Reviews of NH Collection Buenos Aires Lancaster 4 stars
Avenida Cordoba 405, C1054AAD Buenos Aires, Argentina
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI love the rooms and hygiene of them,.
Dear Juan Israel, We deeply appreciate your feedback! Thank you for sharing your experience with us! We hope to welcome you again in the near future. Warm regards, Liliana Forastier Guest Relations
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe room, the location, the design
In order: - Receptionist asked me for a different card when even though it worked on the first attempt :( - toilet cistern was broken :( - dunno why i ended up paying more than was initially stated :(
Dear Daniel, Thank you for your feedback. We are glad to hear that you enjoyed our room designs and convenient location, which we are glad to hear. Our team strives to offer an environment that is both aesthetically pleasing and practical for our guests. On another note, we would like to ask you about any additional charges you may have incurred. When we review your reservation, the rate you paid for is correct, along with the city tax that all foreigners must pay. Our team is always happy to answer any questions regarding charges, and we encourage guests to contact us with any questions at nhcollectionlancaster@nh-hotels.com to follow the case. We regret that you experienced issues with the toilet cistern. Please know that if our guests have informed us immediately, our maintenance team is available to assist you. We have notified this to the maintenance department in order to prevent this situation in the future. We hope these incidents have not overshadowed the positive aspects of your stay, and we look forward to providing you with better service in the future. Best regards, Liliana Forastier Guest Relations
Dear Daniel, Thank you for your feedback. We are glad to hear that you enjoyed our room designs and convenient location, which we are glad to hear. Our team strives to offer an environment that is both aesthetically pleasing and practical … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewGreat location, very helpful staff, excellent breakfast.
Dear guest, Thank you for taking your time to share your experience with us! We appreciate it a lot and are glad to know your stay was wonderful. We hope to welcome you again in the near future. Warm regards, Liliana Forastier Guest Relations
Dear guest, Thank you for taking your time to share your experience with us! We appreciate it a lot and are glad to know your stay was wonderful. We hope to welcome you again in the near future. Warm regards, Liliana Forastier Guest Relat… Show more
Reviewed: 25 April 2025 · Stayed in March 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewI like the location , also my second time in NH and overall a great experience. The facility is a real 4 stars hotel with a dedicated customer care . The common area are clean , the dining experience at breakfast full of options with very smile and attentive staff.
Dear Francesco, Thank you for sharing your feedback about you stay in our hotel! We are happy to know that both your stays have been wonderful! We hope to welcome you again in the near future. Warm regards, Liliana Forastier Guest Relations
Dear Francesco, Thank you for sharing your feedback about you stay in our hotel! We are happy to know that both your stays have been wonderful! We hope to welcome you again in the near future. Warm regards, Liliana Forastier Guest Relatio… Show more
Reviewed: 27 March 2025 · Stayed in December 2024
Verified reviewthe rooms are nice, the location of the hotel is excellent. a big plus is the people at the reception who are brilliant. especially the 2 guys at the reception were wonderful and answered all our requests: Brando Suarez and Agustin Ferreiro. it was a wonderful stay
breakfast on the last day wasn't the best
Dear guest, We deeply appreciate you taking your time sharing your experience at our hotel. We are so glad to know that you had a lovely stay, and I have shared your comment with my team from the front desk to keep inspiring us to give a service from excellence! We are truly sorry that breakfast did not meet your expectations the last day, I have shared it with the F&B team to review what happened. Despite of that, we hope welcoming you again in the near future. Warm regards, Liliana Forastier Guest Relations
Dear guest, We deeply appreciate you taking your time sharing your experience at our hotel. We are so glad to know that you had a lovely stay, and I have shared your comment with my team from the front desk to keep inspiring us to give a s… Show more
Reviewed: 23 March 2025 · Stayed in February 2025
Verified reviewGreat Hotel and value for money and perfect location
Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewHotel location was good and central, staff was very friendly and helpful, breakfast is rich and tasty, you can also order take away coffee or cappuccino and customize your requests. Breakfast is open up to noon which is a blessing over the weekend.
