We ate dinner twice in Naipi restaurant plus 2 breakfasts With regards to dinner, the food cooking was below average in our opinion and yet very expansive. Dont order ceasar salad since its not even close to what this salad should be. Meet was ok, we got the fish cold, and the wok dish was terrible. Service was very slow, and not attentive In our first breakfast they did not warm up the egg and bacon serving pots so it was completely cold. The standard of the restaurant is far below everything else in the hotel We tried once the pool bar and were dissapointed with the cocktails we got. Our advice is to avoid food in the hotel.

The hotel is built literly into the forest. Group of buildings with suspended wooden bridges between them at the trees hight. Birds and other animals are often viewed from the room or bridges and the sounds are fantastic Aside the Naipi restaurant food and service, this hotel deserve to get a grade of 12 out of 10. The room is large and very comfortable. Staff are attentive, helpfull and pleasant and even speaks good English The warm adult pool is superb and gave us great pleasure in the afternoons after the park activities

Stayed in August 2025

The only, and I stress ONLY issue that disqualified this hotel from receiving 5 stars from us was the food which consistently disappointed us for the entire 4 days we were there. It simply did not match the level of excellence that the rest of this hotel possesses.

Absolutely beautiful hotel top to bottom. Excellent service with every single staff member we encountered, helpful, courteous and happy to accommodate. We stayed in a suite which was beyond description. Besides being very clean with an extremely comfortable bed, the surrounding setting was extraordinary.

Stayed in August 2025

Food was adequate, but not great

Most amazing propery

Stayed in July 2025

The restaurant is very good. There's a great playroom to spend time with kids including ping pong table, football table, pool table, bouncy castle, etc. The rooms are comfortable and everyone is super kind. There's a nice jungle trail within the property.

Stayed in June 2025

Room smelled of mildew

Beautiful property

Stayed in June 2025

Loved everything about this place. The staff was lovely, great spa and amazing breakfast!

Stayed in May 2025

Everything was great

Great location in the heart of the jungle - fabulous decor - loved the walkways in the leafy canopy to the room

Stayed in June 2025

A beautiful hotel, feels like you are in the middle of the jungle but with all the comfort and style.

Stayed in May 2025

The room had a slight mildew smell when we arrived—probably just due to it being low season and the AC being off for a while. It wasn’t a big issue, but worth noting.

The pools and views were amazing, set among lush trees and beautiful nature. We really appreciated the on-site spa. the massage was excellent and very reasonably priced. Breakfast was simple but delicious, with high-quality ingredients and fresh baked goods. The staff was incredibly friendly and always eager to help. A special mention to Adan, the hotel driver who took us around for four days, he was fantastic and made our stay even more memorable.

Stayed in May 2025

However, the food was a bit of a letdown. The quality didn’t match the rest of the hotel’s high standards, which was disappointing. If the dining experience were improved, this would be a truly exceptional place to stay.

I had a wonderful stay at this hotel, with its stunning surroundings and top-notch facilities. The rooms were incredibly spacious, and the bed was very comfortable, making for a restful night's sleep. The pool areas were absolutely breathtaking, perfect for relaxing and enjoying the beautiful setting.

Stayed in March 2025

Food was a little basic, hotel staff not best trained / friendly

Location and venue is beautiful

Stayed in December 2024

The hotel is located n the middle of the jungle with several pools, this is so nice and very pleasant. We really enjoyed our stay!

Stayed in February 2025

I found that the mattresses and pillows needed updating.

Everything was amazing. Great location in lush tropical surroundings, unbeatable pool and great staff.

Stayed in December 2024

The extra bed and mattress that were put in our room were not the cleanest (bit mouldy).

The location was amazing, we loved the vibe and how the facilities are surrounded by nature (we even saw some monkeys!). We definitely got the most out of the beautiful swimming pool area(s)!

Stayed in December 2024

The confortable amenities

Stayed in January 2025

The restaurant food in the main restaurant was not great, and was also not cheap. The room was expensive, so I had higher expectations.

Beautiful location, with rooms nestled into the forest.

Stayed in November 2024

Not much we didn’t like :) but Cleanliness: our room was at a lower level and at the edge of the building near the jungle so was quite humid and smelt of damp when we first arrived. I mentioned it to the front desk and they resolved the issue by the time we got back. Decor: it’s classic and tidy, but lacked a bit of character. The rooms felt a bit dated could do with any upgrade, but the main facilities were beautifully kept and comfortable. Laundry service: was more expensive than we expected!

The pools: variety and adults only pool was a great touch. The food: in the restaurants that you pay for, was great. The staff: were all a pleasure to interact with. Very friendly, professional and efficient. In person, they dealt with queries promptly. They knew we were celebrating our honeymoon and took the time to lay some fruit out and a card for our arrival. So thoughtful! Overall we loved our stay and would definitely return.

Stayed in January 2025

They had issues with my payment. For some reason, after I left, they told me that it turned out my credit card didn't go through, so I had to download Western Union to send them cash. I was not double billed.

I spent two nights there and it was kind of at the last minute. I'm not sure I've ever been to a hotel this beautiful - it's like its own little rainforest. It is so well designed, truly unique. Pools are beautiful, staff is extremely friendly, rooms are well designed. A luxury experience.

Stayed in December 2024

We weren’t told about all the bars and pools and only found the third pool overlooking the river on the last night which was a shame as it was lovely

The pools, the location, the staff

Stayed in January 2025

A piece of paradise in the middle of the jungle. The second pool is one you wish you could stay forever. A must despite the price.

Stayed in January 2025

Absolutely stunning hotel with fantastic views and food

Stayed in January 2025

Nothing.

One of the most relaxing beautiful hotels we have stayed in. The staff were so attentive and looked after us, and there was a lovely calm atmosphere throughout. Lovely plentiful breakfast and the restaurants were great. Lots of choice. The swimming pools were delightful and it was great to have an adults only pool, overlooking the river and in the most magnificent grounds in the jungle. Such a wonderful and memorable experience, and definitely a hotel to visit.

Stayed in December 2024

Nothing

This is an oasis in the middle of the jungle. It is beautiful but still natural. It feels like it belongs here. Decorated with natural woods and stones and blending into the jungle, Loi Suites has every creature comfort and luxury you could want while harmonizing perfectly with its surroundings. The staff is friendly, helpful, and professional. They will do whatever they can to help tailor your experience here to exactly what you want and need. They have drivers that can take you wherever you need to go...at reasonable rates. They will help you purchase tickets to any of the nearby attractions and activities. Then you can come back at the end of a (very hot) day and relax in the pools, in your balcony watching the coati scamper thru the jungle, or on the restaurant terrace overlooking the grounds. I don't give excellent reviews. I believe most places merely meet expectations. This place is a true paradise.

Stayed in January 2025

The food served at the restaurant wasn't anything to write home about.

The deco was amazing

Stayed in October 2024