Reviews of FIRSTpeak Zauchensee 4 stars
17 Zauchensee, 5541 Zauchensee, Austria
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Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewDear Barbora, Thank you so much for your wonderful review! We are truly delighted that you enjoyed your stay with us and that our service, spa, and location right in the ski resort met your expectations. It's always a pleasure to hear such positive feedback – it motivates our entire team. We hope to welcome you back again soon for another great stay! Warm regards, Christoph Steinbacher
Dear Barbora, Thank you so much for your wonderful review! We are truly delighted that you enjoyed your stay with us and that our service, spa, and location right in the ski resort met your expectations. It's always a pleasure to hear… Show more
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewWe had a two bedroom apartment suite with a living/dining room which was very convenient for a family with three young children. It s a newer hotel and the rooms are modern and well designed
The staff was eitehr absengt or unheloful. There was no service at all. When we arrived, no one helped us by escorting us to the room or help us with the large number of luggage we had. We had to go and get a trolley oursleved, load the bags and bring it all to the room. It wasn't an accident beacause when wee left it was the same saga. The only people we saw were at the self service breakfast buffet where only two people. presnegt for a lagre hotel at full capaciy. Not very keen to help either. Because of the satff, I would never stay in that hotel again. This is in sharp contrast with freinds who stayed at the Alpenrose hotel, same 4* rating but wonderful team as well as better location
Dear Mr. De Backer, Thank you for staying with us at FIRSTpeak Zauchensee and for taking the time to share your impressions. We’re pleased to hear that you found the layout and design of your apartment convenient and well-suited for your family. However, we deeply regret that your overall experience was negatively impacted by the service. Please allow us to clarify that we do not typically offer a luggage service as part of our standard offering. That said, all of our team members are trained to assist whenever needed — had you informed us, we would have been happy to help with your luggage. We are truly sorry to hear that you found our staff to be absent or unhelpful. This does not reflect the level of attention we strive to provide, and we will follow up internally to ensure this impression does not repeat. We appreciate your feedback and will use it to further improve our guest experience. Warm regards from Zauchensee, Christoph Steinbacher & the entire team at FIRSTpeak
Dear Mr. De Backer, Thank you for staying with us at FIRSTpeak Zauchensee and for taking the time to share your impressions. We’re pleased to hear that you found the layout and design of your apartment convenient and well-suited for your … Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewThe hotel was very clean (smelled lovely!) and the staff were super helpful. The dinner provided was substantial (lots of small courses) and interesting in terms of the menu.
My bedroom looked out onto the wall of the next door hotel which was an unexpected disappointment.
Dear Hannah, Thank you very much for staying with us at FIRSTpeak Zauchensee and for your thoughtful review. We’re glad to hear that you enjoyed the cleanliness, the lovely atmosphere, our attentive staff, and the culinary experience during your stay. Regarding the view from your room — all of our Standard Rooms face the neighboring hotel, and we understand this may come as a surprise to some guests. For future visits, we would be happy to recommend an alternative room category with a more open view to better suit your preferences. Warm regards from Zauchensee, Christoph Steinbacher & the entire team at FIRSTpeak
Dear Hannah, Thank you very much for staying with us at FIRSTpeak Zauchensee and for your thoughtful review. We’re glad to hear that you enjoyed the cleanliness, the lovely atmosphere, our attentive staff, and the culinary experience duri… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in February 2025
Verified reviewOur stay in the hotel was comfortable and care free. The hotel personnel was friendly, welcoming and willing to accommodate to our request. Great wellness facilities. I appreciated free access to drinking water supply on each floor, and to a private garage. Everything was available in the walking vicinity to the hotel- ski lifts, ski slopes, hiking trails, ski rent. Overall, we had no reason to complain.
Just a small detail, but I was missing a kettle in my room. Perhaps it was available on request, have not checked.
Dear Natalie, Thank you so much for your fantastic review and for sharing your experience with us! We are thrilled to hear that you had such a comfortable and relaxing stay and that you appreciated our wellness facilities, the convenient location, and the thoughtful amenities like the free drinking water on each floor and the private garage. We are especially happy that our team made you feel welcome and accommodated your requests — providing a pleasant and stress-free experience for our guests is always our priority. Should you decide to visit us again, we would be delighted to welcome you back for another wonderful stay at FIRSTpeak Zauchensee! Warm regards from Zauchensee, Christoph Steinbacher & the entire FIRSTpeak team
Dear Natalie, Thank you so much for your fantastic review and for sharing your experience with us! We are thrilled to hear that you had such a comfortable and relaxing stay and that you appreciated our wellness facilities, the convenient l… Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewLocation is perfect with modern and clean facilities. Excellent breakfast and bar area.
Lacks Austrian charm due to being modern, needs a few little things adding.
