Reviews of Dips&Drops - Hotel Superior 4 stars
Flachauer Straße 163, 5542 Flachau, Austria
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEverything was good
No thing
Reviewed: 8 June 2025 · Stayed in March 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewNice, well lit, brand new (or renovated) hotel, with spacey interiors, kind and helpful staff. Fantastic gym, nice wellness area (although the hottest sauna not hot enough despite having several ones with varying temperatures, Large, comfortable ski depot, convenient underground garage. Fairly large room mit sizeable TV and streaming options, large balcony.
Our room stank of paint, strong chemical smell was probably due to new furniturea and/or renovation, but it was almost unbereable and likely not very healthy. Bed matrasse way too soft and bouncy, could not sleep for the first 2 nights and developed back pain, after flipping the mattrasse the other side was somewhat firmer, but still not comfortable to sleep. The design is minimalistic and industrial which is OK , but the floor in the room was bare concrete, cold, so were walls, and all sound from people walking and slamming their heals reverberated throughout ceiling,walls, making sleep a challenge (even with earplugs). Soap dispenser is illogically placed in the farthest possible location from the bathroom sink, rather than next to it, so you can't use it while standing above the sink, Cryptic light and ventillation switches require more time to learn than an average hotel stay. No minibar or at least minifridge in the room, no kettle for boiling tea water (some stuff was available in a shared kitchen). Breakfast pretty basic. For dinner, even if you paid for halfboard, you need to book the table every morning (or for the entire stay in advance) and you have 2 booking options (around 5PM and around 8PM). If you forget to book, you are left with the bistro food, which in the end may even be a better option as you have like 2 food choices for the halfboard dinner, and the food we selected was so bad that we only used our halfboard option once and took the bistro food. Food in general was not good (with the exception of sirloin steak which was tasty and well made), the per glas wine choice (chardonnay - which had a pink shade to it (?) and "cuveé" whatever that meant) was pretty undrinkable. You have to wait for the food very long. Overall, this hotel seems very overpriced for what it has to offer, also has more of a student hostel wibe, rather than an expensive hotel and ambience is lacking.
Hello Marcin, Thank you so much for visiting the new Dips & Drops and for taking the time to share such detailed feedback about your stay. We’re delighted that you appreciated the friendly atmosphere, the spacious interior, and the new facilities like the Loft Gym and the Relax Area. At the same time, we’re sorry that some aspects didn’t meet your expectations. Your feedback is very important to us, and we’d like to address a few points: Room Comfort and Smell The noticeable smell in the room is actually due to everything being brand new. Hopefully, it will fade over time, but this is something that often happens in freshly opened rooms. We will make sure to ventilate more thoroughly before guests check in. We also take your comments on mattress firmness—it’s always tricky because preferences vary so much—and soundproofing seriously and will look into possible improvements. Amenities and Design Thank you for your feedback on small but important details, such as the placement of the soap dispenser. We actually discussed this at length and ultimately couldn’t find a better spot, as we didn’t want to attach it to the large mirror. The lighting and ventilation systems are smart home-equipped and may take some time to get used to. As for the minibar, we deliberately chose to forgo it since it was rarely used over the past 30 years but still consumed a lot of energy. Instead, guests staying in our Large Stay category have free access to the tea bar in the restaurant, which is why we decided against in-room tea facilities. We’ll take your suggestions into account and consider how we can improve this in the future. Dining Experience It’s true that waiting times in the restaurant were sometimes longer. The hotel was fully booked during your stay, and our team is working hard to become faster every day—which we already have! We're sorry that the menu didn’t fully meet your expectations. Your suggestions regarding dish selection, table reservations, and wine quality are extremely valuable to us. Price-Performance Ratio We understand your concerns regarding pricing. Our goal is to continuously improve our facilities, services, and offerings to ensure a more balanced price-performance ratio. Thank you again for your honest feedback! We would love to welcome you back in the future so you can experience our progress and the quality of our hotel firsthand. 😊 Best regards, The Dips & Drops Team
Hello Marcin, Thank you so much for visiting the new Dips & Drops and for taking the time to share such detailed feedback about your stay. We’re delighted that you appreciated the friendly atmosphere, the spacious interior, and the new… Show more
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 14 March 2024 · Stayed in March 2024
Verified reviewReviewed: 3 January 2023 · Stayed in December 2022
Verified review