Reviews of Hotel Alpenhof 4 stars
Innerrotte 35, 9963 Sankt Jakob in Defereggen, Austria

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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewExcellent cooking, friendly, helpful staff, hotel shuttle service to the nearest ski resort. We enjoyed the long opening hours of the hotel pool, too. The location is great, too. All staff made sure we feel great.
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewThe food, the people
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewImmaculate service,one of the most pleasant place visited.A real quiet escape.Exceptionally well managed facility.
Thank you very much Mr. Stovicek for sharing your feedback. We are very happy you had such a good time and enjoyed all the services offered. We hope to welcome you back soon! Kind regards, Elena - Hotel Alpenhof
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewNice older hotel with very quiet rooms. Great selection of food and pleasant wellness. Great location only 1km from St. Jakob ski resort what we enjoyed a lot. Good heated room for your ski equipment.
Reviewed: 4 November 2024 · Stayed in October 2024
Verified reviewEverything was pefect! Staff, wellness, pool area, food, drinks...
Reviewed: 25 September 2024 · Stayed in September 2024
Verified reviewVery friendly staff. Clean and cost
Nothing
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewThe staff kindness and attentions, the wellness area and disponibility of the swimming pool. Special mention to the restaurant staff that was always ready to help and always sporting a warm smile :)
The bed was kinda soft but that's mostly down to personal preference. The room was a bit too warm at night, even with the window open to let the cool air in. Beware that the neighbours in the dining might be a bit noisy.
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewThe Hotel is very well located. Several trekking routes are easily accessible from this place. The staff was very kind, friendly, and helpful. The food was great. They also took care of me and were able to provide me with gluten-free meals. During breakfast, there were many choices. The Wi-Fi was okay. The room was very clean, and the bed was extremely comfortable.
We did not have any issues or problems. Everything was great.
Thank you very much Kornelia for choosing our hotel and sharing your experience. We would love to welcome you back and we wish you a great week. Kind regards, Elena, Hotel Alpenhof
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewstaff is very good and pleasant
a bit older bathroom and bed
Dear Nikola, thank you for choosing our hotel and for your review. We are very pleased you enjoyed your stay and hope to welcome you back in the future. Sincerely, Elena, Hotel Alpenhof
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewEverything , especially the young lady who served us .
Nothing
Thank you Emanuel! We hope to welcome you back soon =) Elena, Hotel Alpenhof
Reviewed: 8 August 2024 · Stayed in August 2024
Verified reviewKids club activities location food stuff
Dear Ahmed, Thank you for sharing your experience. We are very pleased you enjoyed the children's activities and all the services offered. We hope to welcome you back soon. Kind regards, Elena, Hotel Alpenhof
Reviewed: 16 June 2024 · Stayed in June 2024
Verified reviewLovely service and consistently friendly & helpful staff :) Great breakfast and dinner - the all-inclusive option included drinks and an afternoon snack, which was perfect because we didn't have to worry about finding something to eat in the small village, where options are limited. Perfect location for hiking - we especially enjoyed the Wassererlebnis-Rundweg, starting from directly across the hotel.
Double room was slightly dark and small, but still comfortable and very clean.
Reviewed: 3 March 2024 · Stayed in March 2024
Verified reviewGood slopes for children nearby. Tasty meals.
Sauna was only for adults, not possible to go with children
Dear Ligere, Thank you for staying at our hotel and for your review. We are very happy you had a nice vacation and enjoyed the location close to the ski lifts and the gastronomic offer. Children have access to the pool while the sauna area is reserved for guests 16 years and older and follows the Nordic tradition. We hope to welcome you back in our hotel and wish you a great week. Kind regards, Elena, Hotel Alpenhof
Dear Ligere, Thank you for staying at our hotel and for your review. We are very happy you had a nice vacation and enjoyed the location close to the ski lifts and the gastronomic offer. Children have access to the pool while the sauna area … Show more
Reviewed: 21 February 2024 · Stayed in December 2023
Verified reviewexcellent breakfast and dinner, very helpful staff (possibility to have all inclusive for reasonable price).
hotel was very crowded, the room equipment has had its best years behind it.
Dear Adam, Thank you for your review. We are very pleased that you had a pleasant stay and enjoyed the food and the good value for money. During New Year's week the hotel is quite busy, but we do our best to keep it quiet and relaxed =) We hope to welcome you back and wish you a good day. Kind regards, Elena, Hotel Alpenhof
Dear Adam, Thank you for your review. We are very pleased that you had a pleasant stay and enjoyed the food and the good value for money. During New Year's week the hotel is quite busy, but we do our best to keep it quiet and relaxed =… Show more
Reviewed: 9 September 2023 · Stayed in August 2023
Verified reviewReviewed: 7 September 2023 · Stayed in September 2023
Verified reviewWe liked the breakfast and the dinner. The location is wonderful and the staff was helpful and friendly.
The room could have been a bit bigger for 4 people.
Dear Gergely, Thank you very much for choosing our hotel and for your review. We are very pleased you enjoyed your stay and appreciated all the services and kindness of the staff. In our hotel we have different room categories, the Comfort room is the "basic" room for 4 people. For those who prefer larger rooms we offer Suites or connecting rooms =) We look forward to seeing you again and wish you a good weekend. Kind regards, Elena - Hotel Alpenhof
Dear Gergely, Thank you very much for choosing our hotel and for your review. We are very pleased you enjoyed your stay and appreciated all the services and kindness of the staff. In our hotel we have different room categories, the Comfo… Show more
Reviewed: 2 September 2023 · Stayed in September 2023
Verified reviewRoom, personal, facilities, food
Carpet in the room, dryer but they give a solution
Thank you Mauricio! We hope to welcome you again in our Hotel Alpenhof =) Kind regards, Elena - Hotel Alpenhof