Dear Adrian, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed your stay at FIRSTpeak Zauchensee and appreciated our perfect location, modern and clean facilities, as well as the excellent breakfast and bar area. We understand your comment about the Austrian charm and appreciate your suggestion. We are continuously working to improve the atmosphere and add those special touches that make a stay even more memorable. It was a pleasure having you with us, and we would be delighted if you chose to visit us again in the future. Kind regards from Zauchensee, Christoph Steinbacher & the entire team at FIRSTpeak
Dear Adrian, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed your stay at FIRSTpeak Zauchensee and appreciated our perfect location, modern and clean facilities, as well as the excellent… Show more
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewFabulous hotel - great location - very near to ski lifts. Staff all fantastic and very helpful. Lovely bar area, wonderful spa facility and great restaurant!
Dear Sarah, Thank you so much for your fantastic review and perfect rating! We are thrilled to hear that you and your family had such a wonderful stay with us. It’s great to know that you enjoyed our location near the ski lifts, the bar area, the spa facilities, and the restaurant. A special thank you for highlighting our staff – we will be sure to share your kind words with the team! Thank you for staying with us – we truly appreciate it! Best regards from Zauchensee, Christoph Steinbacher & the entire FIRSTpeak team
Dear Sarah, Thank you so much for your fantastic review and perfect rating! We are thrilled to hear that you and your family had such a wonderful stay with us. It’s great to know that you enjoyed our location near the ski lifts, the bar a… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewLocation (across the street to a gondola), cleanness, interiors, adult spa area (it was great that there was a separate area for kids), staff wes super kind and helpful. We liked bed decorations for valentines. We liked skiroom with dedicated lockers for each room. Garage was super convenient. If you want to ski after checkout and change before leaving - there are dedicated lockers and bathroom. We really enjoyed stay and definitely we will come back and recommend the hotel to our friends. Thank you!
Some tasting menu options were too fancy for us - we would prefer more standard options, Austrian or seasonal flavors. It would be good to have a kettle and mugs in a room. Rooms are a bit too hot and we slept with open window (what is not eco).
Dear Zuzanna, Thank you very much for your fantastic review! We are delighted to hear that you enjoyed our location, cleanliness, interiors, and the adult spa area. It’s wonderful that you appreciated the separate space for children, as well as the thoughtful details like the Valentine's Day bed decorations and the dedicated ski lockers for each room. We’re also happy that our garage and post-checkout facilities added convenience to your stay. We truly appreciate your feedback regarding the tasting menu, room amenities, and temperature. Your suggestions are valuable to us, and we will take them into consideration to further improve our services. It would be our pleasure to welcome you back, and we sincerely thank you for recommending our hotel to your friends! Best regards from Zauchensee, Christoph Steinbacher & the entire team at FIRSTpeak
Dear Zuzanna, Thank you very much for your fantastic review! We are delighted to hear that you enjoyed our location, cleanliness, interiors, and the adult spa area. It’s wonderful that you appreciated the separate space for children, as we… Show more
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewLittle to cold pool.
Dear Vladimira, Thank you very much for your great rating and for taking the time to share your experience with us. We are delighted that you enjoyed our location, staff, and facilities. We appreciate your feedback regarding the pool temperature. We will certainly take this into consideration to ensure an even more comfortable experience for our guests in the future. We hope to welcome you back soon for another wonderful stay! Best regards from Zauchensee, Christoph Steinbacher & the entire FIRSTpeak team
Dear Vladimira, Thank you very much for your great rating and for taking the time to share your experience with us. We are delighted that you enjoyed our location, staff, and facilities. We appreciate your feedback regarding the pool temp… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewDinner is spectacular!
There is no bottle of water in the room, although at any restaurant you get water for free.
Dear Claudiu, Thank you so much for your fantastic review and perfect score! We’re thrilled to hear that you enjoyed the spectacular dinner – we’ll make sure to pass your kind words on to our kitchen team. We appreciate your feedback regarding the bottled water in the room. We’ll take your suggestion into consideration as we continuously aim to enhance our guests’ experience. It was a pleasure having you with us. If you choose to visit us again in the future, we would be delighted to welcome you back. Kind regards from Zauchensee, Christoph Steinbacher & the entire team at FIRSTpeak
Dear Claudiu, Thank you so much for your fantastic review and perfect score! We’re thrilled to hear that you enjoyed the spectacular dinner – we’ll make sure to pass your kind words on to our kitchen team. We appreciate your feedback rega… Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewSecond time here and definetely not the last one. It's hard to find any negative side at this superior newly build place with exceptionally good staff.
