poor front desk service and checkin, no sitting area to chill in

modern room, good breakfast, great Sauna

Stayed in March 2025

underwhelming view from the room, very limited space. Loud noise in room through connecting door

outstanding Location, Spa Chalet offers very nice view

Stayed in March 2025

Staff exceptional professional and very attentive

Stayed in February 2025

This is not the hotel‘s fault, but I would like to warn future visitors. The hotel (located in Oberlech) is connected with Lech by a cable car which runs every 15 minutes between 07.00 and 01.00. In case of strong winds cable cars do not run and people coming to Lech without a car need to take a bus, which runs only once an hour and stops quite far from the hotel.

Hotel location is exceptional, the view from my room was heavenly. Breakfast offered a great choice, dinners were gourmet-cooked. I felt welcome, taken care of and at home. I am especially grateful to Stefan and Victoria from the reception and Ratko from the restaurant. I don‘t know the name of the man who brings guests and their luggage to the cable car station, but I am extremely happy that he exists.

Stayed in April 2024

clutching at straws but for me the hotel was a little too warm, not helped by it being a fairly mild winter this year.

I travel for work a lot and this hotel ranks amongst the best. Everything in this hotel is executed brilliantly from the food to the service.

Stayed in March 2024

The whirlpool was lukewarm warm

Lovely decor and ambiance, very friendly helpful staff, fantastic breakfast and dinner buffet. Lovely food.

Stayed in March 2024

the view in the rooms located in the new building (chalet spa), overlooking a pile of snow (children ski garden) while the photos on the site show a beautiful view...

Amazing breakfast full of choice. Nice spa area. Very comfortable bed. Friendly staff. Great location.

Stayed in January 2024

It would be good to explain how the meals in the restaurant work upon arrival. We were assigned our own table for the duration of our stay and the half board dinner is amazing value, partially served and partially buffet most evenings but this process wasn't clear to us initially. We also weren't aware what dinner would include so didn't book half board until we'd already been in the hotel a couple of days. Now that we know we would definitely book half board next time. Events were posted in the entrance hall but in Austrian only and although I speak some I couldn't always understand the signs. This was a little off-putting when it was at the entrance to the bar/restaurant because I wasn't sure if it was saying we couldn't enter.

We loved the food in the restaurant and the views from our balcony. The staff were very friendly and helpful.

Stayed in February 2023

The property is very conveniently located on the slopes of Oberlech for ski in and ski out access. large and bright rooms with exceptionally nice decor. beautiful and big spa with plenty of relaxation options. The food is great and menu is very diverse. WiFi is excellent in every place and room at the hotel.

Stayed in February 2023

We recently stayed at the Bergkristall for a duration of 8 nights. While the hotel’s location on the mountain, with direct access to the ski lifts, is commendable, we were unfortunately quite disappointed with the level of service we received during our stay. Upon our arrival, we were informed that we should have notified the hotel in advance regarding our dog, despite the hotel’s policy allowing dogs. It is important to note that our dog is a service animal, which necessitates its constant presence with its owner. Consequently, we were initially assigned to a room where dogs are not permitted. After unpacking, we were subsequently informed that we would need to relocate to a smaller room that accommodates dogs. In addition, I found quite offensive how the owner of the hotel discriminated against us for being first time customers and booking through booking.com alluding that we shouldn’t be treated the same way as long standing customers of theirs. The following morning at breakfast, I was carrying my ski boots in a bag when the owner inquired if there was a dog inside, which I found to be quite inappropriate. Additionally, we were reprimanded for requesting a few extra digital room keys. I was further chastised for keeping my skis in the room to prepare them for waxing, and the receptionist displayed rudeness and sarcasm when she observed me with my skis the next day. Lastly, we were charged 15 euros for taking my daughter’s breakfast in a package to consume in our room, a practice I have not encountered in any other hotel. Overall, it was disheartening to feel unwelcome and to be reprimanded throughout our stay. We had anticipated a more positive experience, especially given the considerable expense incurred for our accommodation.

Stayed in January 2025

Could not sleep the first night due to an outside light shining right into our room until 1.30am (see picture). Curtains are not black-out. Cheese fondue dinner was mediocre - some had the dry bread from the breakfast buffet while others got fresh bread.

Location in the middle of Oberlech - great for skiing. Modern SPA facilities (although one door handle was broken and not repaired for 3 days).

Stayed in January 2023

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024