Reviews of Iballe Guesthouse
Iballe, Pukë, Albania
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Reviewed: 1 November 2024 · Stayed in October 2024
Verified reviewThe accommodation was amazing and the staff looked after us. The food was local produce and wasn't expensive.
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewLovely guesthouse, we had the best time! The rooms are nice and cozy and the food in the restaurant is tasty and fresh. The staff was very professional and went above and beyond to offer us a comfortable experience. I’ll be back!
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewThe facilities were modern and clean. The rooms were new and the guesthouse itself was charming. The restaurant area and garden were both beautifully designed. Additionally, the guesthouse provided secure parking.
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewComfy place, delicious food, beautiful nature, everything a man needs!
Reviewed: 11 November 2023 · Stayed in November 2023
Verified reviewThe heating was on point
Reviewed: 28 August 2023 · Stayed in August 2023
Verified reviewReviewed: 6 May 2023 · Stayed in May 2023
Verified reviewEverything
Road from Koman lake very bad
Reviewed: 25 September 2022 · Stayed in September 2022
Verified reviewReviewed: 24 September 2022 · Stayed in September 2022
Verified reviewVery friendly staff, good food and a beautyful place to stay
Reviewed: 11 September 2022 · Stayed in September 2022
Verified reviewNew, spotless rooms, nice surroundings.
We were the only customers. The beds are really short, nobody of the staff understands any English or Italian. The cook left before dinner, so choices were limited, food wasn’t fresh, and we had serious stomach problems for the next few days. Finally, they tried to charge us more than the agreed amount of the booking.com reservation.
Dear Mr. Daniel Thank you for taking the time to share your feedback with us. We truly value all input from our guests as it helps us improve our services. Firstly, regarding the pricing issue, it appears that there was a discrepancy between the discounted price shown during booking and what our staff was aware of. Our standard rate is 5,000 LEK, which is approximately 43 euros. This has consistently been the amount charged to all our customers. However, as we discussed on the phone, I assured you that you could pay the 39 euros you saw during booking, as I didn’t want a small difference of 4 euros to impact your stay. I assure you that the 4 euros difference is insignificant to our business, but what matters most is treating our guests fairly. Given that we had already resolved this over the phone, I’m disappointed that this misunderstanding was still mentioned in your review. Secondly, regarding the language barrier, we acknowledge that our staff does not currently speak English or Italian. As you might have noticed, Iballe is a remote area with few inhabitants, making it challenging to find multilingual staff. Nonetheless, we are committed to training our team to provide the best service possible in the Puke area and are actively seeking English-speaking employees to improve communication with our guests. Thirdly, about the food, we pride ourselves on serving fresh dishes, which can sometimes limit the menu. If any of the food you were served appeared not to be fresh, we would have addressed the issue immediately if you had informed the staff. As for the chef’s absence before dinner, it’s because he travels to the city on Mondays to stock up for the week. He prepared everything for your dinner before leaving, and the sous chef and kitchen staff took over. According to our records, you ordered 500g of pork, fried potatoes, flija, and pie with nuts. It would be helpful to know which of these items were not up to your expectations. Lastly, regarding the bed, I apologize for the inconvenience. The bed in the room you stayed in is indeed 190 cm tall, which was an oversight by the interior designer. We will replace it to better accommodate future guests. If you had informed us during your stay, we would have gladly moved you to another room. I hope this clears up any misunderstandings regarding your stay. We would love the opportunity to welcome you back and provide a better experience. Please consider visiting us again. Best regards, Iballe Guesthouse
Dear Mr. Daniel Thank you for taking the time to share your feedback with us. We truly value all input from our guests as it helps us improve our services. Firstly, regarding the pricing issue, it appears that there was a discrepancy betw… Show more