The overall hotel is a bit old and might need some renewal works and could be slightly cleaner, view from the room was not so nice. The gym is very small but the bare minimum is in there.
Dear Carmelo, Thank you for taking your time to share your experience with us! Your detailed review is highly appreciated. We are delighted to know that you enjoyed our central location, friendly staff, and the breakfast offerings. We strive to provide a customized experience for our guests, and we are glad to hear that our takeaway coffee and extended breakfast hours over the weekend added to your convenience. We take note of your feedback regarding the hotel's aesthetics and cleanliness. Rest assured that our team continuously works on maintaining and improving the hotel's appearance. Your remark concerning the room view and the size of the gym is also taken into account. We understand the importance of these factors in enhancing the overall guest experience. Once again, we appreciate your valuable insights which are crucial in our pursuit of guest satisfaction. We hope to welcome you back in the future to provide an even better experience. Liliana Forastier Guest Relations
Dear Carmelo, Thank you for taking your time to share your experience with us! Your detailed review is highly appreciated. We are delighted to know that you enjoyed our central location, friendly staff, and the breakfast offerings. We stri… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewGreat location, very helpful staff
Our hotel room was very spacious and well laid out but very dark and had poor lighting. The whole hotel had dark walls and dark furnishings and was poorly lite, it was quite old-fashioned, all a bit depressing, really.
Dear Paul, Thank you for taking your time to comment on your stay with us! It's delightful to hear that you found our location convenient and our staff helpful. We always aim to make our guests feel welcome and comfortable. On the other hand, we are sorry to hear that the lighting and decor of your room and our hotel didn't meet your expectations. Your feedback is important to us as it helps us understand different preferences and expectations. While we do strive to maintain a certain aesthetic in our hotel, we understand that individual tastes vary. Your observations about the lighting and color palette have been acknowledged. We hope that despite this, your overall stay was enjoyable, and we look forward to welcoming you back in the future. Liliana Forastier Guest Relations
Dear Paul, Thank you for taking your time to comment on your stay with us! It's delightful to hear that you found our location convenient and our staff helpful. We always aim to make our guests feel welcome and comfortable. On the other h… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewGreat hotel and just a 10 minute walk from the bus station. Breakfast was fine but not much warm food - eggs and sausages - but lots of cold choice, juices etc. Fantastic grounds. Great view from window across the river to Brazil and Paraguay
Maybe a bit of an update in decor
Dear John, It's wonderful to hear that you enjoyed your stay and appreciated the convenient location and the view from our hotel. We take pride in the beauty of our grounds and we're glad you were able to enjoy them. We noted your feedback about the breakfast and the decor. Your experience is important for us to helps us grow and improve. We always aspire to provide a comfortable and delightful stay for our guests. Thank you for your valuable review. We look forward to welcoming you again soon. Liliana Forastier Guest Relations
Dear John, It's wonderful to hear that you enjoyed your stay and appreciated the convenient location and the view from our hotel. We take pride in the beauty of our grounds and we're glad you were able to enjoy them. We noted your feedbac… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewBest location for walking to an early Buquebus. Also close to restaurants in the water, or shopping at Florida or Gallerias Pacifico. King suite is very large. A few setbacks, but nice enough and worth staying here for the location.
Pillows are terrible. No luggage rack, iron, or tissues in room. Terrible lighting in room and in desk area. TV didn’t work. Shower drain clogged so that the dirty water went over my feet and sink drain slow.
