Nothing. Everything was perfect.

Everything was perfect. The hotel can organize an airport shuttle for you, both ways. In term of food, the choice was very large, to cater to all tastes. There are plenty of halal options as well. The hotel itself and all amenities are modern, very recent and well maintained. Everything was working as intended. At one time, the AC stopped working, and once I called reception, technicians arrived immediately to resolve the issue. The hotel employees were very welcoming and attentive to all our needs. The pool is quite large and the private beach is also within walk reach. There are enough sunbeds for everyone, be it on the pool or the beach. There are some water sports at the hotel's beach as well (jet ski, boat trip etc...)

Stayed in September 2025

Some side restaurants could be tastier

Everything was perfect, especially the level package, the view from the rooftop swimming-pool, the snacks

Stayed in August 2025

Lovely staff, excellent customer service, good food, fun activities available for all age groups, excellent for kids too.

Stayed in August 2025

Workers came to water the plants at our private villa while we was sunbathing and swimming which wasn’t private for us

I stayed many places in Albania service has been poor. Until I arrived here, it was 10/10

Stayed in August 2025

The food was distinctly average (we had the a la carte option). Perhaps it is a function of offering half-board and full-board dining options but the food was consistently average (other than the pizzas). In addition, the hotel is 45 minutes away from Durres and there is no convenience store to buy snacks and Wolt does not deliver in such a far location.

Excellent finishings in the room and generally very good facilities. I liked the separate pools and restaurants available for adults and families respectively. The service staff were friendly, helpful and all spoke excellent English. Staff help for trips and renting cars was also excellent and went above and beyond.

Stayed in August 2025

We never got a place by the pool in a pagola. They were always booked. I think booking in advanced is not the correct thing to do. As in day before. They could be managed, if empty then give to others. Using the QR codes on each would be a good method.

It was a beautiful location. The staff were tentitive and helpful. Very kind and considerate. The entertainment was very enjoyable, and lots of it at different locations. With the package that I had it was possible to avoid the hustle bustle in our specialised eating area. Breakfast was a lovely choice buffet with the added, if required, cooked extras. Dinner was also good, with the choice of restaurants, though you did have to book. The QR code to get details and a whatsapp page too, were good to get information.

Stayed in July 2025

Everything, but mostly the hospitality, the staff were exceptional!

Stayed in July 2025

Every thing was OK

We spent 5 days at the Melia hotel in Durres. It is our pleasure to let you know that our stay was magnificent. The place, the pools, the villa we stayed in. All are beautiful taken care of. Beside so many good things to say about the hotel, I would like to mention the wonderful restaurant “The Level” and the manager Altea, and her staff. Thank you for your hospitality.

Stayed in July 2025

Everything was perfect! This includes the staff’s behavior/service, food quality, amenities, facilities and so on. Absolutely would recommend. I would say Elvis at the reception and the girl working in the level private pool building no. 2 (can not remember the name sorry) were the kindest to us 😍

Stayed in June 2025

Nothing

Beautiful and clean

Stayed in June 2025

Nothing

5 star standards

Stayed in June 2025

-

Staff was the best

Stayed in June 2025

Clean and serene

Stayed in April 2025

Kids club including kids toys could be cleaner, some bartenders could be better.

Nice resort with a lot of possibilities and services, all inclusive with all kinds of alcoholic and non-alcoholic beverages.

Stayed in May 2025

Incredible services and pool area

Stayed in May 2025

The only thing that’s not so great is that the hotel isn’t in Durres but they have everything you need on the property and are willing to help you with trips.

Property was extremely clean and beautiful, with great facilities, staff were eager to help and always available. I went for my birthday weekend and cannot sing high enough praises for how above and beyond they went to make my day special!

Stayed in May 2025

Nothing everything was nice

Pls kindly upgrade ur food menu to international standard

Stayed in May 2025

Nothing

Everything was great from the room, food and lovely experiences provided. The customer service was particularly superb. Everyone was pleasant and always seeking to provide assistance. Arjel was such a star! Will definitely recommend.

Stayed in May 2025

I loved the peace and quiet. The service was also amazing. Melia offers a lot of facilities and it has great value for money. You enter there and you travel in another world. The attention to details is what I loved most.

Stayed in May 2025

I dont have any notes

Breathtaking from the entrance to the environment the pools the beach, all the facilities. I loved the choices of different restaurants , the spa honestly everything was impressive. 5 stars

Stayed in May 2025

I loved the entire experience

it was exceptional

Stayed in April 2025

I had booked a couples massage, but unfortunately, it was a very disappointing and uncomfortable experience. Throughout the session, the masseuses were speaking in their own language and giggling, which made me feel uneasy, uncomfortable and disrespected. At one point, my masseuse asked if the pressure was okay. I replied, “No, it’s too hard,” to which she dismissed my response and said, “No, it’s not too hard, it’s fine.” This response was incredibly frustrating, and they continued chatting and laughing while carrying on with the massage. Near the end, my masseuse rubbed my back so aggressively that I was in pain for three days afterward. I would not recommend booking a massage here based on this experience. In hindsight, I wish I had stopped the session and asked to speak to a manager, but I didn’t want to cause a scene at the time. That said, I certainly won’t tolerate this kind of unprofessionalism again.

Everything about our stay was fantastic. The food was absolutely delicious—it actually tasted like real food, unlike the plastic-like taste you sometimes get in the UK! The beds were super comfortable, and the staff went above and beyond to make sure we had a relaxing and enjoyable stay (apart from 1 particular encounter - see below). We slept really well, the grounds were beautiful, and the alcohol was fairly priced. To top it all off, the gym was equipped with brand new, well-stocked machines. We had a great time and are already looking forward to visiting again in the near future!

Stayed in April 2025

The rooms should have air fresheners.

Stayed in April 2025

It was perfect! The staff would always check in to know how we were getting on, they made us feel special. The food was great. The environment was beautiful and homely, perfect for pictures too. The private beach, spa, gym, pools, room, everything was amazing. Had yoga with Toni, wine and paint.

Stayed in March 2025