Hodnocení – Small Luxury Hotel Altstadt Vienna 4 hvězdiček

Dear Sona, Thank you for your feedback and for choosing to stay with us. We are delighted to hear that you appreciated the spacious rooms and bathrooms, as well as our artistic and interesting furnishings. Regarding the breakfast selection, we take pride in offering a large and rich assortment with excellent quality products from Austria. We are sorry to hear that you felt something was missing. Please feel free to write to us and share what you wished for, as we always strive to improve and meet our guests' expectations. We hope to welcome you back to our hotel in the future and provide you with an even better stay. Warm regards from Vienna, Annabelle and the A-Team

Dear Sona, Thank you for your feedback and for choosing to stay with us. We are delighted to hear that you appreciated the spacious rooms and bathrooms, as well as our artistic and interesting furnishings. Regarding the breakfast selecti… Zobrazit více

Dear Darina, We were expecting your rating after your outburst at the reception and the - literally - raised middle finger towards my colleagues upon check-out. From the moment you found out that we do not have an in-house garage, we had no chance to reverse your negative attitude towards the Hotel. Every attempt from us was brusquely rejected. Respectful and friendly interaction is a virtue and a value that we take very seriously, not only towards our guests also on the part of our guests . Despite your annoyance and brusque manner, I - as the manager on duty that day - looked for you on the way to your room and tried to have an open conversation about what we could offer you to make you feel better. Regretfully, you did not give us that chance. We always prefer to speak personally with our guests. In this case, we want to take the opportunity to respond to some of the things you are so upset about by responding to your review: Yes, we are housed in a historic apartment building from 1902 and still share it with a few residents. We don't hide that, but communicate it openly and love the authenticity of it. Noise complaints are really rare. True, we don't have our own garage in the hotel, but we have a preferential rate of 12€ / 24h (instead of 22 euros) for the public garage in the Museumsquartier, which is exactly 750m from the hotel. This is exactly how we communicate it on all our channels. From Monday to Friday we offer valet parking from 9-17 at the price of 15€ and if possible also outside this time window. When we saw how upset you were when you checked in, we parked your car for free and were willing to offer it for free the next day as well. Since it was a weekend and very high number of guests at the front desk, we were unable to set up valet parking until 40 minutes after your requested check-out time. Yes, we are in the 7th district and not in the 1st district. This is also evident on all our channels. The 7th district, Neubau, is known as a center for culture, art and excellent gastronomy. It is one of the most desirable places to live. Hotel Altstadt Vienna is located 500m from Volkstheater metro station right next to Museumsquartier and within walking distance from all sights and the city center. We take concerns about hygiene or cleanliness very seriously. If the bathroom was not completely clean, we apologize and regret not having experienced it when we still had time to improve it. We are ready to accept all your criticisms regarding parking, layout and location, even if they are all correctly pre-communicated by us. What we do not accept, however, is that our team is described as unhelpful and rude as it is simply untrue. As said, we feel that it was a lost cause from the beginning and perhaps we should have decided to go our separate ways from the start. I am sorry that we missed out on that and I sincerely hope that the next time you are in Vienna you will find the perfect hotel for your needs. Anja Matscheko For the Management Team

Dear Darina, We were expecting your rating after your outburst at the reception and the - literally - raised middle finger towards my colleagues upon check-out. From the moment you found out that we do not have an in-house garage, we had … Zobrazit více