Dear Becky, Thank you for sharing your experience at our hotel. We appreciate you bringing this to our attention. We understand you experienced some inconvenience due to missing amenities in the room, such as luggage rack, iron, and tissues. Certain amenities are available upon request at the front desk, we deeply apologize if this was not clarified at the check in and for any inconvenience it caused. At NH Collection Lancaster we strive to provide exceptional service to all our guests. We value your feedback and are using it to improve our communication. For future stays, please remember that our front desk team will be happy to provide any additional amenities you may require. We have also notified our maintenance department about the issues in your room so they can be fixed immediately. We hope to have the opportunity to provide you with a more pleasant experience in the future. We remain at your disposal. Regards, Liliana Forastier Guest Relations
Dear Becky, Thank you for sharing your experience at our hotel. We appreciate you bringing this to our attention. We understand you experienced some inconvenience due to missing amenities in the room, such as luggage rack, iron, and tissue… Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 February 2025 · Stayed in February 2025
Verified reviewSuite is a nice and comfortable room but could use a small sofa, the room felt a little under furnished. Otherwise very good and helpful staff
Housekeeping was not well managed: no hot water on day 1, no in room water or coffee which existed each day ( either water or coffee missing)
Dear Lionel, Thank you for taking your time to comment on your stay with us! We deeply apologize for the inconvenience you had with the housekeeping service. We have shared your comment with the team to address the issue immediately and prevent it to happen in the future. We hope you can give us another opportunity and we can welcome you again in the near future. Warm regards, Liliana Forastier Guest Relations
Dear Lionel, Thank you for taking your time to comment on your stay with us! We deeply apologize for the inconvenience you had with the housekeeping service. We have shared your comment with the team to address the issue immediately and … Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewThe breakfast was great. There is fantastic selections of freshly squeezed juices, lemonade, cereals, teas, pastries, cold cuts, etc. I love the aesthetic of the dining area.
The egg station seemed to be running low during both times I had breakfast..
Dear Sandy, Thank you for taking your time to share about your recent stay in our hotel! We are happy to hear that your stay was wonderful! I would like to apologize about the breakfast, we will take necessary measures to prevent it from happening again in the future. We truly hope to welcome you again in the future! Warm regards, Liliana Forastier Guest Relations
Dear Sandy, Thank you for taking your time to share about your recent stay in our hotel! We are happy to hear that your stay was wonderful! I would like to apologize about the breakfast, we will take necessary measures to prevent it from h… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewWent back to the Lancaster, which I have used many times. The re furbishment is complete, and very nice and more user friendly, (reception, lounge and bar areas all new)Greeted at the door and bags taken up to floor 7 without question. Check in excellent, and no issue about early morning arrival; at 7am, my room was ready and a discounted rate including breakfast, meant I could go to bed after a departure at 3am from Patagonia So, effectively 2 day rate, with drinks and water purchased, was half the price of a room in central London. Remarkable Good room, balcony overlooking Ave Cordoba, excellent breakfast
My only negative experience; I had a guest for dinner and asked if reception would kindly book a taxi to get him back to Recoleta. “Thats not hotel policy” seemed unhelpful?
Dear Philip, Thank you for taking your time to share your experience with us! We are pleased to know that your stay was wonderful! I would also like to apologize for the inconvenience at the front desk; I have shared your feedback with the team to take the necessary measures. Regardless of this, we look forward to welcoming you back to our hotel soon! Warm regards, Liliana Forastier Guest Relations
Dear Philip, Thank you for taking your time to share your experience with us! We are pleased to know that your stay was wonderful! I would also like to apologize for the inconvenience at the front desk; I have shared your feedback with th… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewBreakfast buffet was really great. Staff new we were on our honeymoon and we were gifted a bottle of wine and some desserts which was very kind. Great location.
Would have been nice to be able to watch Netflix on the TV in the room - but this was not a major problem.
Dear Alexander, Thank you for sharing your experience with us and for have chosen us on this lovely occasion! We are glad to know your stay was amazing! I have taken notes about the Netflix comment so we can evaluate that possibility in the hotel. We hope to receive you again in the near future! Warm regards, Liliana Forastier Guest Relations
Dear Alexander, Thank you for sharing your experience with us and for have chosen us on this lovely occasion! We are glad to know your stay was amazing! I have taken notes about the Netflix comment so we can evaluate that possibility in th… Show more