It was raining a bit but nobody' s fault

Amazing lication, great facilitors, really attentive and friendly staff, delicious food. One the most dog friendly hotel we have ever stayed in.

Stayed in July 2025

Because of wedding no lunch or snack for other guests?!

Wonderfull view, emazing breakfast and thank you, Haini, for your special care for us! We are here for seventh time and it’s really beautiful place/hotel. ♥️

Stayed in May 2025

Nothing

Everything it was amazing especially the food !!! Also half board means breakfast lunch and dinner included here, it was amazing!

Stayed in February 2025

Bar personnel really not friendly, restaurant and in room dining closes at 9:30pm so after that time you really get nothing to eat anymore... this is not funny! And it's not the most centrally located hotel in Kitzbühel; quality of "software" (i.e., bathrobes, and bed sheets/bedding) is quite terrible as it's probably artificial garments or the like; spa closes at 7pm in the evening, and only opens again at 1pm - why?!?!

Great rather new hotel - beautiful location at the lake, stunning architecture and design - if you like it, wonderfully spacious spa area, breakfast very good as well, things and appliances at the hotel just work, train station to get into Kitzbühel is super handy etc. Wonderful hotel as such, however - see below...

Stayed in February 2025

Hotel was top, nothing to add or to remove, If Sauna and Pool can work longer as 19:00 it is benefit as current working time is limiting us, as we ski until 18:00 and then arrive in hotel we need to run for dinner ( until 20;00 ) and we cant use any facility in hotel as Pool and sauna is already closed.

Stayed in February 2025

We thought staying in the Steghaus meant we would eat there . It wasn’t a problem but we soon discovered half board meant we would eat in the main hotel . Wine list was comprehensive but we were suprised there was no desert wine offer

Truly exceptional staff , so friendly and attentive. Beautiful property and accommodation very comfortable and well situated. We had a car which though not essential was a great help and parking undercover convenient and easy Food very generous and variable , we used the gym too which was excellent

Stayed in December 2024

The hotel is situated in beautiful nature surrounded by mountains, forests, meadows and a lake. Everything fits into a wonderful concept and is in complete harmony with nature. The hotel was modernized in 2021, has incredibly beautiful and comfortable rooms and offers endless possibilities for social and sports activities, primarily water sports, skiing and mountain biking. The area around the hotel primarily encourages these activities, it is simply amazing. Amazing 6-course gastronomy and pleasant staff perfectly create pleasant well-being, relaxation and wonderful moments of rest. I highly recommend it to everyone. ZS

Stayed in July 2024

Amazing location, the pictures do not do the hotel or views justice!

Stayed in June 2024

Poor meal options. Only one restaurant, with three choices for main course at lunch or dinner. The management may have made a business decision not to describe itself as 5-Star, so that it need not offer much in the way of dining options. It also has no laundry service, which is truly surprising. Room should have an easy chair for extended reading or relaxing.

Large, tastefully-decorated rooms. (I had what they call a Penthouse, which has two floors and easily sleeps 4.) Overall very impressive public areas. Extensive spa. As far as room and physical facilities are concerned, Alpenhotel far exceeds most 5-star resorts I've recently stayed in. Staff are bright and efficient.

Stayed in April 2024

Nothing

Everything

Stayed in March 2024

No air con, so need to keep window open and can get noise during night from people

Location and quality of accommodation and food

Stayed in March 2024

Just gourgeous hotel in and out

Stayed in March 2024

Dinner on the first night was very slow and poorly cooked

Breakfast was great - good selection. Location was stunning but quite far from the town.

Stayed in March 2024

I have an accident while I am skiing firt day. We booked 3 days but we had to leave 1 day before. I requested but they did no payback. It was not acceptable for hotel quality.

Breakfast and view was perfect

Stayed in February 2024

Our only tiny thing we wished for was comfier pillows

Loved the sauna in our room and onsite spa facility they had. Breakfast an dinner were also delicious and felt it offered so much more we didn't get to do!

Stayed in February 2024

The transfer was limited to 430pm and didn’t go to Kitzbühel. The music choice was underwhelming at times.

The staff were very friendly and helpful. The spa was excellent and immaculate. Rooms were very comfortable and the breakfast service and options were fantastic. Dinner was good and decent wine menu with many Austrian options.

Stayed in January 2024

No turn down service, I feel that at this level it should be provided. I really dislike waking up to a bathroom that hasn’t been cleaned from the day before , with not enough towels. Also, it’s always nice to find a little treat or note at bedtime.

The location is absolutely stunning, the staff very welcoming and the rooms simply but well designed. The welcome drinks , à la carte, is a very nice touch.

Stayed in December 2023

Everything was wonderful except the bedding, did not like n=much the individual comforter.

Stayed in October 2023

We enjoyed absolutely everything about this incredible hotel and wellness center! The hotel is beautiful, the staff is exceptional and the surrounding area is breathtaking!

Stayed in October 2023

It’s beautifully furnished and located perfectly on the Schwarzsee in walking distance of Kitzbühel. Food and service are excellent. The wellness area and pool are amazing!

Stayed in September 2023

The check out was a bit too early (10 AM), I would expect a later check out (ideally noon) at a hotel like this.

The hotel looked ever better than in the pictures. One of the best hotels I’ve visited. The swimming pool was beautiful, the food was delicious and the staff was very nice. We also had a private sauna in our room which was perfect. I also have to point out the cleanliness - everything was spotless.

Stayed in September 2023

There were no English menus available in the restaurants, and the service could be a little slow (e.g. waited over 15 mins to order a drink one evening).

Incredible location on a beautiful (and warm) lake. Really high finish throughout, and amazing sauna complex. Delicious breakfasts.

Stayed in September 2023

Opening times of the Sauna

Very good breakfast

Stayed in May 2023

private sauna

Stayed in April 2023