Dear Jonas, Thank you so much for your fantastic review and for choosing to stay with us again! We are truly delighted to hear that you had such a great experience and that our team contributed to making your stay special. It means a lot to us that you plan to return – we look forward to welcoming you back for another wonderful stay! Best regards from Zauchensee, Christoph Steinbacher & the entire FIRSTpeak team
Dear Jonas, Thank you so much for your fantastic review and for choosing to stay with us again! We are truly delighted to hear that you had such a great experience and that our team contributed to making your stay special. It means a lot … Show more
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewThe food was superior. This is haute-cuisine. It's definitely worth the price but probably too fancy for my children who are more than happy with wiener schnitzel and frites. The buffet is phenomenal and the attention from wait staff was incredible. Every evening mealtime was an event and I enjoyed every mouthful. My children loved the pool and the play room. Thank goodness, too, for the TV which meant my children could happily watch Paw Patrol (German dubbed).
Limited options locally for grabbing food supplies for snacks and quick access to medicines. We needed Ibuprofen/Paracetemol and we could not access this easily without a 70euro trip into the nearest village for the pharmacy. Could there be tea making or coffee making facilities in the room? I would also have liked my drinks to be included in my half-board cost.
Dear Christopher, Thank you very much for your fantastic review! We are delighted to hear that you enjoyed our culinary offerings and that every dinner felt like an event for you. It’s great to know that your children had fun in the pool and playroom – and that Paw Patrol provided some well-earned relaxation time! We appreciate your feedback regarding the availability of snacks and medicine nearby. Unfortunately, due to our remote location, pharmacy access can be challenging, and Austrian regulations do not allow us to provide medication directly to guests. However, we will certainly look into ways to better support our guests in such situations. Your suggestions regarding in-room tea and coffee facilities, as well as drink inclusions in the half-board option, are valuable, and we will take them into consideration. We would love to welcome you and your family back to Zauchensee in the future! Best regards, Christoph Steinbacher & the entire FIRSTpeak team
Dear Christopher, Thank you very much for your fantastic review! We are delighted to hear that you enjoyed our culinary offerings and that every dinner felt like an event for you. It’s great to know that your children had fun in the pool a… Show more
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewEverything was great, really gentle staff,nice And clean accomodation and breakfasts and dinners were absolutely delicious. One of the best holidays,what we ever had.
Dear Mrs. Vybiralova, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us and that our breakfasts, dinners, cleanliness, and accommodation met your expectations. Your kind words about our staff mean a lot to us! It would be our pleasure to welcome you again and provide you with another unforgettable holiday. Best regards from Zauchensee, Christoph Steinbacher & the entire FIRSTpeak team
Dear Mrs. Vybiralova, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us and that our breakfasts, dinners, cleanliness, and accommodation met your expectations. Your kind words about our staff … Show more
Reviewed: 26 October 2024 · Stayed in October 2024
Verified reviewThe shower was nice and big, comfortable beds. Sauna area was great too.
The food wasn't tasty at all, too salty at dinner and the breakfast could use some more variety and fresh ingredients. The indoor pool wasn't heated at all and was too cold for us. The staff at dinner were not nice at all.
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewThe location was great. The hotel was clean and modern.
The food for kids was not so good. Everything were close so soon. The pool, relax area. Lobby bar. So at the evening especially when was raining, you are so bored on your hotel room. And only one chair on the balcony and the other guest of room? Sit on the floor?...
Dear Kittykitty87, Thank you for your feedback and for taking the time to share your experience with us. We’re pleased to hear that you appreciated our location, cleanliness, and modern facilities. We’re sorry to hear that the food for kids did not meet your expectations and that the closing times of our pool, relax area, and lobby bar felt too early. We understand how this could have affected your evening experience, especially when it was raining. Thank you for pointing this out – we’ll review our schedules to see if we can make improvements. We also appreciate your comment about the seating on the balcony. Your feedback helps us to enhance the comfort of our guests. It was a pleasure having you with us. If you choose to visit us again in the future, we would be delighted to welcome you back. Kind regards from Zauchensee, Christoph Steinbacher & the entire team at FIRSTpeak
Dear Kittykitty87, Thank you for your feedback and for taking the time to share your experience with us. We’re pleased to hear that you appreciated our location, cleanliness, and modern facilities. We’re sorry to hear that the food for ki… Show more
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewReviewed: 2 August 2024 · Stayed in July 2024
Verified reviewReviewed: 7 April 2024 · Stayed in April 2024
Verified reviewReviewed: 26 March 2024 · Stayed in March 2024
Verified reviewExcellent choices including someone making fresh eggs and omelettes
Nothing
Dear Nick, Thank you so much for your fantastic review and perfect rating! We’re thrilled to hear that you found your stay comfortable and enjoyed the pool with its slope view. It's also great to hear that you appreciated our food and wine selection – we’ll be sure to share your kind words with our kitchen team. It was a pleasure having you with us. If you choose to visit us again in the future, we would be delighted to welcome you back. Kind regards from Zauchensee, Christoph Steinbacher & the entire team at FIRSTpeak
Dear Nick, Thank you so much for your fantastic review and perfect rating! We’re thrilled to hear that you found your stay comfortable and enjoyed the pool with its slope view. It's also great to hear that you appreciated our food and … Show more