Reviews of Grand Hotel Zell am See 4 stars
Esplanade 4-6, 5700 Zell am See, Austria
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewEvery this the staff were very helpful
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewLocation is superb with fantastic views of the lake
The memory foam beds were too firm & the nylon stretchy sheets not nice
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe restaurant was very good
The new building is poor in size especially toilet
Dear Helal, Thank you for your feedback regarding your stay. We appreciate your comments about our restaurant. You indeed booked our smallest room category which a room size of approximately 20m². We have larger rooms and of course also suites in both are older and newer building. Please speak to our reservations team for your next booking so that they can assure that you book the room category that best suits your needs. Kind regards from the team at the GRAND HOTEL ZELL AM SEE
Dear Helal, Thank you for your feedback regarding your stay. We appreciate your comments about our restaurant. You indeed booked our smallest room category which a room size of approximately 20m². We have larger rooms and of course also … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in June 2025
Verified reviewGreat location and the staff were wonderful
We had a great room with balcony but it was situated right above the smoking area for the casino which if you reserved a non-smoking room was not pleasant
Dear Anthony, Thank you for your kind words about our location and staff. We apologize for the inconvenience caused by the proximity of the smoking area to your room. We appreciate your feedback and will take it into consideration for future improvements. Warm regards from the entire team at GRAND HOTEL ZELL AM SEE.
Dear Anthony, Thank you for your kind words about our location and staff. We apologize for the inconvenience caused by the proximity of the smoking area to your room. We appreciate your feedback and will take it into consideration for futu… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery nice hotel with very good location maybe the best in that village very good view at the lake many shops around you, and they have a good breakfast area, and they have a good and beautiful garden to sit outside.
Very expensive, no air condition in my room which you may need in the summertime there's a train in the front of the hotel but even though the location is really good.
Dear Saeed, Thank you for your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated the prime location, beautiful views, and our breakfast area. We understand your concerns about the absence of air conditioning in your room; however, we do offer rooms equipped with air conditioning and are actively working to install more in the future. We hope to welcome you back soon for another enjoyable experience. Kind regards from the entire team of the GRAND HOTEL ZELL AM SEE.
Dear Saeed, Thank you for your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated the prime location, beautiful views, and our breakfast area. We understand your concerns about the abs… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation is exceptional. Staff was very helpful and nice. Apartment was clean and tidy.
* Parking is tricky to get to. * Not all units are air conditioned (visited during summer). They did provide a standing fan however. * My room had a king bed frame but with 2 single-sized mattresses which made it very uncomfortable. Also, we requested a single large blanket for 2 persons, instead we were given 2 single sized blankets. * Neighbor apartments had their food trays outside their door and housekeeping didn’t remove them for the 2 nights we stayed which started to smell a little. * The general theme of the hotel is very outdated. Although this might be intended, some things could be improved such as the keys they provided. instead of card keys they use normal keys with one of the largest keychain I have ever seen! * There is only 1 elevator that we could use that is in service to many many residents. It might take few minutes to use it at peak times.
Dear Salem, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our exceptional location and the cleanliness of your apartment, as well as the helpfulness of our staff. We acknowledge the concerns you've raised regarding parking accessibility - the city implemented a new boom and pollard system this summer and this is unfortunately not yet included in the Googlemaps directions although we have already asked for those to be changed. We unfortunately do not have air conditioning in all our rooms but are working on extending that offering. We apologize for the inconvenience caused by the mattresses and bedding arrangement. In Austria it is unfortunately not typical to have one large blanket and those are not readily available here. We check the corridor for food trays on a regular basis and it is quite impossible that the same tray was standing outside the door for 2 nights. There are actually two elevators along the corridor and we apologise that this was not pointed out to you. Additionally, we appreciate your input on the hotel's decor and key system; your comments will be taken into consideration as we continually strive to enhance our guest experience. Kind regards from the team of the GRAND HOTEL ZELL AM SEE.
