truly appreciate your kind words! We're glad to hear that our secure parking was convenie… Show more

    Hotel Grüner Baum
    10 July 2025
  • David

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review
  • Saeed

    Reviewed: 2 July 2025 · Stayed in July 2025

    Verified review

    Near the downtown

    Room, space is very

    Property response:

    Thank you for your feedback and for staying with us. We're happy to hear that you appreciated the parking and our central location. You booked a Superior Room with 23 m². If you prefer more space, we also offer other room categories: Our Junior Suites (36 m²) and Suite Comfort (42 m²) are available exclusively on our official website. Alternatively, our Living Suites (42 m²) can be booked through Booking.com. We’d be happy to assist you with selecting a more spacious option for your next visit and hope to welcome you back soon. Team Grüner Baum

    Thank you for your feedback and for staying with us. We're happy to hear that you appreciated the parking and our central location. You booked a Superior Room with 23 m². If you prefer more space, we also offer other room categories: … Show more

    Hotel Grüner Baum
    5 July 2025
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  • Anonymous

    Reviewed: 26 June 2025 · Stayed in June 2025

    Verified review

    The location was perfect, right in the city center.

    Property response:

    Thank you so much for your excellent review! We’re thrilled to hear that you enjoyed our perfect location in the heart of the city center. It was a pleasure having you with us, and we would be delighted to welcome you back again soon! Team Grüner Baum

    Thank you so much for your excellent review! We’re thrilled to hear that you enjoyed our perfect location in the heart of the city center. It was a pleasure having you with us, and we would be delighted to welcome you back again soon! Team… Show more

    Hotel Grüner Baum
    5 July 2025
  • Lay

    Reviewed: 23 June 2025 · Stayed in June 2025

    Verified review
  • Matt

    Reviewed: 22 June 2025 · Stayed in June 2025

    Verified review
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  • Tim

    Reviewed: 19 June 2025 · Stayed in June 2025

    Verified review

    What a fantastic hotel. Easily one of the best I’ve stayed in. Superb location, clean, modern and a lovely room. The receptionist was so helpful too. Definitely recommended!

    Property response:

    Dear Tim, Thank you so much for your wonderful review! We are delighted to hear that you had such a fantastic stay with us and that you enjoyed our central location, the modern and clean rooms, and especially our service. Your kind words about our receptionist truly mean a lot — we’ll make sure to pass them on to the team. It was a pleasure having you as our guest, and we would love to welcome you back again soon! Warm regards, Your team at Hotel Grüner Baum

    Dear Tim, Thank you so much for your wonderful review! We are delighted to hear that you had such a fantastic stay with us and that you enjoyed our central location, the modern and clean rooms, and especially our service. Your kind words … Show more

    Hotel Grüner Baum
    20 June 2025
  • Ivan

    Reviewed: 13 June 2025 · Stayed in June 2025

    Verified review
  • Agatha

    Reviewed: 10 June 2025 · Stayed in June 2025

    Verified review
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  • Sahil

    Reviewed: 10 June 2025 · Stayed in June 2025

    Verified review

    Centrally located

    The price is too high compared to other hotels in the city and they don’t offer summer card which other hotels offered

    Property response:

    Dear Sahil, Thank you very much for your feedback and for staying with us. We’re pleased to hear that you appreciated our central location. However, we regret to read that you found our pricing to be higher compared to other hotels in the area and that the inclusion of the summer card was missing. Please allow us to explain that our rates reflect the quality of service, the central location, and the amenities we offer, such as [insert unique offerings, e.g., complimentary breakfast, in-house spa, or room features]. While we currently do not include the summer card, we are constantly reviewing our offers and partnerships to enhance the guest experience and stay competitive. Your feedback is important to us and will certainly be taken into consideration in our future planning. We hope to welcome you again and have the opportunity to provide you with an even better experience. Warm regards, Karl Guest Relations / Hotel Grüner Baum

    Dear Sahil, Thank you very much for your feedback and for staying with us. We’re pleased to hear that you appreciated our central location. However, we regret to read that you found our pricing to be higher compared to other hotels in the… Show more

    Hotel Grüner Baum
    10 June 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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