Encantador

Stayed in June 2025

Breakfast at the other tower not as good

The grandeur of the ground areas the high ceilings and immaculate interiors the art the outdoors! Breakfast at the palace was great!

Stayed in May 2025

Service could have been better. Staff not as friendly and helpful consistently as most hotels I’ve stayed at of this caliber. The concierge was very helpful. However some of the wait staff and others did not seem very welcoming or interested.

Beautiful and unique property. Great location.

Stayed in April 2025

Pricey

The location and the facility

Stayed in April 2025

Location is good, a historical building in the heart of Recoleta. The rooms are big and well maintained, and the garden is very beautiful. The Staff is remarkably nice, very detail oriented and accommodating.

Stayed in April 2025

Nothing to say

The building itself is stunning, the room was spacious and clean, the food at the restaurant was delicious, loved the bar as well, everybody in the hotel was so helpful and great, especially one of the men at the reception, we had the best stay and I will definitely come back here

Stayed in February 2025

The hotel is under a flight path, so it is noisy a little bit.

The garden and the restaurants. The old (palace) building. Unfortunately our room was in the other, modern building.

Stayed in February 2025

Slightly disappointed to find that it was an indoor pool and not an outdoor pool. However, we did make use of the pool and sauna and it was a great facility.

Very friendly staff, excellent restaurants, excellent concierge. Fantastic breakfast. Beautiful building in a great area.

Stayed in February 2025

its overpriced.

The restaurant, the brunch, and the personnel were all excellent! In addition, the concierge service was wonderful, as were the security personnel, the receptionist, and everyone else. The location is fantastic. The garden and the PALACIO section are both amazing! Wonderful greeting!

Stayed in January 2025

The rooms could be better

Breakfast, park, facilities

Stayed in January 2025

On the higher price point

Excellent staff and service. Great food, but crowded restaurants, they meade the best put of it. Amazing historic property, with excellent decor and ambiance.

Stayed in December 2024

-

All was good! It was also exciting to watch the thunderstorm from the window!

Stayed in November 2024

Amazing

Stayed in November 2024

Breakfast is not included in price

We loved the service and the balcony room.

Stayed in October 2024

Beautiful heritage building!

Stayed in July 2024

Property is at very central location, walking distance from nice restaurants and shopping area, room was clean and big

Stayed in June 2024

Nothing

Everything!!!

Stayed in March 2024

Absolutely nothing. Simply put it is a great hotel.

One of the better hotel experiences of the last six weeks of travelling in Patagonia. The location is excellent with some very good restaurants on the same street. The chambermaid service was of the very highest quality. Their attention to detail in my suite added that indefinable extra touch rarely seen in hotels today. I didn’t eat in the hotel because my credit card seemed not to work there. It was strange because it was no where near maxed out (10%) and had worked everywhere except here during the past six weeks in Chile and Argentina.

Stayed in February 2024

The only friendly individuals were those at the front desk. Unfortunately, the restaurant staff were consistently rude, creating discomfort for patrons.

Location . Staff people at the front desk .

Stayed in December 2023

Burnt steak

Luxury hotel, good staff

Stayed in February 2024

Dated decor

Location and garden

Stayed in November 2023

only that there are no USB connections available at the bed.

I loved it. the location is perfect. the staff went above and beyond. everyone was so friendly and the breakfast was great. especially Camilla, Melanie and Jose were amazing. they helped us get our luggage back after Air France lost it. the facilities are great and everything looks clean and well taken care of. if you are looking for an all around great if slightly expensive experience look no further! the steak restaurant is also a great place to go. Tip- pay with visa or MasterCard, foreign card means no tax and both cards offer a very favorable tourist currency rate- pay in ARS on card and save money.

Stayed in May 2023

I liked everything

The room and staff were perfect.

Stayed in March 2023

We had had a long day and arrived at the hotel around 9pm and the check in was shambolic, it took 30 mins to check in (and there were only 2 guests before us) due to at first only one person being on check in, eventually they found someone else. Unfortunately, not only were the first set of guests still there after we had been seen, the guests before us also seemed to have trouble checking in. There seemed to be plenty of staff around but limited ability to help guests. On arriving at our room, we weren't in the best of moods but over the next few days we did warm up to the hotel however we do have the following observations: We'd booked a room with a balcony, and thought we would enjoy some wine out of the deck, well you can do this, if you don't want to do it together, as there is only one chair. The bathroom was huge but not practical. Limited space to put washbags, the two shelves had items on them and were high up, and the hairdryer was in a box right up on the top shelf. Luckily we are tall so could reach it. In the shower/bathroom it is a wet room, with slates for the shower, but it is really uncomfortable on the feet, plus the water took forever to drain, still wet when we came back at later in the day. The turning off and on of lights is not straight forward, hence the information sheet explaining which buttons to press. Getting from one side of the hotel is not easy and as my husband had recently had knee surgery it isn't suitable for those who can't manage stairs. Yes there are elevators in the underground walkway, but one was out of action, so you have to able to do stairs otherwise you need to walk outside and go up the road to get to the other side. Finally, the room is not sound proofed and unfortunately during the night, if you are a light sleeper, you will hear traffic, sirens and refuse vehicles.

If I had been asked to write this review on the day we had checked in, then I would have given this hotel a very poor rating why? See the negative comments. Having got over the awful check in process the hotel grew on us. The hotel room itself was spotless, the cleaners did a great job. It was a good sized room, which a balcony (although see negative section), the bed was comfortable, and it had a kettle and coffee machine in the room. Good size wardrobe, and hidden safe. The bathroom was big and the shower options were good (although see negative section) and we were happy with toiletries and towels. We ate in the Duhau Argentinian restaurant and the food, service, ambiance was excellent. We ate in the Piano Nobile restaurant and the food was fine. It was in a great location with easy access to restaurants and coffee shops. The gardens were lovely. The staff were helpful and friendly. We did have a lovely time in Buenos Aires

Stayed in April 2023