The pool was too cold, so we couldn’t enjoy the facility.

This was my second time in Buenos Aires and I loved my trip. The hotel is beautiful and well maintained. The staff was friendly. The spa was nice!

Stayed in May 2025

It’s weird Not the best tourist neighborhood

Not much

Stayed in May 2025

The breakfast was quite ordinary, inside the breakfast room is too cold (same issue for dinner time at El Mercado). The hotel was not very clean - there were tissues and things on the ground on our floor when we arrived which were still there when we left :) The bed was very clean but the room in general did not feel super clean. There two things could be improved.

We went to Faena to enjoy the facility + restaurant + Rojo Tango. We enjoyed the pool area, ate at El Mercado, watched the show at Rojo Tango, and enjoyed the live music at the Library Bar. It was very fun! Live music at the bar was a pleasant surprise. The room was quite large, automatic blackout curtains, windows you can open, and a bathroom you can fully open the curtains of to let the daylight in - nice touch.

Stayed in March 2025

Location good, good breakfast, facilities good. Rooms could be better. Bathrooms are not that nice and the bed (double) is surprisingly small.

Stayed in February 2025

Too many children this time at the pool 3 days no rest, only playing children

Stayed in February 2025

Good suits. But ordinary rooms were too small.

Good suite. Nice staff. Good gym and steam.

Stayed in January 2025

Aside from the kitchy decor, which is part of the brand, it seems, the hotel.is close to a swamp, so it's impossible to avoid the mosquitoes in the morning and evening if you're trying to eat or drink outside. Also, they don't provide certain amenities you'd expect from a 5-star hotel, like in room coffee and tea. Parking was 80 USD per night. They do their best to upsell this way.

Beautiful hotel. Staff were great.

Stayed in December 2024

Air conditioning running water (leaking). Room doesn’t have a very good blackout and looks smaller than the announcement (it says it would be 35m2 but I don’t believe it is).

Very nice staff

Stayed in November 2024

The rooms are very poorly designed. They are technically large but with a lot of useless space. The bed and bathroom are shoved next to each other in one corner. The rest of the space, well over half the total, has only the closet and a small table with a couple of chairs. There is barely enough room to walk around the bed. The night tables are tiny due to the lack of room on the sides. The room phone literally takes up the entire surface on the one side. The all glass bathroom is within 2 feet of the bathroom door. There is an awkward to use curtain for privacy on the bed side. The bathroom is tiny. There is no door separating the commode, just a partial glass divider. The glass enclosed shower is on the other side. The single sink is small and shallow. Water gets everywhere. All enclosed in one small compartment. Virtually impossible for two people to occupy at the same time. In short, the room design is a big drawback.

The service is top notch and worthy of a 5 star accommodation. The breakfast is excellent as is the Italian restaurant. The dinner with the tango show is good but nothing special considering the price. The tango show itself is outstanding. We did not use other amenities as we spent only one night.

Stayed in August 2024

CONCIERGE/BUTLER VERY PROFESSIONAL AND HELPFUL

Stayed in May 2024

Concierge, pool service

Location, good vibes, confortable room

Stayed in March 2024

We like the hotel but you can see it needs some renovation on some points. We love the pool area overthere with nice people but the water was too hot.

Stayed in February 2024

Very good

Location excelent Swimming pool service more or less and service breakfast is poor. The rest was excelent.

Stayed in February 2024

Room devoid of any real decoration thought - plain walls and no pictures which made our duplex suite feel rather lack lustre. Downstairs sitting area a bit of a waste of space & not really worth having. A slight fusty smell to the room was not a great welcome. However, all the positive of staying in this hotel & location outweighed these negatives.

Beautiful public rooms, great pool area and outstanding staff. Spa & gym looked good but didn’t use it. Nothing was too much trouble. They recommended great venues for food and drink and their Tango show was fabulous.

Stayed in February 2024

The spa area is very small, there is just 2 things you can do and a relax room. This is not a hotel to come and relax in, it’s for partying. The massages are overpriced for Buenos Aires standards. Most of the staff were great, one women spoke poorly to us.

The pool was nice, the location is good in Puerto Madero area

Stayed in December 2023

Location and staff were fantastic

Stayed in November 2023

Great and very attentive staff

Stayed in October 2023

During our recent stay, we were warmly received by the staff at this establishment. Their attentiveness and willingness to accommodate our needs ensured our visit was a pleasant one. We extend our gratitude to the staff for their exceptional service and commitment to hospitality.

Stayed in July 2023

Breakfast is too expensive, despite of the quality.

Everything. It was amazing,

Stayed in June 2023

Everything is top notch. No complaints.

Stayed in May 2023

The bathrooms are so small and tight for two people, we had a 70m2 suite but i didn't know or not noticed that the bedroom was at the 2nd floor and the living room on the first floor, which really had no use for us but it was not really showed or specified in the picture during the booking. To get to the 2nd floor, we had to climb a narrow stair which was really not very nice and can't imagine for people that has bad knees. i wouldn't book this type of suite again at Faena, even it is bigger on size but actually the room is small. our room had the street view, in overall we paid for a bigger room but didn't really enjoy it, the rate on booking was not breakfast included, and it was a much higher rate comparing with four season, Alvear and other 5stars hotel. the corridors of the hotel are darks, anyway, i felt the price value was not worth for the room we paid.

it's located in puerto madero area but it's a little far walking distance though to the restaurants; and there is no much going on around there, there is a little convenience store 1/2 block away and a pharmacy 2 blocks away, and that's about it. the hotel is beautiful, no wonder it's a philips stark design and arquitecture is beautfiul as well, the foods are good, the tango Rojo is a huge plus as it's inside the hotel, the lobby bathroom is beautiful as well, even it's a pretty dark decoration but in general with beautiful design and decor. everything was clean, bed comfy with great pillows and nice comfy sheet with good amenity. the concierge was excellent, the service was great and efficient, immediate. we arrange a city tour with Mario who was a real excellent tour guide, the van during the tour was great as well. the hotel transfer was great all the way to pick us up at a longer distance airport San Fernando, and i had no problem changing the pick up time at the last minute. the service was excellent.

Stayed in May 2023

The quality of bathroom amenities. Shampoo, conditioner and body lotion have poor quality.

Stayed in April 2023

The decoration is OTT

Fantastic location. Excellent facilities and staff. The tango show is expensive but worth every penny.

Stayed in February 2023

bathroom configuration was different with glass and curtains

location, bell staff, pool

Stayed in February 2023