It Would have been nice if the pool was open earlier in the day -I would have loved to have been able to use it in the morning. Breakfast could have had some more food options (particularly for vegetarians), eg yogurt, nuts and seeds would have been a good addition.

Beautiful lake views Pool was lovely. The Breakfast room on the lake was very nice.

Stayed in May 2025

Needs air conditioning

Stayed in May 2025

The receptionists staff None of them were helpful with nothing

Beautiful view

Stayed in April 2025

The staff at the reception very whatever, cold and sarcastic

Great server and bartender at Mitico We stayed an extra because of them , very outgoing and knowledgeable of Bariloche Thumbs Up for Leandro & Enzo

Stayed in April 2025

The hotel is very pretty, only complaint is with the worker Christian Lang, who was unhelpful and disrespectful to me and my friend when asking a completely normal question. If you are going to be that rude, don’t work in hospitality.

Stayed in April 2025

When they change your sheets, they spray a perfume on the pillows. It may be pleasant to some but it was intolerable to me. Wish they would just give you the option but they did address it promptly.

Amazing view and great staff

Stayed in February 2025

Breakfast was not great, very few choices. Some of the staff members didn’t greet or smile while some were very helpful. I would have liked an espresso machine in the room. Tea choices in the room were very limited, just one kind. No nose tissues in the room.

Lake view from the room and the restaurant, Mistic. Cesar salad was excellent.

Stayed in February 2025

Very nice hotel with the best view on the lake , nice people working there and very clean .

Stayed in January 2025

It can be a bit loud. If you are sensitive to hallway noise in the morning, bring earplugs.

Great location, friendly staff, amazing view and nice swimming pool. Breakfast was lovely.

Stayed in January 2025

The bar and restaurant are a bit outdated, could use an renovation. Also we were really looking forward to use the spa facilities, but the sauna was already fully booked on the day of our arrival and the next morning they opened after 11.00 (I don’t know why that is), so we were not able to make use of that which was a pity.

Great location on the lake, beautiful terrace views.

Stayed in January 2025

The sauna only goes up to 60 dégrées and they are not allowed to increase the température nor are you able to pour water to increase the humidity. You need to book the sauna in advance and the spots fill up which makes it hard to even be able to use it. The interior design could be improved.

The staff were super nice and helpful (especially Cristian who helped us planning our hikes). The view on the lake is incredibly beautiful.

Stayed in January 2025

Charging on stuff without saying before

View

Stayed in December 2024

Only challenge we faced was the WiFi. All of us had to do some work while there and it was pretty challenging not having good connectivity.

It’s a beautiful property right on the lake. Rooms were nice and clean. Spectacular views if you get rooms facing lake. Friendly staff. 10 minute walk to the main town square.

Stayed in December 2024

The wifi was very inconsistent

The location was great and the rooms were a good size.

Stayed in December 2024

Poor value for the money compared to other local 5 star hotels. Small and congested parking lot.

Views, close location to the airport

Stayed in December 2024

No sound proofing between our room and the adjoining room. Could hear their conversations and worse baby crying. Needed ear plugs. Also could hear people talking in the hallways. Our toilet did not stop running but the next day they came and fixed it. Not sure if it was because the plumber had been there sometime earlier, but housekeeping didn’t get to our room till almost 4 Also no temperature controls. Room was warm so had to open the window which made the road noise louder. No small plates or snacks in the bar. Only the full food menu. Breakfast was ok not great and repeated.

Right on the lake with amazing views. Nicely decorated room with good bed, linens, towels and nice shower. Door man very nice, restaurant staff ok.

Stayed in November 2024

Wi Fi was very patchy - given the hotels paperless approach (very commendable) the inconsistency of the Wi-Fi made using QR codes to obtain service a challenge at times

Amazing views

Stayed in November 2024

I expected “Mountain View” for a room that I booked that said “Mointain View”. That room looked at the back street, and cars, no mountain view whatsoever. I had to pay about 400 dollars extra to change to a real Mountain View room. Beware! Ask before you book!

I love the wonderful views.

Stayed in October 2024

Had to complain about a small stone in the deserts. Restaurant was closed for the last night.

Staff (I don't remember her name) was very friendly. View from the room was great.

Stayed in October 2024

Breakfast is not worth a 5 star hotel. Shower box door was not closing correctly so water was flooding the floor a little.

Good room in general! Both restaurants have good food!

Stayed in September 2024

They did have a couple of power cuts, but it didn’t last too long.

Rooms spacious, comfortable bed, nice toiletries in bathroom. Great view if you get a lake view room. Breakfast very good. Nice pool area. Good location, very easy to walk in to town.

Stayed in March 2024

No A/C

Everything except lack of aircon

Stayed in February 2024

Breakfast selection rather limited for a 5* hotel and the breakfast room/restaurant has a barn-like feel - great views though. Nobody welcoming/checking breakfast guests. The Bistro food menu was surprisingly basic for a luxury hotel. Walk to town required navigating narrow pavements under construction on a busy road.

The room was large and comfortable. Good wifi. Friendly and helpful staff. Attractive pool and gym, though no resistance machines and a very small selection of weights. Bistro/bar has panoramic views and is a great place to spend an hour or two as the sun is going down.

Stayed in February 2024

Staff was friendly but not capable in several situations. For example: Obviously the guideline for the staff is that the guest has to pay the room when he arrives. That would not be a problem for us, but it happened twice (first time at check in, second time when asking for a room upgrade the next day) that the staff at the counter forgot about it and then ran after us and cat-calling at us in the staircase that we have to come back and pay. And the second time (room upgrade) we then had to wait a few minutes at the counter because the one and only staff member doing the payment was hanging on the phone. When I asked to pay later after coming back from dinner they denied because it had to be right now. That whole issue left us behind with a feeling of being seen as not being capable of paying the bill. Like being a trickster or impostor, in short not being good enough for the hotel. In my opinion being a 5 star hotel is more than just having all the conveniences.

Nice hotel with all conveniences directly at the lake. Friendly staff.

Stayed in January 2024