Reviews of Primus Hotel 3 stars
Shëtitorja Wilson, 4503 Shëngjin, Albania
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewGreat looking room, location close to road and beach, and included beach umbrella, great breakfast
They didn't follow their own rules; in their rules for room, for one point they have written that " the rooms will be cleaned everyday between time frames 9AM - 2PM,unless the client requests otherwise " , on our 2nd day of stay, when we came to the room after 2PM it wasn't cleaned, only one new roll of toilet paper was put in the room close to the door. After a few negotiations, the room was cleaned. But by their rules, it should have been cleaned, and negotiations would have been avoided. The hotel is close to the ship port. Port pollution gives a bad smell to the area, the seawater sometimes has fuel pollution, and has really cold temperatures compared to other beaches in albania at the same time.
Dear Mr. Fuad, Thank you for sharing your experience with us. We’re truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you encountered. Regarding the room cleaning, we have clear procedures and cleaning schedules, and while our staff strives to follow them, occasional delays may occur. We’re sorry the room wasn’t cleaned as expected on your second day, and we appreciate your feedback as it helps us improve our service. As for the location, we understand that being close to the port may sometimes bring external factors that are beyond our control, such as sea pollution or occasional odors. However, we do our best every day to maintain a clean and comfortable environment for all our guests. We hope to have the opportunity to welcome you again and provide a more pleasant experience in the future.
Dear Mr. Fuad, Thank you for sharing your experience with us. We’re truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you encountered. Regarding the room cleaning, we have … Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewI liked the cleanliness, the staff's behavior.They are very kind and are there for any need or request The room was comfortable and spacious for a family. The breakfast is very good and there are many choices.
It would be nice if each room had a number for the umbrellas on the beach.
Dear Guest, Thank you so much for your kind review and for sharing your experience with us! We’re truly happy to know you appreciated the cleanliness, comfort, and especially the kindness of our staff. It's always our goal to create a relaxing and welcoming environment for every guest. We also value your suggestion regarding numbered umbrellas on the beach — it's a great idea and we’ll definitely take it into consideration to improve our service. We hope to have the pleasure of welcoming you again soon! Warm regards, Hotel Primus Team
Dear Guest, Thank you so much for your kind review and for sharing your experience with us! We’re truly happy to know you appreciated the cleanliness, comfort, and especially the kindness of our staff. It's always our goal to create … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe location is just great with a nice breakfast and friendly staff.
The toilet should have been cleaned a bit more properly and the photos should be accurate specifically the toilet photos.
Dear Aleksandra, Thank you very much for your kind words and for taking the time to share your experience with us! We’re happy to hear that you appreciated our location, breakfast, and the friendliness of our staff — it truly means a lot to us. We also appreciate your constructive feedback regarding the toilet cleanliness and photos. Your comments help us improve, and we will definitely follow up with our housekeeping and update visual materials where needed. We hope to have the pleasure of welcoming you again soon at Primus Hotel! Warm regards, Hotel Primus Team
Dear Aleksandra, Thank you very much for your kind words and for taking the time to share your experience with us! We’re happy to hear that you appreciated our location, breakfast, and the friendliness of our staff — it truly means a lot… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe staff was one of the reasons I loved it so much. Everything was on point, and they were some of the nicest people I encountered. Their social media manager immediately responded to my requests and was so easy to communicate with. I definitely recommend it!
Dear Reçica, Thank you so much for your wonderful review! We’re truly happy to hear that you enjoyed your stay at Primus Hotel and that our staff and service left such a positive impression on you. Your kind words about our team and social media manager mean a lot to us — we always strive to make our guests feel heard, valued, and comfortable. It was a pleasure having you, and we sincerely look forward to welcoming you back in the near future. Warm regards, Hotel Primus Team
Dear Reçica, Thank you so much for your wonderful review! We’re truly happy to hear that you enjoyed your stay at Primus Hotel and that our staff and service left such a positive impression on you. Your kind words about our team and soci… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewIt was really clean, the staff was super helpful and friendly and overall the stay was really pleasant
The breakfast did not have that much variety but the things that were displayed were very delicious and fresh
Dear Ardit, Thank you so much for your great review and for recommending us! We’re happy you had a pleasant stay and we appreciate your feedback about the breakfast. Best regards, Hotel Primus
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewBreakfast was good Room is spacious View is beautiful
Bathroom bin wasn’t cleaned when I got in the room
Dear Haninreis, Thank you for your kind words and valuable feedback! We’re happy you enjoyed the room and the view. We apologize for the issue with the bathroom bin and will make sure it doesn’t happen again. Best regards, Hotel Primus
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewLovely hotel very clean and fresh. Staff very kind and helpful.
Nothing!
Dear Megan, Thank you so much for your kind words and perfect rating! We’re thrilled you enjoyed your stay and appreciated our staff and cleanliness. We hope to welcome you again soon! Best regards, Hotel Primus