Spa and swimming pool were great. Hotel is of high quality and clean. Perfect starting point to hike to top of Graukogel (20km return)

Stayed in September 2025

Great location and beautiful breakfast

Stayed in August 2025

We were quite disappointed with our stay. Although the hotel is decorated with plastic ducks everywhere, there isn’t a single room with toys or facilities for children. If this is intended to be an adults-only hotel, it should be clearly stated in the description. The staff at the spa were impolite and arrogant, which left a very bad impression. There are no hangers for bathrobes before entering the pool, which is very inconvenient. Breakfast looks nice at first, but the setup is impractical – for example, the pans for eggs are so heavy that a child cannot lift them, and it’s impossible to serve yourself if you only have one hand free. Overall, not family-friendly and not the relaxing experience we expected.

Spacious room, good location, nice breakfast. Very friendly staff at reception and during breakfast.

Stayed in August 2025

Friendly well organized hotel

Stayed in August 2025

Nothing

The property is verry modern clean and fresh

Stayed in August 2025

There was a stain on my fresh towel in the bathroom - but there were plenty so nothing I complained about! I dropped something and noticed quite some dust under my bed, I would not expect that from such a great hotel, but also happens - not mad about it!

Staff was very nice and helpful, location is amazing right next to the big waterfall, it will rock you to sleep :) The pool on the top was a gem, not crowded, everything you need is there, you can lay down and read your book in peace after a swim, just relax! Special mention to the breakfast: never had such good food in a breakfast buffet, I literally loved it. Would surely like to come back again!

Stayed in August 2025

Even though I'm from Finland I didn't quite understood that at sauna men and women was mixed naked. In Finland at spas there are different saunas. Finnish sauna was broken. Breakfast was not that good. Scrambled eggs didn't taste like eggs at all. Bacon wasn't fried, just heated. Cherrytomatoes were rotten. There was just one kind of cheese slices, strong flavoured. I didn't notice glutein free-signs nor breads at all. Porridge would be nice.

Hotel was clean and comfortable, staff was friendly. Pool at the roof was amazing. Bed and pillows were perfect. Room was stylish.

Stayed in July 2025

Nothing to complain

It was absolutely made everything for the customer. I can leave a long list with positive things. I think its the most beautiful and the best hotel in Bad Gastein

Stayed in July 2025

No complaints

Everything was more than perfect. A beautifully designed modern hotel with great staff, spa and restaurant. Would always gladly come back.

Stayed in July 2025

Excellent breakfast, helpful staff, great spa facilities (multiple sauna rooms) and great view from rooftop pool. We were relatively early in the summer, so the facilities weren't too busy. The city itself is also lovely, a lot of grand old hotels and beautiful hills around to do hiking and the like.

Stayed in July 2025

Great built with stunning views from the pool. Special mention to the incredibly nice staff.

Stayed in July 2025

Closing hours of pool and sauna far too early

Exceptional sweet staff. Felt like home. Nice, creative & functional design. Amazing facilities

Stayed in July 2025

we would have preferred a higher floor, I guess

fantastic breakfast, amazing spa, great staff.

Stayed in July 2025

10/10 especially very nice staff and spa & pool

Stayed in July 2025

Pool and spa opening times are too short mainly if you check in late.

Rooms and breakfast were all excellent. Roof top pool and sauna were nice

Stayed in June 2025

Loved the quirky fun decor . Very

Stayed in June 2025

Very friendly staff at the check-in

Stayed in June 2025

Location was right next to the waterfall and you get the full view of the valley. And the staff was very helpful in guiding us to nearby trails, thermal spas and accessing the gastien card for discounts on cable car and getting around the city

Stayed in June 2025

The view, sounds of waterfall and the vibe of the room and spa was beyond explanation, after a long day of driving it was pretty amazing to meet such a warm receptionist, in general all the staff we met in the hotel were polite kind, and professional. Special thanks to Anamarija and the other young lady we met at the check out time.

Stayed in June 2025

The AC work only on heat.

The hotel feels new , very nice pool , and a sauna . The view from the room was amazing , breakfast was very nice !

Stayed in June 2025

Nothing to dislike

The hotel is really good, nicely decorated and well equipped The room is spacious enough and the bed was super comfy The wellness area is really top notch, the large sauna has amazing views over the valley. The personal was very friendly and helpful

Stayed in June 2025

We came in mid May and much of the town was closed. It's after ski season and before the summer business. This is not the hotels the fault of course, and we found the quiet very relaxing, but just know if you're looking for a party in shoulder season this town isn't for you

This is a beautiful hotel. The scenery is stunning in every direction. Infinity pool on the roof top overlooking the town, valley and mountains. Nice large inside bar/restaurant, outside terrace seating, and a smaller inside bar. The staff was exceptional.

Stayed in May 2025

The breakfast was good, the staff was very nice and friendly, the pool is so cool! The room was big and had everything we needed. Loved staying there. Discounted parking very close by

Stayed in April 2025

The classic facade ‘hides’ the hip and modern hotel inside. If you like quirky, comfort and attention to detail this is the hotel for you. Everything is cohesive as the decor takes the pool theme throughout but not over the top. And the pillows … a model for other Austrian hotels. The rooftop pool, even in rain, is just magic. Breakfast at the 5 star hotel across the road is on another level … you can sit there and imagine you are someone very important. Speaking of important - the hotels manager - Oswald, thinks every guest is important. His pride in his hotel and its offerings is really special - something we valued and appreciated. One night is not enough!

Stayed in May 2025