Reviews of Hotel Bergkristall Oberlech 4 stars
Oberlech 382, 6764 Lech am Arlberg, Austria
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Reviewed: 21 April 2025 · Stayed in February 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewmodern room, good breakfast, great Sauna
poor front desk service and checkin, no sitting area to chill in
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewoutstanding Location, Spa Chalet offers very nice view
underwhelming view from the room, very limited space. Loud noise in room through connecting door
Thank you for your feedback. We're pleased that you felt comfortable with us and enjoyed your stay. We're sorry that you were disturbed by your roommates, next time please ask for the room situation, that this will not happen again. Best regards from Oberlech, the Wrann family and the Hotel Bergkristall team.
Thank you for your feedback. We're pleased that you felt comfortable with us and enjoyed your stay. We're sorry that you were disturbed by your roommates, next time please ask for the room situation, that this will not happen again. Best re… Show more
Reviewed: 1 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewStaff exceptional professional and very attentive
Many thanks for your kind feedback. We are very happy that you enjoyed the stay at our house. We remain with our best regards, family Wrann in the name of the whole staff of the Bergkristall Hotel
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewWe recently stayed at the Bergkristall for a duration of 8 nights. While the hotel’s location on the mountain, with direct access to the ski lifts, is commendable, we were unfortunately quite disappointed with the level of service we received during our stay. Upon our arrival, we were informed that we should have notified the hotel in advance regarding our dog, despite the hotel’s policy allowing dogs. It is important to note that our dog is a service animal, which necessitates its constant presence with its owner. Consequently, we were initially assigned to a room where dogs are not permitted. After unpacking, we were subsequently informed that we would need to relocate to a smaller room that accommodates dogs. In addition, I found quite offensive how the owner of the hotel discriminated against us for being first time customers and booking through booking.com alluding that we shouldn’t be treated the same way as long standing customers of theirs. The following morning at breakfast, I was carrying my ski boots in a bag when the owner inquired if there was a dog inside, which I found to be quite inappropriate. Additionally, we were reprimanded for requesting a few extra digital room keys. I was further chastised for keeping my skis in the room to prepare them for waxing, and the receptionist displayed rudeness and sarcasm when she observed me with my skis the next day. Lastly, we were charged 15 euros for taking my daughter’s breakfast in a package to consume in our room, a practice I have not encountered in any other hotel. Overall, it was disheartening to feel unwelcome and to be reprimanded throughout our stay. We had anticipated a more positive experience, especially given the considerable expense incurred for our accommodation.
We have read your feedback and are very sorry for your complaint. If you had arrived at our hotel and said you were bringing a dog, we would have known about this and you would have been given a room where dogs are allowed. When the hotel is fully booked, it is difficult to find a solution straight away, but we managed to do so. We have a very comfortable ski and ski boot room where you can also prepare your skis, but please not in your room. Our food is available for consumption in the restaurant at the breakfast buffet; we ask our guests not to take the food to their rooms. It is a shame that you were not able to feel at home with us, like so many guests before you. Kind regards from the Arlberg, the Wrann family.
We have read your feedback and are very sorry for your complaint. If you had arrived at our hotel and said you were bringing a dog, we would have known about this and you would have been given a room where dogs are allowed. When the hotel i… Show more
Reviewed: 11 January 2025 · Stayed in December 2024
Verified reviewReviewed: 1 April 2024 · Stayed in April 2024
Verified reviewHotel location is exceptional, the view from my room was heavenly. Breakfast offered a great choice, dinners were gourmet-cooked. I felt welcome, taken care of and at home. I am especially grateful to Stefan and Victoria from the reception and Ratko from the restaurant. I don‘t know the name of the man who brings guests and their luggage to the cable car station, but I am extremely happy that he exists.
This is not the hotel‘s fault, but I would like to warn future visitors. The hotel (located in Oberlech) is connected with Lech by a cable car which runs every 15 minutes between 07.00 and 01.00. In case of strong winds cable cars do not run and people coming to Lech without a car need to take a bus, which runs only once an hour and stops quite far from the hotel.
Thank you very much for your kind feedback. We are very pleased that you enjoyed your stay in our house and that you would like to come back in the future. The days you were here at the Bergkristall were the windiest days of the season. It is not normal and very rare for the cable car to be out of service due to strong winds. But if it is so, It`s easy to walk down to Lech. It only takes 20 minutes to be there. We are sending our best regards from Oberlech, the Wrann family on behalf of the entire staff of the Hotel Bergkristall, especially from Stefan and Victoria.
Thank you very much for your kind feedback. We are very pleased that you enjoyed your stay in our house and that you would like to come back in the future. The days you were here at the Bergkristall were the windiest days of the season. It … Show more
Reviewed: 25 March 2024 · Stayed in March 2024
Verified reviewReviewed: 20 March 2024 · Stayed in March 2024
Verified reviewI travel for work a lot and this hotel ranks amongst the best. Everything in this hotel is executed brilliantly from the food to the service.
clutching at straws but for me the hotel was a little too warm, not helped by it being a fairly mild winter this year.
Thank you very much for your kind feedback. We are happy that you enjoyed the stay at our house and want also return in the future. Thank you for your suggestion to turn down the temperature. I will try it and will see what`s happening. As I can tell, in the past it always was perfect. In the meantime we remain with our best regards, family Wrann in the name of the whole staff of the Bergkristall Hotel
Thank you very much for your kind feedback. We are happy that you enjoyed the stay at our house and want also return in the future. Thank you for your suggestion to turn down the temperature. I will try it and will see what`s happening. As … Show more
Reviewed: 10 March 2024 · Stayed in March 2024
Verified reviewLovely decor and ambiance, very friendly helpful staff, fantastic breakfast and dinner buffet. Lovely food.
The whirlpool was lukewarm warm
Many thanks for your kind feedback. We are very happy that you enjoyed the stay at our house. The whirlpool has a temperature of 35°C and we may not heat it warmer because of bacterial growth in a higher temperature. We hope very much to welcome you also in the future and we remain with our best regards, family Wrann in the name of the whole staff of the Bergkristall Hotel
Many thanks for your kind feedback. We are very happy that you enjoyed the stay at our house. The whirlpool has a temperature of 35°C and we may not heat it warmer because of bacterial growth in a higher temperature. We hope very much to w… Show more
Reviewed: 9 March 2024 · Stayed in March 2024
Verified reviewReviewed: 3 March 2024 · Stayed in March 2024
Verified reviewReviewed: 30 January 2024 · Stayed in January 2024
Verified reviewAmazing breakfast full of choice. Nice spa area. Very comfortable bed. Friendly staff. Great location.
the view in the rooms located in the new building (chalet spa), overlooking a pile of snow (children ski garden) while the photos on the site show a beautiful view...
Many thanks for your kind feedback. We are very happy that you enjoyed the stay at our house. Your room was located in the Spa Chalet, situated to the south, as you can see it at our homepage. We hope very much to host you also in the future and in the meantime we remain with our best regards, family Wrann in the name of the whole staff of the Bergkristall Hotel
Many thanks for your kind feedback. We are very happy that you enjoyed the stay at our house. Your room was located in the Spa Chalet, situated to the south, as you can see it at our homepage. We hope very much to host you also in the futur… Show more
Reviewed: 23 January 2024 · Stayed in January 2024
Verified reviewReviewed: 29 December 2023 · Stayed in December 2023
Verified reviewReviewed: 12 March 2023 · Stayed in March 2023
Verified review