Dear Salem, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our exceptional location and the cleanliness of your apartment, as well as the helpfulness of … Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in May 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe only good thing about this property is the location and the forgotten old glamour that has transcended the bad care of the property
The hotel is fully targeted at mass tourism and as such is not taking neither good care to train their staff, nor good care to offer a decent meal and certainly not anything close to a luxury experience. Nothing cozy, authentic or alpine like. It is very disappointing when planning an Alpine lake trip to get to a place like that.
Dear Diana, Thank you for sharing your feedback regarding your recent stay. We regret to hear that your experience did not meet your expectations, particularly in relation to the level of service and dining options. We strive to provide a welcoming environment and ensure our staff are adequately trained to cater to our diverse clientele. Your comments regarding the atmosphere and authenticity have been noted, as we aim to reflect the charm of our Alpine location. We appreciate your insights and will continue to work towards enhancing our guest experience. Warm regards from Zell am See from the entire team at GRAND HOTEL ZELL AM SEE
Dear Diana, Thank you for sharing your feedback regarding your recent stay. We regret to hear that your experience did not meet your expectations, particularly in relation to the level of service and dining options. We strive to provide a … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewJust the location
Quality of rooms is poor , services were very poor, air conditioning in three rooms out of the four I booked was very bad. Requested to change the fourth room to one with AC , the hotel did not do their best .
Dear Nidal, We regret to hear that your experience did not meet your expectations. We do have rooms with air conditioning and are actively working on expanding this feature. Please contact us directly for your next booking so that we can assure that you book the room category that best suits your needs. Your feedback is valuable, and we hope to provide a better stay in the future. Kind regards from the team of the GRAND HOTEL ZELL AM SEE
Dear Nidal, We regret to hear that your experience did not meet your expectations. We do have rooms with air conditioning and are actively working on expanding this feature. Please contact us directly for your next booking so that we can a… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe location is great
The bed for my son very bad also I can’t sleep from the mattress on the king bed is very bad and the tv Not working and I asked tow times to fix it
Dear Ibraheem, Thank you for your feedback. We regret to hear about your discomfort with the mattress and the issues with the TV during your stay. Please inform us in the future, and we will be happy to assist with mattress adjustments. Warm regards from Zell am See, from the entire team at GRAND HOTEL ZELL AM SEE.
Dear Ibraheem, Thank you for your feedback. We regret to hear about your discomfort with the mattress and the issues with the TV during your stay. Please inform us in the future, and we will be happy to assist with mattress adjustments. … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewEverything was exceptional From the smooth check in , Car and Luggage handling , Professional staff taking care of every detail of your stay since arrival until departure ( front disk Mr.Ibrahim , all Restaurant personnel especially Ms.Marrie, and the housekeeping staff ) Clean and beautiful , spacious rooms , breathtaking lake view. Central Location close to everything. We booked half board , and special mention to the dining experience which is 7 stars and luxurious, variety , quality , taste all exceeded our expectations. Definitely highly recommended
NOTHING
Dear Omran, Thank you very much for your kind words and for taking the time to share your exceptional experience at Grand Hotel Zell am See. We are delighted to hear that our team, including Mr. Ibrahim and Ms. Marie, contributed positively to your stay and that you enjoyed our dining experience along with the beautiful views our hotel offers. Your recommendation means a lot to us, and we look forward to welcoming you back in the future to create more memorable moments. Best regards from the team of the GRAND HOTEL ZELL AM SEE
Dear Omran, Thank you very much for your kind words and for taking the time to share your exceptional experience at Grand Hotel Zell am See. We are delighted to hear that our team, including Mr. Ibrahim and Ms. Marie, contributed positivel… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocations and views
Over priced
Dear Tariq, Thank you for your feedback regarding our location and pricing. We strive to provide exceptional experiences with stunning views, and we appreciate your perspective on value. Your input is valuable to us as we continuously work to enhance our offerings. Kind regards from the team of the GRAND HOTEL ZELL AM SEE.
Dear Tariq, Thank you for your feedback regarding our location and pricing. We strive to provide exceptional experiences with stunning views, and we appreciate your perspective on value. Your input is valuable to us as we continuously work… Show more